Customer Ratings & Reviews
- Model:
- AW510K-L
- SKU:
- 6385105
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the AW510K keyboard's exceptional RGB lighting customization, high-quality build, and pleasant key feel as significant strengths. Many appreciate the convenient volume control and the keyboard's overall ease of use and design. However, some users point out that the keyboard requires two USB ports and may be considered expensive by some. A few also mention that the accompanying software could be improved for better user experience.
This summary was generated by AI based on customer reviews.
Keyboard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated to setup with my computer as it seems it is only compatible with a dell in order to get all the RGB lighting benefits. The tactile feel of the keyboard is not good at all either. The keyboard is very pretty though.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Mona,
We appreciate you taking the time to leave us your valued feedback. We apologize for the trouble you have had with setting up your Alienware Wired Mechanical Keyboard. I have provided a link below to the Drivers and Downloads page for this keyboard so you can download the drivers need to help use the lighting features of this keyboard.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Drivers and Downloads Page: https://dell.to/3jWqdPT
Keyboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a week, pretty expensive keyboard for only a weeks worth of use
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MyrandaW,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware gaming keyboard. We are sorry to hear that you are experiencing an issue with your device not working properly. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
Keyboard Troubleshooting Link: https://dell.to/3huBztr
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
For the price I was expecting more DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one if the worse keyboards I ever had it claims it’s mechanical but feels nothing of the sort I immediately returned it Don’t buy it’s has the same quality as a cheap 20$ onn keyboard
No, I would not recommend this to a friendLooks good, breaks Easily
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Cheaply made. W key broke and cannot get a replacement. Do not recommend for serious gamers or any gamer for that matter.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Yamamax54,
Thank you for taking the time to leave us your valued feedback. We sincerely apologize for the issues you have had with your Alienware Full-size Wired Mechanical Low Profile Red Switch Gaming Keyboard. This is certainly not what we like to hear from our loyal customers. We would recommend reaching out to our support team at your earliest convenience for further guidance.
You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad keyboard would not recommend this for even my kids.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello KevinM,
Thank you for your review. We are sorry to hear that your gaming keyboard is not meeting your expectations. We are happy to help with any issue but would need more information. Please feel free to visit the Support Page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Not for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the feel of this board so I decided to stick with Razor
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken keyboard and support keeps hanging up on me
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Shxt,
We're sorry to hear about the keyboard issues that you're having. We'd recommend reaching out to Alienware's Technical Support Team here: https://dell.to/2Inbc8F.
You can also check our Product Support Page here: https://dell.to/2W1cLxn.
Best,
Bryan
1-800-624-9896