Customer Ratings & Reviews
- Model:
- AW510K-L
- |
- SKU:
- 6385105
Customer reviews
Rating 4.7 out of 5 stars with 574 reviews
(574 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the AW510K keyboard's exceptional RGB lighting customization, high-quality build, and pleasant key feel as significant strengths. Many appreciate the convenient volume control and the keyboard's overall ease of use and design. However, some users point out that the keyboard requires two USB ports and may be considered expensive by some. A few also mention that the accompanying software could be improved for better user experience.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Software
Rated 2 out of 5 stars
Yes, It's a Mechanical Keyboard but a Low Profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a traditional mechanical keyboard, this may not be what you're looking for. It has low profile switches so the tactile feeling is not there. In other words, if you're looking clicky feel, this is not what you're looking for. The software to drive this is subpar. Could've been better. You can definitely get a better keyboard for the price.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .KyleL,
Thanks for your review. We're sorry that your keyboard is not fully meeting your needs. If you have any technical questions about your keyboard you can check our Product Support Page here: https://dell.to/2W1cLxn.
Best,
Bryan
1-800-624-9896
Rated 2 out of 5 stars
Key components are already breaking a year in
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year old now. Parts are breaking off under the keys. Keys show noticeable wear (which affects typing because it's now uneven on the keyboard). Letters are wearing off. Impossible to keep clean. It's a beautiful keyboard and was a great keyboard for about 10 months. If you don't want to replace your keyboard every year, don't buy this one. Held up terribly.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello wbrabbit,
Thank you for your thorough review on your keyboard. We are sorry to hear that the keys are showing noticeable wear. Your feedback is incredibly valuable as we build current and future products. If you have any other questions, feel free to visit the support page for your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Rated 2 out of 5 stars
Reliable, but too expensive for what you get.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't turn off the light without using the Function Key and F5. No one button for it or it's always on. You have to use the Alienware app to change the colors. The options for specific titles and games aren't extensive. It's better than the pile of garbage Logitech I had in terms of reliability but considering the price, the features I listed as missing above should be there.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .darkrepast,
Thanks for your feedback on your new Alienware keyboard. At Dell we are always striving to make improvements to future products and we value feedback like yours. If you have any questions about your keyboard you can check our Product Support Page here: https://dell.to/2W1cLxn.
Best,
Bryan@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Rated 2 out of 5 stars
Unimpressive for the price, should be wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this should be wireless, shame they don't offer. It's stylish but the low rise key feels is not great.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There DanielM,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wired mechanical keyboard. We are sorry to hear that you are not completely satisfied with the feel of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Rated 2 out of 5 stars
Looks like quality, feels like not quality...
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All looks, horrible key stroke feel. Get a Razor or Logitech instead for the money.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello OnlineSlacker,
Thank you for taking the time to leave a review of your Alienware Full Size Wired Mechanical Keyboard. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Rated 2 out of 5 stars
Cheap plastic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I literally got this keyboard for "free" with my dell rewards points and it's so bad I would rather use my keychron k4 or just shell out the money for another full sized keyboard, it's completely made of plastic and feels cheap, the spacebar isn't smooth and the overall key feel of the keyboard is terrible. I missed the return window on it so I'm now stuck with it and will try to just sell it off on offerup
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello KennethM,
Thank you for taking the time to leave a review of your Alienware AW510K Wired Gaming Keyboard. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell