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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1135 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the sound quality, comfort, and condition of the Geek Squad Certified Refurbished AirPods Max (Lightning). They appreciate the sleek and stylish design, long battery life, and affordable price point. However, some customers have concerns about the weight of the headphones, connectivity issues, and the occasional presence of scratches or dirt.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 117 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Like Brand New!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My light blue AirPods Max arrived today. Zero scratches, clean as a whistle, sound is fantastic and zero connectivity issues! The AirPods Max are definitely worth getting and I would highly recommend them to friends and family!! Mine were over $200 less than buying new! It even came in the original box and the manufacturer warranty still has 5 months time left on it!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple AirPod max headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are exactly what I’ve expected,and wanted. Great quality they look brand new. I wouldn’t have wanted to buy them from no other place. The packaging also was great and safe for the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really goods headphones. My headphones sometimes disconnect while I was playing Fortnite. But yeah the noise cancelling is good I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, super comfortable and they look super cute on! The only issue is that they don’t stay on well at all if you’re looking to use them for the gym, they slide super easily.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Hand Me Down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon opening the box, I was a bit disappointed to see many scuff marks on the headphone case, yellowing headband, and dirty earcups, which were also on the wrong sides of the headphones. This honestly feels like when your older sibling gets a new device and they give you their old one as a hand me down. In terms of cosmetic defects. There weren’t really any more on the actual headphones. I had also gotten a pop-up saying that there was another Apple ID connected to the headphones so clearly they weren’t factory reset. You can also tell they weren’t cleaned, and I actually had to clean them myself, but for the price I got them at they really aren’t bad. There are sometimes where the headphones won’t detect my phone and I have to connect them through the control center which can be annoying, but it isn’t the end of the world. Despite all those negatives, the headphones genuinely sound great, and they feel as premium as ever.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Green!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPod Max, they're pretty slick. The sound is legit awesome - clear highs, solid mids, and that bass hits just right. Plus, noise cancellation? Works like a charm. They're comfy too, even for long listening sessions. But yeah, they're on the pricey side. If you're down to splurge though, these babies are worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best thing i have ever bought in a long time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rate this 100 stars its the best it locks all the sounds out and the misuc in its an amazing thing i have always wanted to find for a lk g time and im glad i finally found it now when my kids are making loud noises and screaming i just put those on and i relax woth my music

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    glad i bought them

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    case came slightly dusty but nothing a wipe couldn’t get off. everything else was very clean and looked brand new and so far they work well

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound and design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them, they don’t make my ears hurt and they are great now the downside is when your working out they do tend to slip off your head because they are a bit heavy but after that your perfectly fine they have great noise canceling and everything else

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited with excitement for this order. When it arrived and I put it on, I was thrown off. I have the AirPods Pro 1st gen and believe that both almost sound identical. Still I do believe they are of high quality and feel great having on, and the sound is great as.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, very comfortable and nice looking, and good for walking

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price

    Rated 5 out of 5 stars

    Beautiful sound and comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it. Good price. Super comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than the reviews tell you

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build, very comfortable, high quality sound and amazing transparency and ANC

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the sound quality I was concerned about the weight when using long term but haven’t been a problem and find them very comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 5 out of 5 stars

    I love my headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are extremely comfortable, the sound quality is incredible. Yes its on the more expensive side but its better then 600 dollars . I would say it’s definitely worth the money !!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Slay headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones! The battery life on them is long, in addition they are so soundproof! Highly recommend, plus best buy always offers the best discounts on these as well!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great price for some great headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for some high end headphones. They came in their original box and you couldn’t tell that this was a refurbished pair. One of the best purchases I made all year.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for Apple Fans and that’s about it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have these for abour a year now and I have to say these are the absolute best headphones for people who are part of the Apple ecosystem and have plenty of money to spend. After using these nearly every day while working and traveling I figured my experiences would help other people. Comfort 10/10 I have a big head and these are the only large headphones in this price range that I can wear for hours on end. The noise cancellation is good, it doesn’t feel like my head is so compressed it’s going to explode the way that some others do. The headphone cups are insanely plush, and far more comfortable than anything else I’ve work from Sony or Bose. Comfort and build quality are the highlights of the AirPods Max. Sound Quality 8/10 Atmos support out of the box is amazing, and now that Apple Music supports Atmos that is truly the killer feature, but not all mixes are equal. Poor Atmos mixing for tracks has led me to turn off Atmos, which requires going into settings, this needs to be easier. Additionally fully lossless audio is not available wirelessly, you must use the $30 apple lightning to 3.5mm. Value 6/10 At $550 these headphones should include everything you need. The case is cheap and marrs quickly, and it doesn’t protect the most fragile part of the headphone which is that headband. The mesh is durable but VERY thin, I don’t want it potentially coming in contact with other things I keep in my messenger bag like pens. I ended up buying a full case but that should have been included in the first place. Also replacement ear cups are $70, very steep, though the competition doesn’t offer any replacement. Again Apple does not include the 3.5mm to lighting cable, which is required to plug it in to… well anything else. Obviously I’ve kept these for a year and I love them for me, those omissions are annoying but you can regularly catch these for $100 off now. If you don’t need or want to plug in, and you don’t ever plan on letting your Maxs leave the house (a shame as they’re the best cans for flights in terms of comfort) then you’re set, otherwise you really need to buy a decent case (around $40-$60). These are excellent headphones for a very specific group of people, you have to own at least one Apple product, but you’ll get the most out of them when you you’re at least partially invested in the ecosystem. For all Android owners with no Apple products, don’t waste your time, there are better options at better price points, all the cool Apple stuff like Atmos doesn’t transfer over.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Headphones Ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I have ever purchased and worth every penny (especially at the renewed price). Four best things about them. 1. Comfort, the cushions breath well, are soft and roomy which makes them great for long listening sessions 2. Sound stage is expansive and rich even without the spatialized virtual surround sound on 3. Transparency mode is the best I have experienced, it really helps to not feel isolated when wearing full headphones 4. Analog feeling volume knob is perfect! Spatialized audio, noise cancelling, and auto pause/play are all also fantastic. Only negative is the weight and easy to scratch/dent ear cups but take good care of them and I’m sure they will last years. Buy these, they are great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product…. You can hear every single part of a musical track.

    I would recommend this to a friend