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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1135 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the sound quality, comfort, and condition of the Geek Squad Certified Refurbished AirPods Max (Lightning). They appreciate the sleek and stylish design, long battery life, and affordable price point. However, some customers have concerns about the weight of the headphones, connectivity issues, and the occasional presence of scratches or dirt.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 77 reviews
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Looks like brand-new! Amazing.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I was afraid of buying a refurbished product regarding its condition, even though paying less for that. I was expecting scrathes all over the Airpods Max and clear marks of use. Gladly, I was surprised with the pristine condition of this product. No sings of use at all, looking like brand-new Airpods that just came directly from Apple, including in its original box. No issues at all with the product’s functioning. Working perfectly. Finally, another shocking surprise was when setting up the Airpods Max and I noticed that this item is still covered by limited warranty from Apple for the next 7 months. So, if any unexpected issue happens, just run to the closest Apple store. Amazing brand-new Airpods for the price of refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Airpod max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so nervous getting these i took a chance amd im so glad i did. It worth ever penny .it brand new basically i don’t see any marks scuffs or anything like tjat but 100 something dollars cheaper not going to lie I cancelled my order and cancelled again because im so nervous bit it a 10 out of 10 recommend if I could give it 100000 starts i would . To the negative comments i don’t know what happen wotu them dont get scared when you see them because honestly i was to . The only complaint i can think of is the headphones didn’t come fully charged but i also i jave to say this I think it normally because even when you get bramd new pair they dont come charge and they smell brand new

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition, and I am very happy with the price. I couldn’t even tell that these were refurbished. As far as the quality of the actual headphones, they are great. Watching shows or movies is immersive and music sounds great when paired with Apple’s lossless audio. Noise cancelling is great and active listening works even better than the AirPod Pros. If you have the money to spare and you want to add to your Apple ecosystem, you should get a pair.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Excellent headphones good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for these!!! Didn't want to pay full retail and the black Friday discount wasn't that great. So sure enough as I anticipated folks who got them for Christmas that did not like them would be bringing back NEW headphones and thise will be discounted heavily. These were in the original package NOT 1 cosmetic flaw and were not attached to an iCloud account. Charged them turned them on and the headphones did the rest. Cinnected to my phone and iCloud account. Always remember 1 week after the extended return deadline for gidts ends come back and check out the geek squad refurbished for rhe DEALS.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    airpod max

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brand new could not tell they were refurbished at all! highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good service over all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this AirPods used expecting some scratches but no, when I got them I was surprised to see that they look new and the box was in perfect condition. The delivery was good too because the box is too big to fit on the mail box but the delivery hid it so no one could steal it and I’m thankful for that. It also arrived earlier then what I was told. I’ve been using them non stop for a month and I have not had any issues. There is no reason it should get lower than 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Wood buy again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they came in new conditions and work amazing would recommend:)

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    AirPod Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my AirPod Max! They are in mint condition, no issues with them at all!!! I am proud of the Geek squad!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    AirPods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was in perfect condition! It shipped very quickly too!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    They’re awesome.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing. And in flawless condition. Very happy I took the leap!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was perfect. Brand new and work great. I recommend to save yourself tnat $$

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 4 out of 5 stars

    Refurbished!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of these headphones. Sound is amazing!! I bought refurbished in excellent condition and they looked brand new! Only downfall is the do tend to slip while in the gym ):

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    GeekSquad certified works like brand-new.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product insane sound quality was expecting minimal signs of use due to it being refurbished but they did an excellent job, feels brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good product just some flaws

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has nice noise cancellation, just a bit heavy on the head though. Battery life is pretty good, came in good condition for a refurbished product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition

    Rated 5 out of 5 stars

    Nice headphones, love noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were refurbished but were in great condition. They last a long time in use, and the noise canceling is very nice. They are heavy on your head, but were comfortable enough to use on 16 hour flight

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price, Sound quality

    Rated 5 out of 5 stars

    Excellent Condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new condition. Sound is amazing. Great price!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Worth it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work just as new. They didn't had the accessories but I’m very happy with my purchase. I would recommend them since they’re pretty cheaper and they really look new, mine didn’t had a single scratch!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Worth it for a“Open box” for fraction of a price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pristine quality and no scratches or any sign of use on the headphones. To get a discount like this just because it was an “open box” is definitely worth it. And it didn’t smelt anyone did used it before hand. If you thinking about buying max then I wouldn’t look else where. Especially used sites where you can came across not authentic.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Nice Quality Headphones for its price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live the quality and the sound is really good. This is good as new as well when I received it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Love my AirPod Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition love the sound and how it connects very well to all the Apple products

    I would recommend this to a friend