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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1135 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the sound quality, comfort, and condition of the Geek Squad Certified Refurbished AirPods Max (Lightning). They appreciate the sleek and stylish design, long battery life, and affordable price point. However, some customers have concerns about the weight of the headphones, connectivity issues, and the occasional presence of scratches or dirt.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 156 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Amazing quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a pair of these at the store and was extremely impressed. I’ve owned at least 3 different high end brands and these were by far the best. The sound quality and noise cancelling capabilities are much better than the competitor’s. Connectivity is also extremely easy! These were priced just right and I received an almost brand new pair with the exception of a lightly discolored lightning cable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Love these!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work real well, amazing sound quality and noise cancellation. Refurbished just made it so when I opened it, there was little marks/ blemishes that were from the previous owner.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really goods headphones. My headphones sometimes disconnect while I was playing Fortnite. But yeah the noise cancelling is good I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, super comfortable and they look super cute on! The only issue is that they don’t stay on well at all if you’re looking to use them for the gym, they slide super easily.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound and design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them, they don’t make my ears hurt and they are great now the downside is when your working out they do tend to slip off your head because they are a bit heavy but after that your perfectly fine they have great noise canceling and everything else

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited with excitement for this order. When it arrived and I put it on, I was thrown off. I have the AirPods Pro 1st gen and believe that both almost sound identical. Still I do believe they are of high quality and feel great having on, and the sound is great as.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    AirPods Max- great condition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my AirPods in great condition! The only reason I put four stars is because the silicone case that they come in was not in great condition, but that’s not a huge deal to me. I’m so glad I found refurbished AirPod Max’s before I purchased them at full price from Apple. The sound quality is great, as well! I wear them mostly around the house or when I’m working. They aren’t great for working out, the ear pieces are just a bit heavy so they don’t stay in place when I’m on the treadmill. Still love them though!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they look like brand new headphones. love the noise cancelling and they are very comfortable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great A Year Later!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in excellent condition. They are still working well a year later! Only problem I have is connecting it to my phone sometimes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition. It has some knicks on it :( wish it was more accurate. It was a gift so when they opened it, it’s already too late to return.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    in perfect condition but there are a bunch of scratches and had a strange odor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best head phone for iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great. The noise reduction in particular is very good. And the Bluetooth connection is also very high performance. It detects whether the headphones are currently in use or not and makes the connection. It works very well with the iPhone, so I highly recommend it to iPhone users.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Maxes review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my maxes. the noise cancellation feature is phenomenal! the only reason i give them 4 stars is because they tend to slip from my head during certain workouts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Blue Air pod max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head phones look new, sounded great the only problem was that it didn’t come in a box . Just a zip lock bag, which made the headphones look like they was fake. The speakers are kinda big and it seems like it covers half her face. But I would by again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple Cans

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while 2 get them but overall pleased with the purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality! But I had to factory reset the headphones in order for them to charge the first time. Other than that, amazing purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Authentic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good! Authentic. The white were a little dirty as well as the box pretty beat, but product good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hesdphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones but calls started sounding weird after a while

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for Apple Fans and that’s about it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have these for abour a year now and I have to say these are the absolute best headphones for people who are part of the Apple ecosystem and have plenty of money to spend. After using these nearly every day while working and traveling I figured my experiences would help other people. Comfort 10/10 I have a big head and these are the only large headphones in this price range that I can wear for hours on end. The noise cancellation is good, it doesn’t feel like my head is so compressed it’s going to explode the way that some others do. The headphone cups are insanely plush, and far more comfortable than anything else I’ve work from Sony or Bose. Comfort and build quality are the highlights of the AirPods Max. Sound Quality 8/10 Atmos support out of the box is amazing, and now that Apple Music supports Atmos that is truly the killer feature, but not all mixes are equal. Poor Atmos mixing for tracks has led me to turn off Atmos, which requires going into settings, this needs to be easier. Additionally fully lossless audio is not available wirelessly, you must use the $30 apple lightning to 3.5mm. Value 6/10 At $550 these headphones should include everything you need. The case is cheap and marrs quickly, and it doesn’t protect the most fragile part of the headphone which is that headband. The mesh is durable but VERY thin, I don’t want it potentially coming in contact with other things I keep in my messenger bag like pens. I ended up buying a full case but that should have been included in the first place. Also replacement ear cups are $70, very steep, though the competition doesn’t offer any replacement. Again Apple does not include the 3.5mm to lighting cable, which is required to plug it in to… well anything else. Obviously I’ve kept these for a year and I love them for me, those omissions are annoying but you can regularly catch these for $100 off now. If you don’t need or want to plug in, and you don’t ever plan on letting your Maxs leave the house (a shame as they’re the best cans for flights in terms of comfort) then you’re set, otherwise you really need to buy a decent case (around $40-$60). These are excellent headphones for a very specific group of people, you have to own at least one Apple product, but you’ll get the most out of them when you you’re at least partially invested in the ecosystem. For all Android owners with no Apple products, don’t waste your time, there are better options at better price points, all the cool Apple stuff like Atmos doesn’t transfer over.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 4 out of 5 stars

    Refurbished!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of these headphones. Sound is amazing!! I bought refurbished in excellent condition and they looked brand new! Only downfall is the do tend to slip while in the gym ):

    I would recommend this to a friend