Customer Ratings & Reviews
- Model:
- UX3405MA-PH77
- SKU:
- 6569307
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Zenbook 14 OLED's long battery life, comfortable keyboard, and vibrant display. They appreciate its powerful performance, lightweight design, and reasonable price. However, some users have mentioned that the laptop is a fingerprint magnet.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Documentation, Packaging
Open Box item missing charger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is mostly about the open box experience. My Open Box arrived with the laptop unprotected against carton, all smudged with finger prints and a brown streak in one corner (looked like dirt). But worse, the high power and lightweight charger this laptop comes with is missing. This was a truly an "open box by previous buyer and let it go" experience. For those used to Apple Store's similar system, this is not that. Apple will send you a laptop that feels new in all senses, including packaging. The laptop I received from BB and categorized as Excellent, feels put back in a box with no attention to details, with documentation bent, broken carton tabs, etc. For a $60 discount on a $1,300 item, I expected a close to new experience. I called customer service and they told me to go to a Best Buy and ask for "a charger". That is not the issue. The missing charger is a high-end item, not any USB-C charger. Considering returning the whole thing. I have not used best buy in a long time, I am very disappointed. Not sure if the laptop works or not yet as my expirieced was ruined.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you didn't receive the AC adapter with the device. This is not the experience we want our customers to have with ASUS. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. On behalf of ASUS and the reseller, we sincerely apologize. We understand the importance of customer satisfaction, and we will do our best to ensure that this does not happen again in the future. To obtain the missing adapter we recommend contacting the place of purchase. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2312041356-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support