Customer Ratings & Reviews

The ear buds will not pair with different devices.

Earphones came in a pretty beat up box. Also was missing an ear-tip. I get that it's a refurbished unit, but come on..

Very poor quality sound compared to AirPods Pro 2. Cheap sound and cheap materials. Hard to take from the case and always tend to fall when u take them from it. AirPods Pro 1 or 2 all the way!!!!

Unfortunately my refurbished product came without any ear tips. I’m not talking about the extra sizes. The ear buds came without any attached. Guess I’ll be returning them.

Every 30 seconds. L. R says 25% bad move by not returning them.

I ordered the refurbished product and it did not come with the medium sized ear tips and the the packaging was VERY beat up.

Wrong color tips. Pretty sure they are amazon tips

You get what you pay for,don’t make the same mistake like me; don’t be cheap and get your self good quality stuff.

No good no one can hear me when speaking on the phone I have to turn it off will never buy again

The buds didnt come with any ear tips. Had to return them. Not sure how that happens.

I had these, could hear the music but maybe because I had a Android & my family have Iphones they couldnt hear me & said it sounded muffled. Was not happy & returned for refund

Good sound for listening to music but crap for voice calls. I wouldn’t buy it! No one can understand a word you say.

REFUBISHED review here TL;DR: Don't expect the 4 matching colored tips if you order a refurb. You'll probably get less than the 4 sizes and probably in the wrong color. One star review and this is why: I ordered two pairs, a clear and a white (ivory). The buds are supposed to come with FOUR SIZES of tips IN THE COLOR you order. One is supposed to be preinstalled on the buds, the other 3 are in a little box. On the clear I ordered: this set of refurbished buds came in the original box but there were no tips on the device, only the 3 in the box. On the White (Ivory): They sent me BLACK tips and only small/large. Only two tips, not four. In both cases these appear to be beats tips however I think BestBuy when they refurb are lazy and don't grab the right color, don't make sure you have 4 tips, or grab beats tips that aren't "Studio Bud +" set of 4. You can get on Apple support and buy the 4 tips for about $10. You can also go to the apple store and buy them. But now I'm refurbishing them myself. I'm heading to BB for an adjustment. At least go through the effort of including the right tips and not having an ugly black and white combo.

Received and the set is misding 2 1/2 set of tips!! Not acceptable! This is not the type of refurbished Best Buy should offer. If either of the remaining tips don’t work; will return and not purchase from Best Buy in the future.

Quality of sound is so terrible i was expecting really good quality but there is like a noise coming from buds so i returned it. Before buy it make sure compare with another buds.

Ear pods are echoing it is extremely hard to understand what I’m saying

This review is more about the disgusting packaging and my trust in the item than how it functioned . The box was torn up and haphazardly masking taped. The inside of the packaging was also torn up, and I had no faith that the ear pieces were clean. I've purchased other refurbished items and was very satisfied. This one actually grossed me out. I didn't even try them and returned them immediately. I ended up purchasing new ones. I had to give stars for the review, so I gave 3's not for functionality, but it made me rate even though it says "optional"

Got them, noise cancelling and transparency modes have static. Can hear people on calls but they can’t hear me unless in noise cancellation mode which I can’t use because it’s static. Waste of my money

Don’t buy refurbished. Buy new. Didn’t work but easy to return with best buy

This was my first time purchasing a used product and soon after the return window closed it stopped working. I am completely disappointed, dissatisfied, upset, unhappy, and frustrated.