Customer Ratings & Reviews
- Model:
- 887612-0300
- SKU:
- 6590418
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Range
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the SoundLink Flex (2nd Gen) Portable Bluetooth speaker's sound quality, portability, and battery life. Many appreciate its compact size, making it ideal for outdoor use, and the durable, waterproof design is frequently praised. Positive feedback also highlights the speaker's impressive volume and bass response. The ease of Bluetooth connectivity and the lightweight design are additional features frequently noted by satisfied users.
This summary was generated by AI based on customer reviews.
Not receiving updates nor receiving the package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not receive this item. Haven’t been receiving any updates about the package. Ordered on June 23rd no updates on what happened to it. I don’t know if it’s lost or something happened to it, but I need answers now from the sender please. The last update said it was in New Jersey June 25th.
No, I would not recommend this to a friendReturned!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the Bose legacy held up. I guess not. I returned it in one day. I stayed in the store to test the other speakers and heard what i wanted to hear in the JBL Xtreme. I expected the sound on the Bose to be crisp and have depth, and it did not compared to the JBL.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, I'm sorry to hear you returned your SoundLink Flex (2nd Gen) speaker. While it's true that sound performance is subjective to an extent, the Flex 2nd Gen speaker is also capable of providing the depth and crispness that you mentioned. The Bose app has an Equalizer that can be used to boost or reduce the basses, mids and trebles to your liking. Also, the speaker itself comes with PositionIQ™; this technology adjusts the EQ automatically, based on the speaker's orientation (horizontal, vertical, or on its back). I hope this information is of interest! Warm regards, Fiona M. - Bose Customer Support
Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says battery lasts 12 hours. Not even close. Lucky to get two hours out of it.
No, I would not recommend this to a friendLooks great though
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds not that great. I never had a bad experience with bose products ever. This is the first.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We are really sorry to hear you feel this way. If you'd like to reach out to us, we'd love to understand what went wrong with your experience. We're here to help if you need assistance or have any issues we can address. You can use this link to get in touch with our support team: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Bose malfunction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power button does not work. It has to be pressed in deeply to connect.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Mary,
I am sorry to hear that the power button on your SoundLink Flex speaker is hard to use.
We would love to assist you with that so please do not hesitate to contact us via direct message: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Nothing in the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing in the box and they wouldnt take it back …..
No, I would not recommend this to a friendRandomly shuts off!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Only lasts about 18 months before the random shut offs begin. Was a great speaker for about a year and a half, but now it randomly shuts off after every other song. Fully charged, plugged in, unplugged, doesn't matter. What's the point of a Bluetooth speaker that randomly shuts off?
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear your SoundLink Flex (2nd Gen) speaker is shutting off! Checking the speaker is fully charged is definitely a good idea, but if the speaker still shuts off, then check you have the latest speaker firmware as well. You can check for updates via Settings > Product Update in the Bose app. If that doesn't help, please don't hesitate to contact your local support team, who will go through full troubleshooting with you. We'll be happy to help! Warm regards, Fiona M. - Bose Customer Support
Stopped Charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd or 4th Bose speaker and they all end up not charging or working affer a couple months. Not buying again.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Evelyn, we have many helpful articles that can help with battery/charging issues, you can view these here: https://bose.life/3A5yV9Q. Should you need additional support, please feel free to contact our technical support teams, who will be more than happy to assist you: https://bose.life/3rykPZR.
Liam - Bose Customer support
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Bose Speaker I bought July 2023 the battery quit charging so no a useless piece of a plastic #2 action awaiting disposal.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi James, I'm sorry to hear your SoundLink Flex (2nd Gen) speaker isn't charging! Instead of disposing of the speaker, please contact our support team so we can help you via troubleshooting and service: https://support.bose.com/s/get-help-landing-page?language=en_US. A quick thing to be sure of is that you're using a Bose-branded wall charger, if you have one. We look forward to hearing from you! Warm regards, Fiona M. - Bose Customer Support