Customer Ratings & Reviews

I recently purchase this DELL INSPIRON 16 from BESTBUY since my Alienware R14 laptop from BestBuy I just purchased last year wont boot up. Everything seems good so far except after a week it got stuck on boot up screen after an update restart. i tried turning it on and off a few times still same issue. finally went to bios to change start up sequence. finally it starts working again except it wont update. It downloads update stop on install "We couldn't complete the features. No need to worry ----undoing changes. Please keep your computer on." I will include a photo of the screen. I will return this if they still take it back, not sure if Laptops are included in holiday return items, ill try this weekend.

I decided to get a new computer and wanted the Geek Squad's help. I bought this computer and they transferred all of the data from my current computer to the new Dell. I used it for a week and then it just went blank and I, nor any of my friends could get it to come back on. I returned the computer and they gave me a full refund on the computer, but said I would have to contact Best Buy for the refund on my Best Buy Total Membership. I was on a chat with Robin for an hour and was assured I would receive the full $179.00 refund, but only received a $27.00 refund.

It started off great. Computer was very fast and was able to transfer everything over. This was a present for my wife. Three weeks to the day after purchasing my wife opened the computer to turn it on and it was dead. Tried everything but it would not power on. Took it to the Geek Squad, they tried a different power supply, and it still would not power on. Dell used to be a top name brand, I guess no more. I checked the web and apparently this is a common problem. Returned it and bought a MacBook.

The Inspiron I ordered online came in a damaged box so I exchanged it for a "new" one. It's been whacky from the get go. Something was bogging the system down. I was traveling a lot so it wasn't convenient make Dell customer service calls. I'm home now and I tried uninstalling all the bloatware. Nothing helped. Reset Windows, nope. Now here's the kicker. I wanted to use the Windows Media Creation tool, but the C drive was not listed an installation. I then went to Dell website to download the Micron SSD drivers. When I entered my service, it was already registered in Brazil !!! Then I saw a small, triangular blue,grey and white sticker that I never really looked at closely before. It has Dell colors. But it wasn't dell. It had a certification# from a company so I went to that company's site and it's a REFURBISHING company. That explains everything!!! I paid brand the brand new price for refurbished crap! literally just found out and they'll see me in the morning!

DO NOT BUY THIS COMPUTER. Runs hot, screen goes black for 2 seconds at least once a day, videos stutter to start and then freeze for a few seconds before playing, constant updates, no help from Dell (they will want you to send it in). This is straight out of the box! I KNOW in 5-10 years we all get a postcard in the mail about a class action against Dell for their faulty graphics and bios. Utter garbage.

ZERO ZERO ZERO stars to Best Buy the computer its self is fine. There service is not. I went in to buy this computer, bought it and was told to get some protection (sure obviously). The salesman said something about $200 dollar plan, OR through best buy if you pay 179 we offer a two year plan that is better. Obviously I agree to the cheaper plan and didn't think anything of it. Until I get a email I enrolled in a yearly subscription with BestBuy for 179 PER YEAR. I reached out over and over explaining this was not mentioned to me in the store that it was a per year service and I woudl rather just have a one time fee service. They repeatedly did not help, did not offer me anything just kept asking me to cancel..... your sales guy lied and you will do nothing about it?

On paper this computer looks great, but less than four weeks in, the computer would not turn on anymore. I did some research online and of the other reviews from best buy shoppers on this item and there are a lot of people with the same power issue. Would not recommend. Returned to my local best buy for store credit, since I was out of the 15 day return policy.

Computer was less than a month old. Mother board went out. Best buy would not repair system, said it was not in warranty because I did not buy a service plan. I had to ship back to Dell for repairs. I will not be purchasing anything else from Best buy.

DON'T purchase this computer! 2 weeks after purchase the OS went bad. Now I've lost $39 in support and possibly my license for the one time buy on Microsoft Office Home. Will never buy a Dell products again. Fortunately, I was able to get a refund on the Computer because I was within Warranty timing.

Really disappointing on christmas for a kid to open the present they really wanted and have it not work! Best buy has been disappointing for years and i should have know better when my brand new iphone didn’t, why should their open box products work. Also, didn’t appreciate how long it took to return the computer since they had to fully check it. Poor quality products, and poor customer service.

Ordering my Dell - Inspiron through Best Buy has been the most HORRIBLE experience that I ever had. Not only did I not have the laptop for the youths in DC for their Substance Use/Misuse Training Prevention for the class instructors, but I spent an enormous amount of time (hours/12 calls over an hour each to research and update and reorder) calling, emailing, and communicating with Best Buy. I purchased the Total Best Buy Membership just to avoid circumstances like this one. The confusion of the support staff despite the hours of time spent reviewing and updating information is simply unacceptable. Now I am being told that my order was cancelled. I could have purchased a second one but did not out of fear that I would never receive a refund. I was told that a refund was not an option.

Purchased a laptop. There is an issue with videos. It is random. When it happens the screen has nothing but wavy lines. Followed all the troubleshooting steps, but, nothing has fixed it. Laptop is a piece of crap.

Bought this for my son to use for college and has been a good laptop up until less than 5 month it won't power up. Took it back to the geek squad and they have it 4 -6 weeks trying to repair.

terrible computer , it is so slow and terrible customer service from Best Buy I would never buy another item from Best Buys again

The first Dell Inspiron had internal Problems. Nolan, at Geek Squad desk, facilitated an exchange. He had all data copied to an external hard drive then transferred data from defective to new Inspiron.

This laptop has already failed in less than a month.

It last 6 days before it started having problems. The morning of the 8th day it was totally dead.

Your Geek Squad told us that the QuickBooks program we purchased was about to be used without internet. Turns out they lied and no one from your company will do anything about it. Rotten service

This is the worst laptop I have ever owned. I bought it a few months ago. It overheated easily and the fan was so loud that my roommate suggested it was faulty. I returned it in trade for the exact same laptop, only to suffer the same problem. When I turn it on, the fan is running instantly and is extremely loud. When I use it for more than fifteen minutes, the bottom turns into an inferno. When I restart it for updates, the laptop struggles to turn back on. It gets stuck on the "restarting" page and I have to force shut it down Every. Single. Time. No matter how long I wait, it will not reboot unless I force shut it down. Complete waste of money, wish I chose another laptop.

This laptop has caused me a lot of trouble and wasted a lot of my time. The first one I bought kept freezing and then resuming on its own, and this happened repeatedly on the first day, so I returned it to Best Buy for an exchange, which took a few hours. The second one only lasted 10 days, and more and more keys on the keyboard stopped working, so I returned it to Best Buy.