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Customer Ratings & Reviews

Your price for this item is $919.99
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Customer reviews

Rating 4.7 out of 5 stars with 847 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the Inspiron 2-in-1 laptop's touch screen, 2-in-1 feature, 1TB SSD, and long battery life as its main advantages. They appreciate its performance, price, and Intel Arc graphics. However, some customers have concerns about its weight, occasional overheating, and webcam quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-10 of 10 reviews
  • Pros mentioned:
    Touch screen

    Rated 2 out of 5 stars

    Unable to swap SSD HD for larger faster one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop performs well, has a great screen, and feels solid. However, upgrading the SSD is not straightforward. I purchased this laptop intending to install a larger SSD to carry all my data, but I encountered several issues. First, BitLocker was enabled by default, which I had to disable. Even after that, some hardware drivers were not easily accessible. Device Manager doesn’t even display memory chips, and due to Dell’s proprietary configuration, disk mirroring software cannot detect the SSD. If I had to do it again, I'd go with a more open platform. After spending three hours with Dell Support, they were unable to resolve the issue or unmask the necessary drivers. As a result, I’m currently stuck with the default 1TB drive.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice Laptop/Pricie & one other short coming.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm realy not a cloud person. I do not like the ideal of paying to access something I've taken the time to created or searched for and saved. Sure it's free at the start, but once you need more space, that's when you'll start paying. On this machine M/S forces you to use the cloud. It can be by passed, it takes time to do so. The way M/S has it setup you should save your files on free standing device before you bypass the cloud or you will lose some files. I'll bet the file/files you lose will be one/ones you'll need. This is the only reason I gave the overall rating that I did. It's your time you should not pay for it as well.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello hbryant,

      Thank you for taking the time to leave us your review. We would like to thank you for purchasing your Dell Inspiron 16 2-in-1 Touch Laptop and we hope this product will serve you well. We sincerely apologize for the trouble you have encountered with the Software Subscription. Furthermore, we always strive to get better and reviews like yours help us develop products and services our customers love.

      If you are experiencing issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction and also assist you with the best recommendations.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 2 out of 5 stars

    Screen hinges are junk

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, this was a good laptop for my kid in college. However, the hinge that holds the screen on broke after 6 months of easy usage. Dell refused to warranty it and Best Buy only offered to send it to Dell for repairs. From internet search’s, it’s clear that Dell knows that this a common problem and refuses warranty every time. After buying many Dell computers, I will never buy another Dell computer again. I’ll also be canceling my Best Buy credit card as I don’t plan to buy anything there again since the geek squad counter person just, walked away while I was talking to him.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 2 out of 5 stars

    good to bad

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this laptop six months ago and it died will not charge .before this it worked great i liked the flip feature and quick charge and touch screen option. Very disappointing

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop constantly freezes up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time buying a Dell, and I'm not impressed. The response time on this laptop is super slow. Every time I use it for the most basic task like viewing a simple website, it will freeze up and I have to wait for it to catch up. I've run a diagnostic test and updated a flagged driver, but it's still a problem. I would not recommend this laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dell's quality control is not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Against my better judgement from bad experiences in the past with Dell, I gave this a shot. Immediately regretted my decision. Slow and unresponsive compared to other laptops in this price range. Multiple hardware issues immediately apparent. Attempts to fix these issues failed because Dell's SupportAssist software which is forced upon the user simply does not work correctly. I could try to install new drivers manually but honestly this is not something I want to or should be dealing with in 2024. Also, the screen has an ugly yellow tint, like eye care mode is permanently turned on, and the speakers sound like there is plastic covering them. The build quality is really nice though.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear DJH85,

      We value your feedback and want to thank you for taking the time to leave a review of your Dell - Inspiron 16 2-in-1 Touch Laptop. We sincerely apologize for the numerous issues you have encountered with your system. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.

      We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell, 1-800-624-9896
      We look forward to making this right for you!

      Best,
      Minhaj@Dell Dell

  • Rated 2 out of 5 stars

    Dell with Windows 11 Internet Connection Issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Dell for Windows 11. However I could never keep the computer connected to my internet. Brought it to the Geek Squad for help and was told that it was probably my rural location. I was also told never to hard code the IP address, but I said that was the only way the computer would stay connected. Now a month later, there is a December Windows Update supposedly to fix the internet connection issue.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Good but hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer, but it overheated easily. So I returned the computer and bought another brand.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    don't buy if its not in stock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop keeps giving me a screen that interrupts what I'm doing while it updates. I was on YouTube watching a video and it kept muting itself and turning on volume without me touching anything. I bought this new at best buy but it wasn't in stock. it was mailed to me. I really think I got a laptop with refurbished parts and not 100% new. I bought the Dell inspiron 16" 2 in 1 touch laptop, inte

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear OmarG,

      We value your feedback and want to thank you for taking the time to leave a review of your Dell Inspiron 16 2-in-1 Touch Laptop. We sincerely apologize for the issues you have encountered with your laptop. Hearing this feedback isn't what we aim for, nor does it reflect the quality Dell strives to deliver. However, insights like yours are invaluable as they help us enhance our existing and upcoming products.

      We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell, 1-800-624-9896
      We look forward to making this right for you!

      Best,
      Minhaj@Dell Dell

  • Rated 2 out of 5 stars

    Here some helpful advice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for gaming. Unique design. User preference. Do research on cpu and igcu. Doing this will let you know that comps for you creativity, gaming, multiple tasking.

    No, I would not recommend this to a friend