Customer Ratings & Reviews
- Model:
- ECAM29084SB
- SKU:
- 6513285
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Magnifica Evo Espresso Machine for its ease of use, with many noting how simple it is to operate and clean. They also rave about the quality of coffee it produces, describing it as excellent and comparable to coffee shop beverages. While some find the machine to be noisy and the price to be high, overall, customers are very happy with their purchase and find it to be user-friendly and self-cleaning.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coffee quality
What a disappointment!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this De'Longhi Magnifica Evo to make capppuccinos during Christmas holiday when Starbucks are closed, and also in view of glory reviews online. But this 15 bar expresso machine we received could not even make a decent cup of coffee. Initially cappuccinos made from beans were decent. It was supposed to be able to make coffee/expresso/cappuccino from pre-grinded coffee too, but it can't. When tested, about half of pre-grinded coffee were not used, but got directly dumped behind the waste bin, see attached photos. On the 3rd day today, it can't even make any coffee drink from coffee beans. Yet, its operations appear normal. Call to De'Longhi customer support were not answered. Also called Bestbuy Total Tech Support, but they couldn't help either. My high hope turned out to be a big disappointment. Maybe I got a lemon? After I cleaned all the parts (milk container alone has 4 parts to be disassembled and cleaned) to put this machine back into its box, I've made up my mind to just return it (thanks to Bestbuy's return policy), not to try another unit. For those on the fence about buying a fully automatic expresso machine, I suggest you think twice before purchase, and think about why Starbucks type of stores don't use fully automatic expresso machines.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Katy,
We are sorry to hear that you did not enjoy the purchase of your Magnifica Evo. We want you to know that we strive for excellence and would like an opportunity to help you troubleshoot and understand your unit better. Please contact us Monday-Friday, from 9am to 8pm EST at (800)322-3848 and a coffee specialist will be happy to assist.
Thank you.
Belongs in a junkyard
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine have a huge design flaw. The milk container clips keeps cracking and falls apart. Once that happens the machine cannot register milk container is plugged in and the whole machine becomes useless for milk based coffee. Delonghi will never have the part in stock of you are looking to purchase it. You may find on eBay for twice the price. I have two milk containers that cracked within 8 months. Each after about 3-4 months use. This machine and any other delonghi machine belongs in a junkyard.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, We’re truly sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to share your feedback. We’d love the opportunity to make things right and take a closer look at your equipment. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support Click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Disappointing De Longhi Magnifica Evo machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine last month and now the frothing function is not working, so basically I can’t make any milk-based drinks anymore! Contacted the De’Longhi customer service and am awaiting for their service department to determine if it needs to be sent back and get it repaired. You would expect the machine will work at least a while but it just passed 30days and it is not working properly already. Best Buy only has 14 days return window, so I am out of luck and so disappointed!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We’re truly sorry to hear about the trouble you’ve had with your machine, especially so soon after purchase. We understand how frustrating it must be, particularly when you rely on the frothing function for your milk-based drinks. It’s disappointing when a product doesn’t perform as expected, and we completely understand your frustration with the timing and return window. We sincerely hope that our service team can resolve the issue swiftly for you. Thank you for your patience during this process, and we deeply appreciate your feedback. Please know we are here to support you every step of the way.
Quality control needs improvement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 1-star review is based solely on quality control of the product that I purchased in-store. When I unpacked it at home, the espresso machine had blue tape holding the plastic side pieces together. I removed the blue tape only to discover that the plastic from the left side of the machine was disconnected and bulged out. There’s no way to push it back in or reconnect it. Someone at De’Longhi or Best Buy actually tried to tape the machine together to mask the issue and sell it as if it would go undiscovered. Further, the metal cup tray was significantly bent. Very disappointed in the quality control here, especially given the costs of the espresso machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Andrea,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Worked 3 month
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine was sent to Delonghi for repairs 2 times! Works 1 day and then same problem again! “The machine does not rinse! We are already 2 month back and forth with repairs!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Disgusting!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the full price and this is what they sent me! A used dirty Machine! Disgusting!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
- Pros mentioned:Coffee quality
Awful design, infuser gets stuck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent coffee, but awful design of key parts. The infuser gets stuck often and almost impossible to extract. Whoever designed it should be fired. I am returning the machine, totally disappointed with the DeLonghi quality.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Worst of the worst
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst buy I’ve done in my entire life. The machine does not work and the company doesn’t do anything at all they tell me to clean it. That’s their help. The machine only work for less than a month.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We’re very sorry to hear about your experience It’s incredibly frustrating when a new machine stops working so quickly, and we understand how disappointing it is to feel unsupported. That’s not the experience we want for our customers. We’d really like to help resolve this. Please give us a call so we can walk through detailed troubleshooting steps and provide further assistance. Our team is available Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. We're here to assist you.
Frother didn’t work…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Milk frother didn’t work at all. Machine didn’t even recognized the attachment. Returned next day and will get another brand.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your review, SonerbA. We're sorry to hear that the milk frother didn't work as expected. Your feedback is important to us, and we appreciate you bringing this to our attention. If you decide to give us another chance in the future, we hope for a much better experience. Thank you for sharing your thoughts!
Broken coffee machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re selling broken coffee machines, this machine is not able to grind coffee beans but Best Buy is refusing to exchange it. Will never come back to Best Buy as a customer
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Cannot recommend this machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a fully automatic espresso machine with a milk frother. The DeLonghi was on sale, so I went with it over the Phillips. I bought my machine in July 2023 and by September I was having to send the entire machine to DeLonghi to get the milk frother serviced. At times the milk frother will spit and spew steam and no milk comes out. In September when I sent it in the machine wouldn’t register that the milk frother was attached, but it would register the hot water attachment. DeLonghi’s ticket system is extremely slow, and each response from them takes DAYS.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello SarahH,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not a worthy choice in my opinion
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this machine but the ease of use just wasn’t there along with the milk froth system stopped working after two drinks. The instruction manual wasn’t even inline with the buttons on the machine, it was all confusing and definitely not user friendly in my opinion. I returned and exchanged for the Philips 4400 LatteGo machine and this is what the De'Longhi should have been.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Im not happy with this machine
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Milk frother stop frothing milk after 1 month of purchase
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .My name is Jennifer and I oversee Delonghi Customer Service. I am so sorry your milk-frother stopped working. We will find a quick resolution so you can continue to enjoy this awesome machine. The Mag Evo is one of my favorite machines and I love to start my day with a latte. Please contact us at https://www.delonghi.com/en-us. Click to Chat with a Live Expert or Call us at 1-866-528-8323. We open at 9am - 6pm EST. Thank you!
Don't buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this machine for a little over a month. I read reviews with a lot of others saying that they had issues with the machine. Well, I should've paid more attention. The machine is dead saying no water pressure but will pour water. After an extremely aggravating phone call with customer service they will send me return shipping directions in 3-5 days. I will not have this machine for a party that I've bragged about making espresso martini's. Very disappointed. I'm giving this a very harsh review based off how quick it broke and the worst customer service I've ever experienced.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello TimL,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Milk frothier was great, Espresso or coffee would not brew, Tried two different beans, all the grind settings, if it did decide to brew it was acting like it was over extracting and only dripping, Was a defective unit was looking forward to buying this thing for a long time so it was disappointing to get a lemon for something of this cost, and did not want to wait for a replacement machine after this.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
No more "Strong Double shot" coffee or espresso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 45 days, I no longer able to make "Strong Double shot" coffee or espresso. It starts to make it by grinding the coffee, but then maybe a couple drops. After that the refill bean hopper indicator appears (but it is full). I did NOT continuously use the machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Horrible machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is simply not good, poor instruction manual. It is not capable of making 2 drinks back to back. I wake up turn the machine on let it flush the lines, try to make an espresso and the dreaded exclamation mark appears!! Too much of a hassle, I called delonghi at first they are like “grind settings need to be a certain way” not written in the manual. Honestly don’t buy this machine, it’s not worth the headache.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello AdityaS,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Internal Cleaning Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was installed per the guidelines. However, it gave an error to clean the device internally before using again, even if that was the only time we tried to pour coffee. Have to take it now to Best Buy for service, return or replacement (I hope they do not ask me to pay more for exchange as it is a gift)
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Too complicated, uses too much water. Meh drinks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you enjoy having to watch dozens of Youtube videos and Reddit posts on how to set this machine up, while wasting coffee beans and continually having to refill water tank, then maybe it's for you. After 2 weeks of fiddling with it, and not having spectacular drinks, I returned it. A shame that they can't give you one comprehensive manual/video that makes it easier.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Stella,
Thank you for your feedback. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your Magnifica Evo. We are always working to make improvements on our designs and we will be sure to note your findings for future reference.
Thank you.
Broke after 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 weeks, only used for 7 days, delonghi really needs to work on quality control
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.