Customer Ratings & Reviews
- Model:
- ECAM29084SB
- SKU:
- 6513285
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Magnifica Evo Espresso Machine for its ease of use, with many noting how simple it is to operate and clean. They also rave about the quality of coffee it produces, describing it as excellent and comparable to coffee shop beverages. While some find the machine to be noisy and the price to be high, overall, customers are very happy with their purchase and find it to be user-friendly and self-cleaning.
This summary was generated by AI based on customer reviews.
Overall, its ok.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, its ok, convenient since it's all in one. Here's the but... the coffee is weak and the settings are hard to set and you'll have to set the settings again after a power failure or if you move it. If you like weak espresso, this is for you!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
- Pros mentioned:Coffee quality
High maintenance "auto" machine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had mine for about 5 months now. Still makes tasty coffee quickly (2 stars), but I wish I had just gotten a regular, manual espresso machine. The Magnifica requires maintenance and cleaning at daily, weekly, and monthly intervals. Some of my complaints: - Coffee grounds build up inside the machine where it's difficult and dangerous to clean them out. This is causing all the different removable parts to just not fit together as easily, and this is getting worse each day. - The water reservoir is very small and you'll have to refill it every day. after just a few months, the container doesn't slide back in properly and never feels like it's seated correctly. - The catch for the used coffee needs to be emptied several times a week depending on how much you use it. - Needs to be descaled monthly - Water filter needs to be replace every few months depending on the hardness of your water. However, the filter is optional if you've got good water from somewhere else - The machine auto shuts down way too soon. seems that exactly when i finish my first cup and get up to get a second, it's shutting down, then I have to go through the start up procedure over again. - Milk frother doesn't make the foamiest of milk, and you have to completely disassemble it in order to clean it every time or else you get soiled milk inside it. - Descaling process is not clearly explained, had to look up a youtube video - Waaaay too expensive for the amount of work you have to put into it and it only gives you a few options. - The touch pad buttons suck, very easy to accidentally push the wrong button. - I just don't feel like it will last much longer :(
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Not working probably
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First was impressed and then in two weeks stop working and coffee beans start to stuck inside
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for sharing your feedback on our product, RaniaA. We are sorry that the coffee beans are getting stuck in your unit, and we will gladly assist you. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Buy a Different Model
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this machine, and I do when it works, but it is inconsistent and temperamental. Perhaps this is a known quantity and explains the sale price. I would not recommend purchasing it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, We’re truly sorry to hear about your experience with our product and understand your frustration. This is certainly not the experience we strive to provide our customers, and we regret that we were unable to meet your expectations. We take all feedback seriously and are committed to improving our products and services. Thank you for sharing your thoughts, and we will work to ensure better experiences moving forward.
Planning on returning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed overall. Froth container has already cracked after minimal usage. Indicator lights for all the functions are not very intuitive. Clunky machine overall.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Drinks not hot enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure where all these great reviews are coming in from. The coffee taste is good. There are lots of selections for coffee drinks. But…… the biggest problem is that the drinks are simply not hot enough. You will have to microwave your drink if you want it to be hot. So, it was retuned. I settled on a semi-automatic w frother. That way I can heat up my milk to my preferred temp.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Na
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not hot enough No froth mode Ground coffe basket missing.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Received broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received broken with one side falling off. When I went to exchange at Best Buy they were unable to order it again so unfortunately never got to try it
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Martin,
At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. We are sorry to hear you received your unit damaged. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please contact us Monday-Friday, from 9am to 8pm EST at (800)322-3848 and a coffee specialist will be happy to assist.
Thank you.
too much machine for just coffee.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine was too difficult to set up and get working.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Cee,
Thank you for leaving your comment. We are sad to hear that you did not love your Magnifica Evo as much as we do. We take every concern into consideration when designing our units/ and we will be sure to notate your observations for future reference.
Thank you.