Customer Ratings & Reviews
- Model:
- ECAM32070SB
- SKU:
- 6588879
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Magnifica Plus Fully Automatic Espresso Machine for its convenience and ease of use. They appreciate the automatic milk frothing and cleaning features, as well as the variety of drink options. While some users have mentioned that the coffee can sometimes come out too strong or weak, overall, customers are pleased with the quality of the machine and the delicious beverages it produces.
This summary was generated by AI based on customer reviews.
Bad experience
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a De’Longhi coffee machine in October 2024, and it stopped working within the warranty period. Despite the issue being clearly hardware-related, Best Buy refused to accept it for repair or replacement simply because I didn’t purchase the extra protection plan. The product is still covered by the manufacturer’s 1-year warranty, but Best Buy wouldn’t help and told me to contact the company directly. I expected better support from a major retailer. If you’re not planning to buy their extended warranty, don’t expect any meaningful help if something breaks. I won’t be buying appliances from Best Buy again.
No, I would not recommend this to a friendDisappointed because of best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent me an open box item that was returned broken. 0 quality control, very disappointing after waiting so long to get this
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not order anything online from best buy, you will never get it
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1 (888) 237-8289.