Customer Ratings & Reviews

It brews a good coffee and the milk system is really good. However, mine stopped brewing coffee after one month. Just few drops were coming out. I did all the steps the manual recommends but they didn’t work. Called DeLonghi customer service, they troubleshooted the Magnifica through a video call. Nothing. They told to descaling. They sent me an email asking if this had solved the problem. I replied that it did not work that I was waiting for instructions. No answer. I called them again asking for the next steps. They told me it will take 3 to 5 days to receive the authorization to return it to DeLonghi for repair. I send a second email to follow up. No answer. Customer service is not good and apparently the coffe machine is not so good either.

I have tried a few different semi automated and automated coffee machines over the years and some are as simple as a Keurig or Nespresso, put the pod in and set it and forget it and it does the basic job of brewing hot coffee from a pod and its a one size fits all option. Then there are the more complicated machines such as Breville or De'Longhi, which are the fancy automated options, touting pre set recipes concoctions and built in milk frothers and several options and even, in this case, a built in bean grinder. Surely, the automated options are a better choice you would think, however not so fast. Keep in mind, the automated options have a lot more moving parts, tout self cleaning but really create more hassle and in the end its not as satisfying a product then you thought. This machine is no exception and is supposedly the newest of De'longhi line of automated expresso/coffee makers. Lets start with the likes of this machine: The built in coffee bean grinder is not just a nice to have but with the 18 built in auto drink recipes this has, its a necessity to have fresh ground coffee for all of your drinks, not only is it a better flavor but it makes it a fresher cup of expresso or cappucinno or machiatto. I did also like that this machine had drink features at the touch of a button ready to go and you can set a cup down and hit the touchscreen recipe and it will create the drink of choice with the 4 drink size options and various coffee intensity. You can even save your set up profile of your "likes" directly on the machine, which is a nice feature if you want to wake up and just hit a button. I did like that this had a built in milk cream system which frothes and pours this directly in the cup, instead of a separate milk frothing feature and it produces a good foam for my drinks. Also, I did like that this fit easily on my counter, actually under my cabinets not taking up a ton of real estate similar to my Keurig or Nespresso. Different than a pod coffee maker, this is a fresher, better tasting cup of expresso. Now on to the dislikes of this machine: It is an absolute hassle to clean no matter what it states about dishwasher safe and easy to clean parts, the frother creamer system is 5 pieces that break down and can go into a dishwasher however this is a daily chore, same with the tray which is constantly catching drips from the milk frother and drip spouts and fills easily and if its not attended to, will cause issues. I would also expect this machine to be more self cleaning in some areas. For the price you are paying for this fully automated machine, my expectation is this would have more cleaning options or make it much easier to clean. Also, if you are looking for a regular cup of coffee from this machine, it comes out very strong or very weak and as much as I played around with it, it still didnt come out at the right intesity. At the end of the day, this is a pretty fancy machine and has several features that cater to many different types and styles of drink concoctions. However, with the hassles of cleaning, trying to play around with intensities to get the drink the right way and the price point, I am just unsure this is the machine for everyone.