Customer Ratings & Reviews
- Model:
- ECAM32070SB
- |
- SKU:
- 6588879
Customer reviews
Rating 4.6 out of 5 stars with 81 reviews
(81 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Magnifica Plus Fully Automatic Espresso Machine for its convenience and ease of use. They appreciate the automatic milk frothing and cleaning features, as well as the variety of drink options. While some users have mentioned that the coffee can sometimes come out too strong or weak, overall, customers are pleased with the quality of the machine and the delicious beverages it produces.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Milk frother
Rated 3 out of 5 stars
It wasn’t for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t call myself a coffee aficionado, but I do like my coffee a certain way. That’s why the idea of a super-automatic coffee maker really appealed to me—it’s all about the convenience! I’m not trying to be a barista, so I thought this type of machine would be perfect. Unfortunately, this particular machine didn’t live up to my expectations, so I decided to return it. I’ll admit, I was probably asking too much. I was hoping it could deliver café-quality espresso, but as I’ve now learned, that’s a lot to expect from a super-automatic machine. The espresso brewed too fast, which meant it didn’t have that creamy, rich consistency I love. On the bright side, I did enjoy the regular coffee setting, and it made decent cappuccinos and lattes. But again, I was expecting too much. This machine isn’t bad—it’s actually really well-designed and super convenient if you want a quick, bean-to-cup coffee. Plus, it looks great on the counter, which is always a bonus! So, while it wasn’t the right fit for me, I think it could be perfect for someone who values speed and convenience over that true espresso experience.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Pros mentioned:Milk frother
Rated 3 out of 5 stars
Not as simple as you may think
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Magnifica Plus and am not impressed with the machine. (I used to have the Breville, and it’s a better choice) . You may think a semi-automatic machine has more steps when operating than a fully automatic one. The Magnifica Plus milk container is like a Lego puzzle of five pieces that you need to disassemble when cleaning. For instance, if you make an XL large latte, it will consume the entire container of milk; if you make a medium latte, it will consume almost half, and you can store the milk in the fridge for 48 hours as I notice the milk starts getting a funny taste (2% milk filter) after that time. You will not turn on the dishwasher to wash one item, meaning you will spend time frequently cleaning this item manually. With the Breville, you wash the cup and wipe the wand. The Magnifica Plus dispenses water when turned on or off and cleans after milk, filling the bottom tray faster. If you don’t clean the bottom tray frequently, it will start to smell. (I keep a mug handy for this operation to avoid the extra cleaning step of the bottom tray) The Magnifica Plus has a coffee option that tries to emulate a drip coffee option, but no matter what setting you adjust, the coffee always comes out too watery or with an intense, burnt flavor. I have tried all the settings for this coffee option and have had no luck getting a good cup. Do not expect the espresso extraction to be as dense and flavorful as the higher-end machines; it is just decent. I don’t call it "Crema" because "coffee cream" typically doesn't contain actual cream; it’s just scummy foam (Coffee Crema is just a marketing word made up by Giovanni Gaggia). That said, it does produce good foam when using quality beans. The coffee temperature is suitable (it comes out hot), and the milk frother works well. I like the drink sizes, and if you want a bigger size, there is a prompt at the end of the pouring that allows you to add more. I am still deciding whether to keep this machine. It’s overkill for a single person to use and a hassle to maintain and operate just for a cup of coffee.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Rated 3 out of 5 stars
Coffee is good but short live!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the coffee very much and planned to keep the machine but it stopped working after a week, no water came out.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.