Customer Ratings & Reviews
- Model:
- 573787-01
- SKU:
- 6590031
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Hot+Cool AM09 Tower's heating and cooling capabilities, its quiet operation, and ease of use. Many appreciate its compact size and stylish design, while also praising its effectiveness as both a heater and fan. However, some customers were disappointed by the lack of a HEPA filter. The relatively high price point was also a recurring concern for some buyers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Hepa filter
Not an air purifier as listed on bestbuy.com
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't even know where to begin this review. This fan/heater is NOT AN AIR PURIFIER which is what you would believe if you searched for air purifier on Best Buy's website. Not only does this model come up in the search as an air purifier but all the specs list it as one even telling you what kind of HEPA filter it has. It does not have a HEPA filter because it is not an air purifier. Their website also says that it is compatible with things such as Google Assistant which it is not. I downloaded the Dyson app and tried to set it up with Google Assistant as suggested online. I can't say that Dyson is at fault because if you go to their website they list it as a fan/heater. Best Buy seems to be the primary place that lists it as an air purifier. I'm not sure if Best Buy is misinformed, saying it's a purifier just to push units, or has some other reason for listing it as an air purifier. This is just bad business on the part of Best Buy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Hot+ Cool Heater and Fan. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to us on askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
- Pros mentioned:HeatingCons mentioned:Hepa filter, Price
Cool looking but is built cheap not worth it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product thinking it had the hepa filter, It didnt. While you can say its my fault for not checking i actually asked two employees who both told me it did. I bought it for 299.99 pretty expensive for a fan but said it has the filter and can act as a fan and heater and fan cooling so i bought it. Well i got home set it up and was pretty dissapointed the product feels extremely cheap like if you have hard wood floors it break or dent if tipped over. For paying a premium for a fan pretty much it has nothing else different from a regular fan/heater its cool and heat feature is cool and it is probably the best looking fan on the market thats pretty much all it has going for it so I ended up buying the shark hc452 and has all the features i wanted so if you are looking for a cheaper alternative that is an option and i actually really like it.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
- Cons mentioned:Hepa filter
Retire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What to say there’s a Dyson. It works very well. The only thing is I was under an impression. I had a filter in it no filter.
I would recommend this to a friend - Cons mentioned:Hepa filter
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning after less than 2 months. Power cord gets hotter than other heaters I’ve used. A week ago it started tripping the breaker. Tried on multiple outlets on different breakers trip each one. This model doesn’t have a filter to clean or anything like that.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Justin, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Hot+Cool AM09. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonus@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.