Customer Ratings & Reviews
- Model:
- EB-STATE6-01
- SKU:
- 6500666
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, temperature control, and installation of the Premium Smart Programmable Touch-Screen Thermostat. Many appreciate the larger screen size and improved design, noting that it looks modern and is easy to read. Positive feedback also highlights the energy savings achieved with this thermostat. The ability to control temperature remotely is another frequently praised feature.
This summary was generated by AI based on customer reviews.
Item great not so much customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item and works great but Best Buy customer service need improvement. They can do better
I would recommend this to a friendPoor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thermostat works fine. Smart sensor was low in battery when I initially had it paired so I brought it back to Best Buy to either have the sensor or the battery replaced. Best Buy doesn't carry the battery for the sensor and refused to switch the defective sensor and give me a new one. They told me to uninstall the thermostat and bring everything back for an exchange. I'm not going to do that after paying a professional to install it for me. I understand that it is their policy and nothing the staff can help me with, but it is still ridiculous to not make it right for something so simple. I now will have to look for the battery somewhere else for the new sensor and just move on. My time is worth more than having to get Best Buy to do something about it. I have always picked Best Buy over other retailers for electronic and appliance purchases but because of this one bad experience over a battery, they will lose me as a customer and a shareholder. It just poor customer service.
No, I would not recommend this to a friendBrand response from ecobee
Posted .That's not the experience we want you to have. Please send us a direct message with your ecobee serial number, email address, and a detailed description of any troubleshooting steps you have tried. We're always happy to help! https://www.ecobee.com/contact/
Not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only good part of this is being able to see the temperature at a glance. If you set your temp for 71 it will almost always be 72 in the house. Almost impossible to get help on the phone.
No, I would not recommend this to a friendBrand response from ecobee
Posted .That's not the experience we want you to have. Please reach out to our team directly at ecobee.com/get-help. We're happy to take a look at your ecobee settings with you.
Bad bad bad customer service and product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased two of these. Both died. Buyer beware. Customer service has only two solutions neither of which is a refund. Justin the customer service rep offered for me to climb into attic in 100 degree temperature to find a wire and get the voltage on it. Even though we already tested voltage. This was so he could prove whether the unit or voltage were bad. Your word will not be good enough. This recent ecobee upgrade I purchase in October of 2023. It did not last a year. Be careful purchasing these.
No, I would not recommend this to a friendBrand response from ecobee
Posted .I’m sorry to hear about your experience and the inconvenience caused. It’s disappointing that the units didn’t meet your expectations and that our solutions weren’t satisfactory. We appreciate your feedback and will take it into account as we work to improve our products and services.