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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 19 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers are delighted by the 4K Pro's HDMI 2.1 feature, which allows for smooth 4K video passthrough without lag. It is also praised for its plug-and-play simplicity, eliminating the need for a USB power source. Customers appreciate the convenience of using an HDMI splitter for multi-console use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Rated 5 out of 5 stars

    Does everything I need It to do.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays my PS5 & Xbox Series X at the highest quality with all the HDR, VRR and ALLM features with no lag. Paired with OBS studio I can live stream In full 4K 60fps on YouTube. Looks Incredible!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best capture card company

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using elevators since the original elgato, had the Og elgato, hd60s , hd60 pro and now 4k pro. The best capture cards easy to install and software is super easy to use. I use this for my dual pc streaming setup and the passthrough is instant and seamless. Audio easy to get working on 2 pc setup also you can’t go wrong with this card

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elevated capture standard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent PCIE Capture card, my personal recommendation for anyone in the market. Fluid recording, 8k passthrough, and an easy and intuitive setup experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best capture video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best video capture on the market in love it thanks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Half baked new product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elgato's confusing naming made it difficult to figure out that this is a brand new product. The 4K60 MK2 is the previous model. This one doesn't include a low profile bracket and seems to have quality control issues. Passthrough doesn't work on mine and others have reporteded the same issue. I tried multiple HDMI cables. So I'm returning it for a defect. The Elgato 4K Capture Utility is clunky and it's strange that this "capture" program is how you change settings. They should improve the UI and add descriptions of what the different settings do. It's missing one feature that I was hoping to get, but isn't listed in any specs. It doesn't support 24 bit audio, only 16 bit audio. It DOES support both 48khz and 44.1khz audio but I only tried 48khz which is the standard for video. I couldn't get 4k and higher refresh rates to work with the included HDMI cable and an Alienware M16R2 laptop. Only 4k 60Hz showed up with the virtual monitor presented by this device with internal EDID settings. It may work if you plug in a higher Hz monitor to the output port, but passthrough didn't work for me so I couldn't try it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Practically plug and play

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practically plug and play. Love that we don't have to use a USB for power but the passthrough doesn't work when the PC is off so for our setup we still need to make compromises but hoping this is a reliable card for streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    There is a learning curve.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This capture card has a learning curve. I couldn't figure it out at first. Luckily there are a lot of resources on the internet about how to get it working. It took a few days. Figure it out, you'll be glad you did. When people come to my stream they comment about how smooth the gameplay is. I don't have the monitor required to use this card at it's full potential. I do know that this card could handle whatever I could throw at it. Totally worth it if your computer can handle it, you can get past the learning curve.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4.5 out of 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good except for the lack of 3.5mm audio jack like the other capture cards.. if you have a console your better off going with one of Elgato’s other options..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4K 120hz VRR Passthrough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an LG C4 42" and I needed a capture card that allows the full 4K 120hz VRR signal to go through. I was using the Elgato 4K60 Pro Mk.2 before and I couldn't use the full TV capability due to being HDMI 2.0. Opt of the 4K Pro over the 4K X is mainly due to 4K Pro supporting mult app. I typically record my video in 1080p so not being able to record 4K60 when your playing 4K120 isn't an issue with me. Bought this when it was on sale for $239.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Wonky software satisfaction with hardware

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drivers setup is a little wonky, but my stream has much more stability with but Overall, i have to say im satified. I just wish not everything had to have extra software just because.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best PC Capture Card

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best capture card in market for PC. You can pass through 4K video without any lag.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software for the card would not load and had to reach out to customer support for the company and get assistance. The company was less than helpful so had to return the product before the return window expired. Extremely disappointed with this product. Research other products before purchasing this one! Unhappy customer!

    No, I would not recommend this to a friend
    • Brand response from Corsair
      Posted .

      Hello Chris,

      Sorry to hear your computer had issues with the software needed for the card. If you repurchase, please feel free to contact our team directly right on our site for assistance.

      -Art CorsairGaming

  • Rated 5 out of 5 stars

    Elgato - 4K Pro

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, recommended, fast and reliable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capture well, pass through only works if stream PC is on. Passthrough caps 3440x1440p to 90 frames unfortunately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 - Single Pc, Dual Pc, Console to PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When set up properly, the Elgato 4k60 is perfect for dual PC streaming or streaming any console to Pc. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HDMI capture card works as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the 4K pro! It works as advertised, and if you stream or do any sort of online content creation involving your consoles, I highly recommend getting it. Pair it with an HDMI splitter for multiconsole use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elgato 4k Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great makes streaming a breeze! Makes it really simple to steam on any platform

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mid for high price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work with Nintendo switch defaultw to 720 p when docked

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could be great….

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used many capture cards throughout the years but this one has me stumped. Constant no signal on this card from the ps4 on multiple motherboards. Yes, hdcp is off. Currently waiting on Elgato to reach out to me for help. Can’t recommend this card yet. Staying positive though. Maybe i just got a bad card.

    No, I would not recommend this to a friend
    • Brand response from Corsair
      Posted .

      Hello Rich,

      Please reach out to our team directly right on our site for assistance with this.

      -Art CorsairGaming

  • Customer reviews from elgato.com

    User rating, 5 out of 5 stars with 6 reviews on elgato.com.

    See all elgato.com reviews
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