Customer Ratings & Reviews

I really wanted to like this but the suction isn’t great. It uses a separate app than the Eufy app. No place on the unit to hold the stand alone vacuum or its extra parts, comes with only 1 bag and no extra dirt collection bags offered, like other vacuums I’ve had in past. One of the first things I noticed upon opening the unit was that there were no places to hook or attach the hand held part or extra accessories. Why are brands still doing this. We don’t want the extra bits and bobs just laying on the floor or thrown into the back of the closet. The suction sucks. Now I wanted to like this tons. But you need to suck to be great. And this left areas still in shambles. Ok it wasn’t that bad, but yes it did leave tons of things on the rugs. On the bare floors it did just fine. This was a huge disappointment for me. You have one job. So that’s why it lost 2 stars. Because I didn’t experience great suction in robot mode, I didn’t expect much when I used it manually. But it did a good job. When using it manually obviously we can go over an area multiple times but when it’s mapping your area on the robot it misses key spots to go over again. You will have an upfront cost almost immediately because the dust collection bag isn’t huge and they don’t include extras in the box. Maybe I’m just vacuum spoiled, but I’ve had a couple new vacuums throughout the years and they each came with atleast a 3 pack of vacuum bags to hold you over. It’s the experience you want when you purchase something new. Well this unit only comes with the one they supply in the dust collection part. No bueno. These small bags fill up in no time. Ok now for a personal grief. We have many Eufy products, that use the same 1 app, so we expected and were excited to add the vacuum to the fold. We didn’t expect for it to use a whole different app. I understand that it’s a whole different framework, but I have other brands that have security, appliances, switches, etc. on one app. So it’s possible to merge all your offerings on one app. We are always trying to reduce the amount of apps we use daily, not adding more. The positives. Well it’s not loud when in vacuum is going. The hand held portion is lightweight. It’s good for low traffic areas. It is seemingly quiet while in robot mode. I wasn’t distracted by loud noise while operating until it returned to base to self clean. But that is to be expected if you’ve had other robot vacuums that self clean. So no points deducted there. The handheld portion is not too heavy. Seems to be made completely of plastic. So if you have wrist issues or can’t hold heavy vacuums when cleaning, this is good. For us, this unit will be best suited for our low traffic areas and so this will be used in the lower portion of our home. Because it would drive me crazy having to vacuum behind a vacuum on our main level. I’m totally impressed with Eufy as a brand when it comes to cameras and security, but for me this particular vacuum missed the mark. I would go for a more powerful unit if they have one. It’s a great concept though. I do like the idea of 3 in 1. It’s great for people with very limited space, who rather not have multiple vacuums.

Works great but the robot needs better suction. The stick vacuum suction is excellent. Also you can't use the stick vacuum and the robot at the same time which is also a letdown. Other than those 2 issues it's a solid vacuum