Customer Ratings & Reviews
- Model:
- T2351121
- |
- SKU:
- 6617491
Customer reviews
Rating 4.6 out of 5 stars with 272 reviews
(272 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Disappointed and Returning It
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this robot mop. After reading the glowing reviews, I was genuinely excited to bring it home. But here’s the thing—when I spend over $500 on a product, I expect it to function reasonably well right out of the box. Unfortunately, I couldn’t even get it to connect to the app, despite spending over an hour troubleshooting. We’re no strangers to WiFi devices—our home is packed with them—and everything else runs smoothly. So this wasn’t a case of user error or a spotty signal. Just a frustrating experience with no clear path forward. After 90 minutes, I threw in the towel and packed it back up. It’s going back.
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Disappointed but not for the reasons you'd think.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now my unit was defective, but the customer service to try and get things resolved sucked. I purchased this unit, I set it up, plugged it in, it mapped the house beautifully then went back to base and proceeded to dump all of the water from the clean water tank on the floor. So I contacted the customer service email. they gave me troubleshooting steps, nothing worked. I emailed back and didn't receive a response within 24 hours, So I returned the unit to Bestbuy and exchanged it for another robot, but not from Eufy. I get sometimes products can have problems out of the box, but the support for this product SUCKS!
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Broke after 20 minutes.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked geeat for the first 20 minutes ajd mapped our hiuse great, but then the wheels stopped turning. It keeps saying "positioning" . Cleaned the sensors and still nothing. Followed all the troubleshooting from manual and online. When i emailed them, it is just AI response. No real human. When i called them, waited for a long time and it jept wanting me to wait and wait. Returning it today. Horrible customer service. Oribably will buy the Dreame brand aince my aister is happy with hers and their customer service.
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
manufacturer is horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product strictly for the mopping capabilities. It did not come with soap and the only place to get it is from the manufacturer. Yet they are somehow out of stock and won't have more for weeks.I cannot use something i spent $800 on unless i want to mop without soap which would be ridiculous .
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Defective Batteries
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was used for a month and the battery stopped working. Now I am waiting for a response from the main company for the change.
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Two Months of Use and the Hose is Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After barely two months of use, the hose in the water tank has come loose on both ends. It will no longer stay connected. Also, the cheap plastic lid has broke off from the hinge. The vacuum works pretty well, but this is not worth the price. Like everything else these days, poor durability.
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Doesn’t work and customer service is terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk - don’t buy this!!! Bought Nov and we are almost in April and it still has not vacuumed my floors one time. Eula have the worse customer service who after 4mths of giving me the run around are asking me for my best buy receipt in order to replace it for the third time!
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not connect to the wifi, not a good buy had to take back.
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you for sharing your experience with us.
It's unusual for this product to behave this way, and we would love to help you resolve the issue! Please try the following steps to see if they address the problem:
If it fails to connect to WiFi, please try the following troubleshooting steps to solve the issue:
1. Ensure the WiFi network name and password are correct (note: passwords are case-sensitive). Please also try moving your smartphone and the robot closer to your router.
2. Make sure the location permission for the eufy Clean app is allowed. If there is a "precise location" option, please also turn it on.
For iOS: Settings > Privacy > Location > Allow location for the eufy Clean app.
For Android: Settings > Permissions & Privacy > Location, and then go back to Settings > Apps > Permissions > eufy Clean app > Location.
3. Turn on Airplane mode on your phone. Ensure your phone is connected to a 2.4GHz WiFi network before connecting your X10 Pro Omni to your 2.4GHz WiFi network. If you are using a dual-band router, please try disabling the 5GHz.
4. Reset the robot’s WiFi. Press and hold the Home and Spot Cleaning buttons simultaneously for three seconds until you hear a voice prompt to reset the robot's WiFi. After successfully resetting the robot's WiFi, please try the setup process again.
If these steps do not resolve the issue, please contact us via email at support support@eufylife.com or call us at +1 (800) 988 7973.
We are more than happy to assist you further. This product comes with an 12-month warranty and lifetime technical support. Our standard response time for email inquiries is less than 24 hours, and we look forward to hearing from you!
Rated 1 out of 5 stars
To expensive for the trash service!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this robot vacuum and in less than 2 weeks broke… Try to contact Eufy support and never help. Never again!!!
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Has a mind of its own
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced twice. Sending back for good. Doesnt dock or recognize the dock
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Too expensive to suck this bad. Go with another brand.
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk robot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk keeps saying robot on unlevel surface when its on a flat hard floor
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from a Roomba to a Eufy and it is absolutely terrible. It gets stuck on nothing and stops running. It is a waste of money.
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return broken upon arrival . Hopefully next one will be better
This review is from eufy - X10 Pro Omni Wi-Fi Connected Robot Vacuum & Mop with Self Washing and Self Drying Auto Empty Station - Black
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,