Customer Ratings & Reviews
- Model:
- T2351121
- SKU:
- 6617491
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Underperforms Where It Most
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I missed the return period by two days so that's on me but this does a pretty poor job of getting up pet hair. the app is very intuitive and the mapping feature is fantastic and it's adaptable in dealing with moving objects like chairs and tables. but that is pretty meaningless when it doesn't get edges well and it doesn't get pet hair very well. at this price point, you expect the vacuum and mop to work the way it's described to work.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Dissapointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was good, would vacuum decently and mop decent. After 2-3 months i noticed it leaving stuff all over the house. I would clean the filters and vacuum the sensors everything as reccomended even bought new filters mop pad, brush on amazon and still wasnt good. The mopping after every wash it would say theres a leak somewere to contact customer support and the tray would be full with water. I knew it wasnt cleaning good as well because i have a dyson v15 extra and the green light when i followed the trail there was stuff everywere. I really thought this was a good go to vacuum as i did my research, used for about 5 months in total and just returned today in bestbuy for a store credit thankfully had the proctection on it. Eufy needs to do better, id say spend the extra money and look at something better. Also super slow live in 850 square ft apt would take an hour to vacuum entire appt .
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Left pretty bad scratches on my epoxy garage floor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During the very first use, this device left swirl marks and scratches in the clear coat of our epoxy floor. This was with obviously new brushes. Our floor surface is damaged.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience.
We are very sorry to hear about the issue you encountered with our device. Could you please send related pictures to support@eufy.com for further assistance? We understand the inconvenience this has caused and we are committed to resolving your problem to the best of our ability.
Thank you for your understanding and cooperation.
Best regards,
Blah
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hair gets tangled on roller, tiny amounts, and it sends an alert…then dies waiting on me to get home and untangle it.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Broke within week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really well, but after a week had a roller brush issue and now won’t clean at all. Tried cleaning it, and it’s clean. No hair, I think the motor is just bad. Really disappointed it only ran for a week.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Not even good for a whole year.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot does not do well with dog hair on carpet. It keeps my hard floors pretty clean. Not even a year into owning and there is something wrong with the base and i will see ehat the company says or bring it back to best buy.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,