Customer Ratings & Reviews
- Model:
- T2351121
- SKU:
- 6617491
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
eufy - X10 Pro Omni Wi-Fi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The UFI X10 we had unfortunately didn't clean well under everything, especially under the cabinet. It also had trouble fitting into its place. Additionally, when it tried to clean the dirty water, the dirty water would remain and it would keep giving errors. It had a few other issues as well."
No, I would not recommend this to a friendCleans beautifully, but this unit has battery issu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaned my hardwood floors beautifully! I took away 2 stars as the battery drains from 100% to 0% in about 30 hours when the dock station unit is unplugged. I'm hoping Eufy can fix this problem.
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to setup and works pretty goo. Main issue is it dont cleans spills like i expected. Have to force it to do 3 or 4 laps on maximum setting.
No, I would not recommend this to a friendLost Puppy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the first 6 months it worked pretty well but possibly had ADHD, lol. It would get so busy and forget to go back to the charger and we would have to find it. However about a month ago it started saying it was leaking and kept running the pump all the time. I haven't had time to reach out to GeekSquad yet.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for your kind words about our product and for sharing your experience! We're thrilled to hear it worked well for the first six months, though we're truly sorry to learn about the issues you've encountered recently. We sincerely apologize for any inconvenience caused by the charging and pump-related problems.
If possible, we kindly ask you to reach out to us directly regarding the leaking and pump issue so we can assist you further. You can contact us via email at support@eufy.com or by phone at +1 (800) 988 7973. We're here to help and will do our best to resolve this for you as quickly as possible. Thank you for your understanding and support!
It’s ok ✅
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is decent there’s only one brush spinner so it flicks things. The mop leaves streaks and I even bough new mop heads.its just ok not worth the money at least to me.
No, I would not recommend this to a friendEufy review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleaned very good and did a good job but I started seeing problems with the dirty water suction
I would recommend this to a friendVacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop really good but charge goes very fast so have to go back for recharge
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Solid vacuum, mop need improvement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this vacuum for the last month. The vacuum portion of it is amazing. The only issue I have it the mopping feature. I keep getting errors and then it won’t clean at times.
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,