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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 95 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

66%would recommend to a friend

Customers are saying

Customers are pleased with the quiet operation, smart dry function, energy efficiency, and portability of the 50-Pint Energy Star Portable Dehumidifier. However, some customers have concerns about its longevity, warranty, and occasional error codes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 95 reviews
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Unfortunately It’s noisy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well and I appreciate the humidistat option to fine tune humidity levels. The body panels on this unit vibrate constantly when it’s running which is quite loud so I would not use this in a room where you need to hear anything other than the dehumidifier.

    I would recommend this to a friend
  • Pros mentioned:
    Humidity removal
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of windows in the living area and the morning seems to have high humidity. I was very impressed by this machines ability to pull the water right out of the air. It's not very quiet. But quite enough where it doesn't bother us while asleep.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Does not last long and expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two of these dehumidifiers died in 6 months (second one in 7 weeks). Stay far away from GE, it’s more expensive and does not last that long. I was saved by Best Buy total tech as other reviews mentioned GE’s warranty gives you the run around. Had the E6 error pictured that many others have dealt with.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We truly apologize for the experience you're having with this unit. We'll be sure to forward your valuable feedback to our product design team for review. We hope you allow us to work hard to earn your trust again in the future. GE_Appliances

  • Pros mentioned:
    Humidity removal

    Rated 5 out of 5 stars

    Efficiency

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very satisfied with this product. My home smells much better, and there’s no humidity at all.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive and not durable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this product for only 7 months before the error code came up for the first time. Troubleshooting helped clear the code but unit would still not work properly. GE Manufacturer warranty is a joke as they take 6-8 weeks to reimburse you in the form of a check AFTER you purchase the same unit with your own money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    E6 error code

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for 3 months but now I kept getting the E6 error code. GE said there is no fixing it. I will have to buy a new one. Buyer beware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid a headache, avoid this unit

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t last 90 days. E6 error code started showing up after 60 days. Did a hard reset and it operated for a day or two before the E6 code returned. Then it wouldn’t cycle to dehumidify, just the fan running constantly. Best Buy was no help because it was past their short return period so STILL trying to get replacement issue resolved with GE. Steer clear of this unit and beware of GE “Good Will” certificates

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you reaching out and bringing this to our attention. Know that this is not what we would expect from our units and hope to earn your trust back. If the issue with your unit has not been resolved and you need further assistance, please send us a PM/DM on any of our social media pages and please reference this review. GE_Appliances

  • Pros mentioned:
    Humidity removal

    Rated 1 out of 5 stars

    HowToEmptyaBucketWithoutKickingIt

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1) Terrible bucket design makes it extremely difficult to remove without a lot of effort. I've gone through a lot of different dehumidifiers and this is the first one where I couldn't easily get the bucket out including older models w/o handles. 2) The fan is on the top of the unit instead of on the front panel so you cannot rest anything on top of the unit nor place it under a shelf. It'd also so be nice to have air blowing towards the wet floor instead of the ceiling. -- It is effective at taking moisture out of the air. The full light keeps flashing even if the unit is manually powered off. You have to empty the bucket and reposition it to turn the light off so you cannot let the bucket dry out on its own. Note, no quality brand dehumidifier seems to last more than 3 years. My LG stopped working which is why I bought this.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate your feedback and bringing this to our attention. We don’t foresee you having any trouble in the future but if you do happen to need anything know we are here and happy to help. We are always looking for ways that we can improve, so we will let our product team review and will take your feedback into consideration on future builds. GE_Appliances

  • Rated 4 out of 5 stars

    Definite improvement, pleased with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite improvement over my previous dehumidifier (Hisense). This has a large tank while being the same overall size, so less frequent emptying. Noise level - definitely not quiet but not awful. Not much difference in noise level between low and high settings. The full alarm is able to be heard but not obnoxious. I like the Smart feature. The air it puts out is also not as hot as my previous one. It still feels warm on a hot day, but isn't too bad. I need to run a dehumidifier when air conditioning isn't needed for temperature control, but it would be nice if I could find one didn't blow out hotter air than the room. Lost a star for noise and warm air, but pleased overall.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you taking the time to share your experience with your new dehumidifier. -Vikki@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running continuous on high. This model is a design departure from their mainstay GE model ADEL50LW 50-pint. This new version has a sleek gloss gray exterior finish. The drain bucket is a bit harder to get a handle on because it is so smooth. Pull the drain bucket out carefully and here is a handle on the top of the bucket that is recessed at the top Pouring the water out is a bit more difficult too with from the spout and the top with spillage. Still I think the GE model dehumidifiers are probably the best value out there. I got 8 years of use out of one and a few years out of others, one returned after a week. My champion still is the originally 1981 25-pint Admiral Dehumidifier HMG93100 still running to this day in my basement.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only works for a couple months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this in midJune, by midAugust it had stopped working and was displaying an E6 error message. Looking through reviews on other sites this seems a common issue. I had to fight with GE to get them to honor their stated warranty as originally they only offered a rebate of the purchase price minus sales tax towards the purchase of a new GE dehumidifier that I had no guarantee would work longer than this one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Workhorse!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an great dehumidifier. You can set the low humidity you want in the house and it will work accordingly. It will let you know when it is full. It's very quiet. The only reason I didn't give it a five star rating is because of the slight awkwardness in removing the water collection bin when it is full. There is a handle on the bin but it seems a little dicey when the bin is heavy. Just remember to pull the bin out and support it underneath.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a fine and effective product, but has some physical design shortcomings. Our old dehumidifier had a handle indentation on the front of the bucket for easy removal. This one does not and I didn’t realize how inconvenient its absence would be. You have to remove the bucket by grabbing on both sides and it’s easier to spill water. Still possible to remove the full bucket but much less convenient. Of course, if you will be using the drain in the back and connecting a hose, the lack of a front bucket handle will not be a factor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Dehumidifier !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dehumidifier blew me away ! It dries out the area fast but doesn't over heat the area as many dehumidifiers will do when running. With the built in Humidistat it automatically maintains the humidity level to where you set it. It works so great and I was so happy with I went back back and purchased another one for my office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied customers!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have tried many different brands of dehumidifiers and this one by GE is, by far, the best we’ve had. It is quiet and extremely efficient, shutting off when it reaches the desired humidity level, then turning on automatically when that level gets too high. It is on wheels and hooks up easily to a drain hose for easy water dispensing to our drain. We are VERY pleased with this unit.

    I would recommend this to a friend
  • Cons mentioned:
    Durability, Noise level

    Rated 1 out of 5 stars

    YMMV - I didn’t like this purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a couple of months. Kept throwing an error “F6” or something. Tried trouble shooting it multiple times and I just ended up taking it in for repairs using my geek squad plan but I wouldn’t recommend.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We understand your concerns about your dehumidifier and the error code it had. We are glad you were able to use your Geek Squad plan. Should you need any assistance moving forward, please take advantage of your one-year warranty by calling 833-426-3393. GE_Appliances

  • Rated 1 out of 5 stars

    Terrible experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit never performed well. The Smart dry feature never accurately sensed the humidity in the room, and you constantly had to adjust the setting in order to get the unit to operate. Now, in less than 4 months, the unit has failed. Best Buy will not stand behind the product, and GE will only replace it with another potentially defective unit, and only after you purchase said replacement with your own money and submit a so-called *Goodwill coupon" for reimbursement. I will not be purchasing another GE product ever, and I will have to reassess my relationship with Best Buy as well. Both Best Buy and GE have horrible customer service. I would give this unit, and GE negative stars if the review interface would allow it. As it is I rated it one star, and even that is far too generous.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you reaching out to us regarding the issue you had with your dehumidifier. Your insights are valued and we're confident the replacement unit will work well for you.-Vikki@GEAppliances GE_Appliances

  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    A rattle-trap!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A rattle-trap and cheaply slapped together. Not built to last! Don't know what brand to recommend! Had a frigidaire same design that did same thing and didn't even last a year! When condenser runs rattles and vibrates. Thinking all these brands may be built at same place!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 3rd dry at a dehumidifier. Other 2 I got had trouble with the floats in the tank and overflowed or didn't work, In have yet to test if the auto shut off works but appears more durable. The tank is huge and the thing is a workhorse. Is pretty loud but if in another room from it it is OK. Probably not to great if in bedroom or living area

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Quiet, efficient….pulls plenty of moisture from the basement. My only concern is should I drop the collection receptacle it will crack for sure. It should be made of a durable plastic.

    I would recommend this to a friend
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