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Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4.5 out of 5 stars with 427 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers love the portability and overall performance of the 14" laptop, frequently citing its lightweight design and ability to handle everyday tasks. Positive feedback also highlights the adequate battery life and competitive price point. However, some users express concerns regarding the screen quality, particularly the keyboard feel, and limited storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    Battery life, Portability
    Cons mentioned:
    Memory

    Rated 3 out of 5 stars

    Critical Memory Crashes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a good basic laptop. I bought it as a backup for travel. Good for basic browsing and video streaming. Not a lot of memory, but I don't use it to store anything important. Good battery life and I like that it's small and lightweight. The biggest con is that it (at least mine) has some sort of critical memory error. It crashes on me at least twice a week. I have noticed that if I move too much, like picking it up or shifting it, I'll get a blue screen of death. But, restarting only takes a couple minutes. Since this is just a backup, I put up with it. I definitely wouldn't want this as my only computer though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Screen quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Great Value, but no USB charging

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can Microsoft still perform with under powered specs? What does that even mean? HP’s 14” laptop cuts some corners, but not many, to drive a low price. It does not support USB-C charging, which could be a deal breaker. Compared to my work laptop, the screen on this is lower resolution. This makes the text larger, icons larger, and all of it less sharp. The keyboard is a little squishy, but still has nice spacing. There’s no back light, so you’ll have a little challenge if it’s darker in your work space. It feels like it’s about the same weight, but it’s thicker. The case is plastic instead of aluminum or some space age material. Battery life has been great so far, with several hours of web application usage. It includes WiFi 6 support for decently fast speeds. While in the same room as my router, it maxed out at my ISP speed. Upstairs, it showed some drop off compared to my phones which have WiFi 7. What does this mean when using the machine for Office apps and school projects? First, be aware that this has Windows S mode enabled by default. Windows S ensures high performance by limiting what you can install to those apps in the Microsoft store. Even common apps like Zoom and Audacity are locked out. This mode can easily be disabled, but it’s a one way street. After disabling, I didn’t notice much of a performance difference as long as I stayed with a single app. With more applications open, the machine is definitely slower than my work machine. Switching apps is less smooth and leaves a black screen in some cases for a few seconds. Everything catches up eventually, but it’s a reminder that cost cutting comes at a price. In the end, it’s a price which I think is worth paying to get a Windows machine around $200 new. It’s less than many used machines and still comes with a fast SSD and full support for current software. This machine is a way to get a Windows machine at a Chromebook price. It provides all the advantages of Windows, including a 1 year subscription to the MS Office suite, which is half the cost of the machine. After exiting S mode, Chrome can be installed, though I personally prefer Edge as it’s less bloated and doesn’t track your movements across the web to sell advertising. The versatility of Windows is still unbeaten. My biggest complaint and enough to make me not recommend this is lack fo USB-C charging. It has a USB-C port, along with HDMI output which will drive a high resolution screen. However, it will not accept a charge through the port. As it only requires a 65-Watt power support, this oversight is a bit inexplicable. Every laptop I’ve owned in the past 4 years has accepted a USB-C charger. This allowed for use in the car as well as sharing a charger when the family is on vacation. At the very least, it would be nice to have a USB output on the charger block, so I wouldn’t have to carry two chargers with me on vacation (phone & laptop). It unfortunately spoils what’s otherwise a very good value priced option.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Screen quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    The HP 14-dq6 LAPTOP very affordable, lightweight

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weighing less than 5 pounds, it is thin and easy to transport. No fans nor high processor power demands provided all day use. The on-board Solid-State Drive is ample for basic programs and documents. 4 gigs of RAM compliment the lean power demand as does the graphics display whose maximum resolution is 1366 x 768. The display is sharp and easy on the eyes. As with most displays, it can be set to might mode. The CPU is an INTEL N150/ According to Intel’s website data, the Intel Processor N150 is the slowest mobile processor of the Twin Lake family. Twin Lake is mostly identical to Alder Lake-N, an architecture that will turn 4 this summer, 2025. The N150 is meant for entry-level laptops, tablets and mini-PCs with no fans; it offers 4 Efficient (Gracemont) cores that run at up to 3.6 GHz, but no Performance cores. Compared to the N250, the N150 has a significantly slower iGPU and slightly lower CPU clock speeds. I like the SD slot on the left wall of the laptop. The right side sports the power connector, two (2) USB-A and one (1) USB-C ports, and a standard headphone/mic jack. Working with the mouse pad is flawless. I’m not pleased with the keyboard. There are no raised touch points on the all-flat keyboard keys. The keys themselves work well and provide good tactile feedback, are quiet, but I easily get lost as I am not a touch typist. Also, since my vision is not as good as it once was, the contract of the thin black lettering against the grey keytops is extremely hard to see. Definitely meant for someone with better typing skills than me. HP provides the basic windows 365 apps, word, excel, PowerPoint, and outlook as well as a one drive account if you activate it for one year. The laptop starts out in “S” mode so only certified Microsoft Store apps can be loaded. This can be changed by activating standard Windows HOME mode, not reversible. As for other software, X-Box abilities and Game Bar are included. A fair entry level PC.

    I would recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 3 out of 5 stars

    Laptap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not run the programs I needed it to run even though the memory should have been enough. Not a bad laptop just did not work for my needs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Great value for starter notebook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This notebook is a great starter notebook for beginners and school aged children. Easy to use. Great value for the price. Battery life could be better but, you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop comes in handy, its slow to a certain extent but it gets the job done of what I need to do. Its nice to carry around from place to place.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The style of it is awesome but the memory don’t hold nothing and makes storing stuff impossible.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Colors are not bright. Keys are not a smooth click. Decent for the price

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Poor battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor battery life amd screen quality, battery drains even when not in use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with linking up to Microsoft and went back to Best Buy and did not receive support. Was told "It's not our problem". Was very disappointed with that response.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Said new runs like preowned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the first week it has just shut down completely on me. I have all the virus protection on it. It freezes up a lot. I can’t make it through one full shift without having to charge the battery.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldn't buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A cute laptop but very slow and can only be upgraded to 8gb ram. The processor is slow and the ram is inadequate for windows 11 since windows 11 inhales system resources and you have almost nothing left to use for other programs. The screen is low resolution and blurry. Very dim and boring screen.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP user for years

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is significantly slower for loading internet pages and booting up as compared to my previous HP lap top--but NOT as slow as DOD laptops I have used

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    PERFORMANCE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT A BAD PRODUCT IF YOU ONLY NEED IT TO RUN SIMPLE PROGAM

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s a decent starter laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good starter laptop but I wouldn’t necessarily buy it again though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best computer, but I can’t complain to its defense I tried downloading war thunder on it and that’s what killed it. It still runs. It’s just laggy which I have to delete war thunder off but it’ll be great for school

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need old laptop with windows to play floppy discs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for price, but does not have side tray for old floppy discs to play. They no longer make them, so had little purpose for our intentions

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tablet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tablet. Store associates were very helpful. I really liked it but I will be returning because it stopped turning on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cool just a little slow running. Good for now the price is fair

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting use t o using it so no good or bad review at this time

    I would recommend this to a friend