Customer Ratings & Reviews
- Model:
- NS-HTSB2123
- SKU:
- 6544290
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the superb sound quality and impressive bass produced by this 2.1-Channel Soundbar, with many praising its ease of setup and user-friendly design. The soundbar's volume is also frequently noted as sufficient for most living spaces. While some users experienced minor connectivity challenges, the overwhelmingly positive feedback points to a satisfying audio experience at a reasonable price.
This summary was generated by AI based on customer reviews.
Faulty/cheap components, setup issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar not expecting anything spectacular, just a basic soundbar to go with our new TV. Bottom line up front, this product is not worth even the sale price. The setup and operation of the soundbar right out of the box was so difficult and glitchy we had to call Geek Squad to come make an attempt at setup (another $100 we could have just used for a better wuality soundbar) hoping we could just get it to work. Jilly from Geek squad (who was fantastic by the way!) struggled for over an hour to get it to work. She was finally able to get it to function, but the subwoofer makes an audible “popping” noise whenever its in use. No amount of adjusting settings could remedy this, she concluded it was just poor wuality equipment. She ended up telling me this soundbar is junk and to return it to Best Buy and purchase something else. DO NOT WASTE YOUR MONEY AND TIME, even at a sale price its not worth rolling the dice that you’ll get anything other than a pile of electronic junk. Very disappointed, now I have to take it back to store to return it. Thankfully the return process seems straight forward.
No, I would not recommend this to a friendSoundbar doesn’t connect to subwoofer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried everything on the manual and even checked YY in hot to hook em up together but they dind work. They’re supposed to autoconnect when plugged for the first time but they dind. So I had to do it manually.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re glad you were able to get everything working manually, though we’re sorry to hear that the initial auto-connect feature didn’t function as expected. Your experience is important, and we appreciate you taking the time to share it—it helps us identify areas where we can improve. We truly appreciate your support.
Keith | Insignia Support
My subwoofer doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my sound bar when i saw that insignia made a new product. I purchased this last week, and the subwoofer doesn't want to connect after the 2nd day. I've been at war with it ever since I've tried reaching out, but no one contacted me
No, I would not recommend this to a friendBrand response from Insignia Support
Posted .Hi there! I’m sorry to hear that your Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer is not working as intended. It’s designed to automatically pair with the subwoofer on initial set up. If this is not the case, there are detailed instructions in the manual to assist you in reestablishing the Bluetooth connection. https://files.bbystatic.com/lOwSXimkcs5YsGygDcCbew%3D%3D/Quick%2BSetup%2BGuide “Manually connecting the subwoofer and soundbar If your subwoofer does not connect automatically to your soundbar, the subwoofer pairing LED slowly blinks turquoise. To manually pair them: 1 Make sure that your soundbar is powered on and positioned next to your subwoofer. 2 Press and hold the (source selector) button on your soundbar for three seconds. The soundbar enters pairing mode and its LED blinks turquoise quickly. 3 Press and hold the PAIRING button on the subwoofer for three seconds. The subwoofer enters pairing mode and its LED blinks turquoise quickly. 4 The soundbar and subwoofer should pair automatically. The soundbar's LED lights solid based on the selected source. The subwoofer's LED lights solid turquoise”
Piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is, by far, the worst sound bar I have ever owned. The light on it is so bright and distracting, and it’s an enigma trying to get it hooked up to the TV. Took the geek squad two visits to my home in order to get it right. Will never buy insignia brand again. Lesson learned - just spend the extra money on a more reputable brand like Samsung or Sonos.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible continues to disconnect volume gets stuck would only be worth the money if it were free..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, KariS, for sharing your experience with the Insignia™ 2.1-Channel Soundbar. We regret that you are facing connectivity and volume issues, and we understand how frustrating that must be. We appreciate your honest feedback and encourage you to reach out to our support team for troubleshooting assistance. Your input is valuable and helps us improve our products. Tine | Insignia Support
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in January for my sister's t. V. In her living room, it worked fine up till 2 nights ago. When she turn the TV on speaker started popping. Scratching sounds no audio coming out of it. Just scratching staticky, subwoofer, started poppin', it's a piece of crap. Not worth what I paid for sure.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you have experienced with the TV's audio. We understand how frustrating it can be when a product does not meet expectations, especially regarding sound quality. Your input is valuable to us as we strive to improve our products and services. We appreciate your honesty and will take your comments into consideration for future improvements.
Keith | Insignia Support
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work took it back to the store and got a refund for another item working better
No, I would not recommend this to a friendWorthless in every way includding customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box, camw without remote, stoped working 15 days later. Best Buy customer service worthless.
No, I would not recommend this to a friendReturned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with wired connections Had to return to best buy for compatability issues
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JosephM, for taking the time to share your experience. We regret to hear the soundbar didn't meet your expectations due to compatibility concerns. We understand how frustrating that must have been, and we appreciate your feedback, it helps us identify where improvements are needed. Tine | Insignia Support
- Cons mentioned:Connectivity
Cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after hour!! No sound and trouble connecting to TV!!
No, I would not recommend this to a friend Lost $75
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions, so that you spend an extra few hundred dollars to get a geek to make it work. When I returned it, I lost $75 that I had to buy unneeded parts with (missed up in-store refund, that I lost).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the inconvenience you experienced with the lack of instructions and the additional costs incurred. Your insights are valuable to us, and we will use them to improve our products and services. Keith | Insignia Support
Cons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a good buy never connected to the tv bluetooth woofer never came on
No, I would not recommend this to a friendInsignitia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought but it doesnt work with my new samsung tv
No, I would not recommend this to a friendNo volume control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume controls on the soundbar itself did not work. Using the volume controls on the soundbar remote was also unsuccessful. I followed the instructions to move sound control to the TV remote unsuccessfully. The volume was too loud and couldn’t be controlled so I returned the soundbar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, DavidG. We're sorry to hear about the issues you encountered with the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. Your feedback is important to us, and we appreciate you taking the time to let us know. If you have any further comments or need assistance, please feel free to reach out. We're here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-1-channel-soundbar-with-wireless-subwoofer-black/6544290.p?skuId=6544290
Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not hooked up my sound bar yet need help do not know how to hook it up
I would recommend this to a friendLags like crazy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags like crazy it has terrible latency. Very obvious lag between video and audio
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We sincerely apologize for the experience you’ve had with audio lag, as we strive to provide our customers with high-quality products that enhance their audio experience.
Latency issues can be frustrating, and we understand how important it is for the audio to sync perfectly with the video. We recommend ensuring that your soundbar is updated to the latest firmware, as updates may improve performance and reduce latency. Additionally, using a direct connection, such as optical or HDMI ARC, instead of Bluetooth can often result in a more stable audio experience.
If you continue to experience issues, please reach out to our customer support team for further assistance. We value your input and are committed to helping you resolve this matter.
Thank you for your understanding.
Spend a little more for a different brand.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning to store. Subwoofer has not sounded correct since new.
No, I would not recommend this to a friendJust crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with most audio from normal things like Netflix
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the audio issues you've encountered with Netflix. Your feedback is important to us, and we understand how frustrating this can be. We appreciate your honesty and will use your insights to improve our products and services. Keith | Insignia Support
Soundbar no good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker quality is no good.soundbar is not working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RubaiyaS,
Thank you for your feedback on the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. We're sorry to hear that you're experiencing issues with the sound quality and functionality. This is certainly not the experience we want for our customers. Please reach out to our customer support team so we can assist you in resolving this issue as quickly as possible. We appreciate your patience and hope to get this sorted out for you soon. Patricia | Insignia Support
Knocking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has knocking in the sound bar. I Will be returning.
No, I would not recommend this to a friend