Customer Ratings & Reviews
- Model:
- NS-MW9SS5
- SKU:
- 6568215
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers love the .9 Cu. Ft. Compact Countertop Microwave for its perfect size, overall performance, and ease of use. Many customers appreciate its heating speed and sleek, modern design, especially considering the price. Some customers have noted that the noise levels may be higher than premium models, and a few have mentioned concerns about the door latch, display, and light.
This summary was generated by AI based on customer reviews.
Trash
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it a few months. It already doesn’t work any longer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Insignia Customer, thank you for taking the time to share your feedback regarding the Insignia – 0.9 Cu. Ft. Compact Countertop Microwave. We are sorry to hear that your microwave has stopped working, and we understand how disappointing it is when an appliance fails unexpectedly. Your experience is important to us, and we appreciate you bringing this to our attention. If you would like further assistance, our support team would be glad to help at 1‑877‑467‑4289 or insigniasupport@bestbuy.com. Andres | Insignia
- Pros mentioned:Overall performance
Xmas gift. Dont know if product is any good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a xmas gift which has not been given yet seeing its December 19th. I even asked for a gift receipt!!! I do not know if the product is any good. However, the checkout process was a nightmare,.
I would recommend this to a friend - Pros mentioned:Ease of use, Size
Insigna Micro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave simple to operate, also the oven is large enough to handle everything I cook in a microwave. Sales person who helped me was very helpful.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're thrilled to hear that you're enjoying your new Insignia .9 Cu. Ft. Compact Countertop Microwave! We're glad you find it easy to operate and appreciate the generous cooking space of the oven. It's also great to know that our sales team was helpful in making your purchasing decision. We strive to provide exceptional customer service, and it's wonderful to hear that we hit the mark in your case. Thank you for choosing Insignia and for sharing your positive experience with us! Jeth | Insignia support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
15 day return policy and rude manager.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t comment on how well the microwave works. I didn’t end up needing the microwave so I attempted to return it. Not aware that Best Buy has a 15 day return policy. I was just over 30 days when I tried to return the microwave. The young man at the counter made me aware of the return policy. I told him that it was still on their website for sale and still on their shelf. The box was unopened. I was told they would be willing to do an in store credit. But I asked to speak to a manager to see if they would be willing to refund me the money, regardless of me being a little over the return policy. the store manager was very rude from the moment he walked up to the counter. I explained to him I wasn’t aware of their 15 day return policy and felt that that was a little short. He came back saying that Best Buy feels that 15 days is plenty of time for you to decide if you like to keep the product. When I said OK, could I please just get the in-store credit the manager went back and said no we won’t give you that either. It was a very disheartening experience. I would’ve returned it within the timeframe if I was aware of their 15 day return policy yes that’s on me. But life gets busy. That manager had made up his mind prior to even coming to the counter to try to help me based on his body language. I was very disappointed in how rude this person was to me. There are other places to find these same products with longer return policies.
I would recommend this to a friendDo NOT buy, DEFECTIVE and LOUD, maybe dangerous.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it ZERO I would. Do NOT BUY! This is the LOUDEST microwave, so loud it’s probably defective and dangerous. I reported it via phone the day received yet they made NO note in my account of my intent to return. Now I cannot print the return label and I am out 90.00 for a DEFECTIVE microwave. No way Best Buy…this is WRONG. You need to HONOR my request to return defective as it was TIMELY. I have been a good customer, I suggest you HONOR your customers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We're very sorry to hear about the issues you've encountered and the inconvenience this has caused. Your feedback is important to us, and we apologize for any oversight regarding your return request. Please reach out to our customer service team directly so we can assist you properly and ensuring your concerns are addressed. We value your loyalty as a customer and want to make this right for you. Ivy | Insignia Support
Not so good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of use. This microwave just has the clock part blinking with unresponsive keypad.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jose, thank you for taking the time to share your feedback. We’re sorry to hear that your Insignia™ .9 Cu. Ft. Compact Countertop Microwave, Model NS‑MW9SS5, became unresponsive after only four months of use. That’s certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com, and we will be happy to assist you.
Rafay | Insignia Products
Unusable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a big disappointment. We set it up, only to find that the glass tray didn’t sit level. It wobbled and there was no way to set it up so that it didn’t. We had to return it.
No, I would not recommend this to a friendDon't like it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one to replace my Insignia microwave oven. My model is no longer available so got this one. The one I had is no longer available. Both are 0.9 cu ft but this one is smaller and uglier. It has a child lock that I cannot disable. I will be returning it as soon I find another microwave oven. They don't make them like they used to. This one costed more too. I prefer the look of the old model better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts. We’re sorry to hear that the new model didn’t meet your expectations in terms of design, size, and features. We understand how frustrating it can be when a trusted product is no longer available and the replacement doesn’t feel like an upgrade. Your feedback is important and will be shared with our team to help improve future designs and functionality.
Keith | Insignia Support
Door latch is NOT ADA accessible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this microwave for my disabled mother who survived a stroke and has weakness in her right side. The left side is strong, but she is unable to even OPEN THE DOOR because of the latch on the door which needs to be engaged by pressing a button/trigger upward while pulling simultaneously. I read the Q&As and apparently, this "feature" cannot be disabled so we will have to return. Very disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this has caused. It's disappointing to hear that the microwave's door latch design is not suitable for your mother's needs. We understand how important it is to have accessible and user-friendly appliances, especially in such circumstances. Your comments are valuable, and we will ensure that they are taken into consideration. Keith | Insignia Support
Stopped heating after 9 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought was fine at first but in the end, this microwave only lasted 9 months before it suddenly stopped heating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Steven, thank you for sharing your feedback. We’re sorry to hear that your microwave stopped heating after only nine months of use that’s certainly not the experience we want for our customers. Your feedback is important and helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com and we will be happy to assist you.
Rafay | Insignia Products
Buy if you have money to waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time . Some things are on sale for a reason. You’ll be heating your food up like 5x
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with your Insignia .9 Cu. Ft. Microwave. We’re sorry to hear it hasn’t been heating your food well and that it’s been disappointing for you. We understand how frustrating that can be, and our support team at 877‑467‑4289 can help troubleshoot the heating issue and guide you on the next steps. We appreciate you taking the time to let us know.
Darshan | Insignia
Would not recommend buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working a week after purchase. I would have returned it, but I threw the box it came in away. I had to buy another brand name microwave to replace it.
No, I would not recommend this to a frienddon't buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was fine for three weeks, then got really noisy.xxxxxxxxxx
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Jacqui, thank you for sharing your feedback. We’re sorry to hear that your Insignia .9 Cu. Ft. Compact Countertop Microwave became noisy after only a few weeks of use. We understand how frustrating it can be when a product’s performance changes unexpectedly, and we appreciate you taking the time to let us know about your experience.
If you need further assistance or support with your purchase, please feel free to contact us at 1‑877‑467‑4289.
Andres | Insignia Products
Not happy with product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in October and starting in January microwave would turn off by itself, start beeping for no reason and just stop working. Then, it would start working agin for a few days and then again stop working, start beeping and then after a few minutes start working again. I am very disappointed in this product and would like a response as to what to do.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Tedlouis. We understand your frustration with the intermittent operation of the Insignia™ - .9 Cu. Ft. Compact Countertop Microwave.
We apologize for any inconvenience this may have caused.
For assistance with this issue, please contact our Insignia customer support team (877-467-4289) for further support. We'll do our best to help resolve this issue. - Mae | Insignia Support
Terrible Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even six months in and this thing is already dead.
No, I would not recommend this to a friendMalfunctioning after a few months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a few months of use and there is a short or something wrong with it. One example is it will just start microwaving as soon as you plug it in.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We sincerely apologize for the issues you are facing with your microwave. We understand how concerning it is to have a device malfunction after only a few months of use. Your feedback is valuable to us, and we will use it to improve our products and services. Keith | Insignia Support
poor service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this a 1 star review for now. Not because the item is bad but because Best Buy delivery saw fit to dump it in my front yard rather bring it to either door of my house. To lazy to walk up a stoop. Who does this crap. I wont be buying from here again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with the delivery of your Insignia™ Microwave. We sincerely apologize for the inconvenience and frustration caused by the delivery service.
While we strive to provide high-quality products, we understand that the delivery experience is equally important. We are disappointed to hear that the delivery team did not meet your expectations and did not bring the microwave to your door as it should have been.
Please know that we take your feedback seriously and will relay your concerns to the appropriate parties at Best Buy to ensure that this issue is addressed. Your experience is not reflective of the standards we aim for, and we appreciate you bringing this to our attention.
If there’s anything we can do to assist you further, or if you would like to discuss this matter in more detail, please don't hesitate to reach out to our customer service team. We value your business and hope to regain your trust in the future.
Thank you for choosing Insignia.
Buy once cry once
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pooed the bed 3 months later. Worked great at first but blew the breaker and died.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JayW, for sharing your experience with the Compact Countertop Microwave. We're sorry to hear it stopped working after a few months, and we appreciate you bringing this to our attention, it helps us reevaluate quality and reliability. Tine | Insignia Support
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes nose when in use sometimes but for the price I guess I can't complain
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, MichaelR. We appreciate your feedback and understand that product performance is important. Our team works to provide reliable and affordable appliances, and we value your insights as we continue to improve. If there's anything we can do to assist you, please don't hesitate to reach out. Tine | Insignia Support
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped heating after 90 days. the prompt kept coming up hot
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding your heating unit. We sincerely apologize for the inconvenience you experienced after just 90 days of use, and we understand how frustrating it can be when equipment malfunctions. The "hot" prompt indicates a potential overheating issue, which is important for safety. We recommend referring to the user manual for troubleshooting steps, or reaching out to our customer service team for assistance. Your satisfaction is our top priority, and we appreciate the opportunity to resolve this matter for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215