Customer Ratings & Reviews
- Model:
- NS-MW9SS5
- SKU:
- 6568215
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers love the .9 Cu. Ft. Compact Countertop Microwave for its perfect size, overall performance, and ease of use. Many customers appreciate its heating speed and sleek, modern design, especially considering the price. Some customers have noted that the noise levels may be higher than premium models, and a few have mentioned concerns about the door latch, display, and light.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective and was returned to the store. Try to check out your product.
No, I would not recommend this to a friendInsignia Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the appliance hears well, it does produce a spark, at times, when using certain functions on the product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Monica, thank you for sharing your experience with the Insignia 0.9 Cu. Ft. Compact Countertop Microwave. I’m really sorry to hear that although the appliance heats well, it occasionally produces sparks when using certain functions. Experiencing something like that can be concerning. We’d like to help make this right, please reach out to our team at 877‑467‑4289 or insigniasupport@bestbuy.com so they can assist you with troubleshooting. We truly appreciate you taking the time to let us know about this. Sudeep | Insignia
Insignia .9 cu ft microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is smaller than my old .8 cu ft microwave! It has a 10 inch turntable, my old microwave had a 12 inch turntable!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Insignia Customer, thank you for taking the time to share your feedback. We’re sorry to hear that the Insignia™ .9 Cu. Ft. Compact Countertop Microwave, Model NS‑MW9SS5, felt smaller than expected and that the turntable size didn’t meet your needs. That’s certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience.
Rafay | Insignia Products
One bad cookie.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was a poor thing for a microwave. At first, it will not stop staying on once. We got it to stop and we had to really play with it to stop. It wouldn't heat up so you either. Would it? Heat up or wouldn't turn off. But good thing we had Geek Squad protection, so they took it back right away.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We sincerely apologize for the issues you experienced with the unit, including the malfunctioning timer and heating problems.
At Insignia, we strive to ensure that our products meet high standards of quality and performance, and it is clear that we fell short in this instance. Your experience is important to us, and we will use your feedback to investigate this matter further and improve our products.
We are glad to hear that you were able to utilize Geek Squad protection for a swift resolution. If you have any additional feedback or if there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team.
Thank you for your understanding, and we hope to earn your trust in the future.
Cheap product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item cheaply made. The door handle will not last very long before the springs are broken. Save your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, Cheapo. We understand the importance of durability in everyday appliances, and we regret that the quality of the door handle did not meet your expectations. Your insights help us improve, and we appreciate you taking the time to let us know. If there’s anything else we can do to assist, we are here to help. Tine | Insignia Support
Kinda weak.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to run it for 3 minutes to get water hot enough for tea.
No, I would not recommend this to a friendBad purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud the way the microwave is made very easy to pull the handle off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We sincerely apologize for the issues you've experienced with the noise level and the handle design.
Your concerns are important to us, and we understand how frustrating it can be to deal with a product that doesn't meet your expectations. We strive to provide high-quality appliances, and your input helps us improve.
If you haven't already, please consider reaching out to our customer support team for assistance. We would be happy to help troubleshoot the noise issue and address any concerns you have about the handle. Your satisfaction is our priority, and we want to ensure you have a positive experience with our products.
Thank you again for your feedback, and we hope to resolve this matter to your satisfaction.
took it back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The button on the handle was very hard to open the door. My popcorn burned on popcprn cycle. Do not rcamend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback about the Insignia™ .9 Cu. Ft. Compact Countertop Microwave. We appreciate your insights regarding the handle button and the popcorn cycle. Your comments are valuable in helping us understand customer experiences and improve our products. We're committed to delivering quality and ensuring satisfaction, so thank you for sharing your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
- Cons mentioned:Display
Very Basic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A decent enough micro at the price. Its main flaw is that the display is not illuminated and very difficult to see. It also takes too many steps to just re-hat a cup of coffee. Otherwise it's still working after nearly a month
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest review of our Insignia compact microwave. I'm glad to hear that it's been working well for you so far, despite some limitations. We appreciate your feedback about the display being difficult to see, as we understand the importance of clear visibility. We'll take this into consideration as we continue to improve our products. Additionally, we'll pass on your suggestion about streamlining the reheating process, such as reheating a cup of coffee, to make it more user-friendly. Thank you for choosing Insignia and we're glad you've found a decent microwave at an affordable price. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
Died After 1 Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died after exactly one year after purchase, just out of the one year warranty period. Digital key paid stopped working. I will never again by anything made by Insignia.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the disappointment and frustration caused by the premature failure of your Insignia .9 Cu. Ft. Compact Countertop Microwave. I understand that the digital key stopped working, and unfortunately, it's outside of the warranty period. I appreciate your feedback and want to assure you that we take it seriously. We will pass on your comments to our product development team to help improve our future products and prevent similar issues from occurring. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215