Customer Ratings & Reviews

Bought this case to accompany my new x4 camera, use it for ski, bike, foil, etc.. Spent a week down in FL keys, attempted to assemble this item morning of our scuba day, was extremely surprised to find out it had defective hardware included, and was unable to use. The specific issue was the mounting thumb screw and cap nut that affix the mounting adapter to the case itself. Wouldn't thread, I inspected it closer and found the threads were perfectly fine on the screw, and if threading directly onto the nut it was smooth and threaded fully. Established that the distance to start threads just a bit too short for the application, I could get it started on just the adapter piece, but it clearly pinched the fingers, and there was absolutely no way to start it once the case fingers were already inserted. Contacted insta360, provided video and photos, to which they replied with something along the lines of looks fine, tried to explain to me how to thread machine hardware. . The video I sent was very detailed, even showing how loosening the threads with just the adapter caused a visual snap of the plastic fingers once unthreaded . . I was disappointed about the whole experience, I'm sure they just ordered these from a vendor, and sending me correct screw in slightly longer length might've solved the problem, but since all I got is mansplained. . I just promptly returned the case to best buy, stating it was defective. I guess I'll buy again next season before scuba trip.. hopefully this gets sorted out.

The worst Best Buy experience gets lumped into my experience with this dive case. I received a fraudulent case. The logo on the case is incorrect (it’s supposed to have the insta360 logo) and the buttons are incorrect which resulted in issues using the buttons while diving and rusting after the first use. I called Best Buy the moment I got back from my dive holiday to report this. I was disconnected from the first rep I spoke to. The second rep was combative; felt he needed to take the time to explain to me that I did not in fact receive a fraudulent product and didn’t offer the options the first gave. The manager I spoke to when I asked for escalation called me a liar — telling I didn’t speak to a rep prior the the phone call. Between my experience with ordering an insta360 product and receiving some generic noninsta 360 version of it, which in effect puts my 500 dollar camera investment at risk, and my experience with the reps, I’m absolutely disappointed.

I would not buy anything from Insta360 ever again. I bought  the X4 camera and a bunch of accessories. Some items were purchased on Amazon and Best Buy and I bought some directly from Insta360 website. I assume they have the same return policy as Amazon and Best Buy but it is only 14 days and after three weeks. I decided one out of the many accessories I purchased was not good and tried to return it and they denied the return. Now everything is going back that I purchased from Best Buy and from Amazon and I’ll take the loss on the stuff I purchased directly. Everybody has extended returns for the holidays, except Insta360.  Garbage company!! Stay away. 

I'm on my third Insta360 X4 Invisible Dive Case, and it's been nothing but a frustrating, expensive mistake. This case is absurdly sensitive, one minor scratch, and your footage is ruined because it shows up in every single video. For something meant for an action camera, it's unbelievably fragile. As a freediver, I regret ever buying an Insta360 because, without a reliable dive case, the camera is useless to me. To make matters worse, when one of my cases started leaking, customer service told me to return my camera instead of addressing the faulty case, completely nonsensical. I've now lost two cases to scratches and one to flooding, and after dealing with their poor support, I've had enough. Save yourself the frustration, do not buy an Insta360. Go with DJI or the tried-and-true GoPro instead