Customer Ratings & Reviews
- Model:
- 99380-001
- |
- SKU:
- 6525058
Customer reviews
Rating 4.3 out of 5 stars with 49 reviews
(49 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the Halo Smart Lock's easy installation process, praising its simplicity and user-friendly app. They appreciate the convenience of key access and the reliability of the keypad, which provides an additional layer of security. However, some users have expressed concerns about the battery life, which requires frequent replacements.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Rated 2 out of 5 stars
Wasted Batteries
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Killed 3 sets of 4 batteries within 60 days. I followed the instructions on what to do if it was wasting batteries, and it did not solve the problem. Fortunately my membership allowed me to return it after giving it a long enough chance before I figured out it was not worth it. The motor that closes the bolt was also much louder than my Utec. Too bad Best Buy doesn't carry that brand.
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello EDZ99,
The batteries can drain quicker than expected due to your lock's installation, router type, and distance from the lock. Use only name-brand alkaline batteries and please do not use lithium and rechargeable batteries. Check that the door is properly aligned and the cable is routed and stored correctly. Resistance to both locking and unlocking because of door misalignment will reduce both motor and battery life. Make sure that the lock has a strong Wi-Fi connection with the router. Call our Support Team at 1-800-327-5625 for additional help if needed.
Thank you,
Kwikset
Rated 2 out of 5 stars
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a good but didn’t really work and had to return
This review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Key Access - Venetian Bronze
I would recommend this to a friendBrand response from Kwikset
Posted .Hello AayanB,
We are here to help and wish we heard from you before you returned the Halo lock. Please know that our Support Team is happy to assist you with installation and troubleshooting support. Should you ever need assistance in the future with any Kwikset product, please contact us here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Rated 2 out of 5 stars
Wifi password change is frustrating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're someone like me who prefers to change the home wifi password often for security reasons, this is not the lock for me or you. Good grief... getting this lock back onto the wifi is ridiculous. You must go thru the setup process, bluetooth pairing and wifi setup every time.
This review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Key Access - Venetian Bronze
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello BoDo14,
We're here to help! For your security, the Halo lock must be reset and repaired with your new
Wi-Fi password. If there's any further assistance we can provide, we are happy to help. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset