Memorial Day SaleEnds 5/26. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $699.99
The comparable value price is $799.99

Customer reviews

Rating 4.4 out of 5 stars with 280 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional sound quality, especially when paired with LG TVs, and the immersive experience provided by Dolby Atmos and IMAX Enhanced technologies. The sleek design and easy setup process are also highly praised. However, some customers express concerns about the bass performance, volume control, and price of the product. Additionally, a few users mention the lack of rear speakers and the large size of the subwoofer as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-3 of 3 reviews
  • Cons mentioned:
    Missing parts

    Rated 3 out of 5 stars

    Be careful with Open Box.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an Open Box Excellent condition. Was missing screws and the power cord for the subwoofer. I had to spend $20 to correct this.

    I would recommend this to a friend
  • Cons mentioned:
    Missing parts

    Rated 1 out of 5 stars

    Step up and Do the Right Thing Best Buy!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box item listed in Excellent condition. Missing necessary items for assembly and missing some cables. The description indicated “all items are included, may have minor cosmetic issues.” Contacted Best Buy to get missing items and was told I was on my own.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for reaching us. I'm truly sorry to hear about the missing items in your open-box purchase of the LG product. We understand the frustration that comes with receiving a product that does not meet your expectations, especially when the description promised otherwise. Please accept our sincere apologies for any inconvenience this has caused. Please provide us with more details so we can assist you in resolving this issue and ensuring you have all the necessary items for assembly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Cons mentioned:
    Missing parts

    Rated 1 out of 5 stars

    Dont buy open box.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most parts missing. Open box deal was not a deal at all.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for taking the time to review the LG Soundbar (SC9S) model. We appreciate your feedback and apologize for any inconvenience you have experienced with your open box purchase.

      We understand that some parts were missing from the package, and we apologize for the oversight. Open box items should be thoroughly inspected to ensure all components are included. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you with, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and our dedicated team will be more than happy to assist you further with resolving these issues. ^Juvy LG