Customer Ratings & Reviews
- Model:
- SC9S
- |
- SKU:
- 6537780
Customer reviews
Rating 4.4 out of 5 stars with 280 reviews
(280 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, especially when paired with LG TVs, and the immersive experience provided by Dolby Atmos and IMAX Enhanced technologies. The sleek design and easy setup process are also highly praised. However, some customers express concerns about the bass performance, volume control, and price of the product. Additionally, a few users mention the lack of rear speakers and the large size of the subwoofer as drawbacks.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Easy setupCons mentioned:Volume control
Rated 3 out of 5 stars
OK....but I expect better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but I'd expect a little more for the price. I bought two of these mid November so they were on a pretty good sale, but I still expect more. They include 2 different types of mounts for LG TV's, which I'd assume is included in the price as well. Pros: Easy to install, gets loud, easy to use Cons: I'm not ware of how they can be paired for multi-room connection. Sound controls seem off, so regularly increasing and decreasing the volume at different times in a show or movie. Lots of presses of the button to increase and decrease volume. One of the units would drop bluetooth connection every 15 minutes. Best Buy would not ship me a replacement without first returning the defective unit.......so when I returned it, I tried a different brand and it was overall better (Sono Beam Gen 2) and much smaller. If you are using an LG OLED TV, this may be perfect for you. If not, I'd suggest looking elsewhere for more bang for your buck.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume control
Rated 5 out of 5 stars
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound I can’t even use it to its max potential because of how loud it is I would get nose complaints
I would recommend this to a friend - Cons mentioned:Volume control
Rated 1 out of 5 stars
Excited at purchase, disappointed and returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get this upgrade to the existing LG soundbar that had served us well with our Sony 85" TV. This new model supposedly had a 3rd upfiring speaker and much enhanced surround. I had everything set up by GeekSquad, and basically all they did was connect it to the TV to see that it had sound. Not exactly what I expected as I thought they would go through the options and help optimize it. They didn't but it does have an app which I used to have it self-optimize. The trouble began though when the new LG C3 and the LG soundbar decided to connect and went to something called LG Orchestra. This is the default "optimized" setting for the pair, and frankly, it sounds like you just put your sound system in a large garbage can. Highs are overly high and tinny, lows are not great. I tried every possible setting (there are many presets) as well as customizing, and for example, "voice enhanced" enhanced the background and made the voices even less intelligible. I tried Amos and IMAX content and although you would get thunderous low end, the mid range was non existent and the volume change within a scene from low end to mid/high was wild. I ended up putting the old sound bar back in place, which doesn't have the LG orchestra setting, and it sounded 100x better. I think this is an LG software problem. So if you do get one, don't let it go to the LG Orchestra link. Call it a 3rd party device and it is passable.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience, and we apologize for any frustration this may have caused. We are sorry to hear about the issues you have experienced with the sound quality of your upgraded LG soundbar. Your satisfaction is important to us, and we apologize for any inconvenience caused by the default LG Orchestra setting. We appreciate your feedback and will take it into consideration as we strive to improve our products and services. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Cons mentioned:Volume control
Rated 2 out of 5 stars
Sound bar isn't as good as expected.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar doesn't appear to help make the dialog easier to understand as advertised. The subwoofer sound is acceptable. Overall, the volume with the subwoofer has to be turned down because it's too loud when attempting to make the dialog loud enough to get the full affect.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BarbaraL. Thank you for taking the time to share your feedback regarding the LG Soundbar (SC9S) model. We apologize for any disappointment or inconvenience you have experienced with its performance.
We understand how important it is for a soundbar to enhance the audio experience, especially when it comes to dialog clarity. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy