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Customer Ratings & Reviews

$572.99
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Comp. Value: $799.99

Customer reviews

Rating 4.4 out of 5 stars with 403 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers commend the 3.1.3 Channel SC9S Soundbar for its impressive sound quality and balanced bass. Users also appreciate the easy setup and overall ease of use, including mounting options. However, some customers have reported compatibility issues and a desire for more connectivity options, such as adding rear speakers. The soundbar's design has also been positively noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 25 reviews
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    OK....but I expect better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but I'd expect a little more for the price. I bought two of these mid November so they were on a pretty good sale, but I still expect more. They include 2 different types of mounts for LG TV's, which I'd assume is included in the price as well. Pros: Easy to install, gets loud, easy to use Cons: I'm not ware of how they can be paired for multi-room connection. Sound controls seem off, so regularly increasing and decreasing the volume at different times in a show or movie. Lots of presses of the button to increase and decrease volume. One of the units would drop bluetooth connection every 15 minutes. Best Buy would not ship me a replacement without first returning the defective unit.......so when I returned it, I tried a different brand and it was overall better (Sono Beam Gen 2) and much smaller. If you are using an LG OLED TV, this may be perfect for you. If not, I'd suggest looking elsewhere for more bang for your buck.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with the LG 3.1.3 Channel SC9S Soundbar. We understand your inquiry regarding the features and performance, specifically your expectations on multi-room pairing and volume control, as well as the connectivity issue you experienced with one unit. We want to assure you that this soundbar is designed to deliver a premium audio experience. For further assistance on pairing units or to troubleshoot the volume and Bluetooth connection concerns, please send us a private message on Social Media @LGUSSupport.
      https://www.bestbuy.com/product/lg-3-1-3-channel-sc9s-soundbar-with-wireless-subwoofer-dolby-atmos-wow-orchestra-black/JJ8VPZR245
      We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought open box In terms of wear, it was like new. Had no issues setting it up but have 2 very big inconvininences. 1) HDMI eARC from soundbar to TV on my product just doesn't seem to work. Tried a bunch of cables but it wont provide sound. this forced me to get the LG Wowcast to be able to still get eARC 2) Now that I have the LG Wowcast, when I Use it with the rear speakers, there is constant cracking/popping that makes it hard to enjoy media, I've just ended up turning off rear speakers when using the HDMI.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Mediocre at best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an OK soundbar. I got it for a good price, and was still let down from the performance. There's certainly worse, but I was not impressed for what it costs. I feel that for the same price, you can go with a Samsung one and enjoy the sound significantly more. If you're buying this for your LG OLED like I did (65" C3) The WOW Orchestra was not worth it at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Mixed reactions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar and sub is decent at a discounted price. The fact that you can’t add rear speakers, because they no longer sell than and they are unavailable is diabolical on account of lg. Do not recommend on this account.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there! Thank you for sharing your experience with us. We understand your inquiry regarding the rear speaker compatibility for your LG 3.1.3 Channel SC9S Soundbar with Wireless Subwoofer. Your feedback is important as we strive to provide the best home theater solutions for our customers.
      https://www.bestbuy.com/product/lg-3-1-3-channel-sc9s-soundbar-with-wireless-subwoofer-dolby-atmos-wow-orchestra-black/JJ8VPZR245
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo LG

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    3 channel LG soundbar and sub decent system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent system good sound but just not enough bass and immersive experience for our family. We also tried to find LG rear speakers to connect to it and even thru lg they discontinued the only set they had. Ended up returning system for bigger upgrade. Overall it’s not the worst system and for some people may be just fine but for the quality we wanted we found it not to meet our needs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good for the (discounted) price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bundled w/LG C3 OLED TV, so price was about $250. Bluetooth sub connects slowly and inconsistently. Sound overall is okay, but not close to even a lowend home theater. If you catch it on sale for $400 or less, it'll be money well spent. Not worth original $800 price. Tbh, mids and highs of TV speakers sound comparable, but subwoofer makes the soundbar better. Would like an onscreen interface for soundbar configuration since both are LG.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Lg soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, but the bass in movies is not that great. Wish it was louder like a movie theater.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the bass performance of your LG - 3.1.3 Channel SC9S Soundbar with Wireless Subwoofer, Dolby Atmos, WOW Orchestra.
      https://www.bestbuy.com/product/lg-3-1-3-channel-sc9s-soundbar-with-wireless-subwoofer-dolby-atmos-wow-orchestra-black/JJ8VPZR245
      To enhance the low-end sound, we recommend adjusting the "Woofer Level" within the sound settings or using the LG Sound Bar app to select the "Bass Blast" sound effect. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just okay, perhaps better if you didn’t stream from Apple TV. Sound is great with movies, but when you stream at times, voices don’t come through. Music is playing and sound effects but no voice. Have to turn the sound bar off and on. Seems to occur every other day and on various streaming services and iTunes. I read online this is an issue with others as well. Once you turn it back on, sound returns.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi Shawn,
      Thank you for providing feedback on the SC9S soundbar. We appreciate your input and apologize for the inconvenience you've experienced with the sound while streaming from Apple TV and other services.

      To address the issue you've described, where voices do not come through while streaming but are resolved when you turn the soundbar off and on, we recommend taking the following steps:

      Firmware Updates: Ensure that your soundbar's firmware is up-to-date. Manufacturers often release firmware updates to address compatibility issues and improve performance. Check LG's official website or contact customer support for instructions on how to update the firmware.

      HDMI Cables: Check the quality and connection of your HDMI cables. Poor-quality or damaged cables can lead to audio issues. Try using different HDMI cables to see if the problem persists.

      If the problem continues after trying these steps, please don't hesitate to reach out to us. Send us a private message on Facebook or Twitter using the handle @LGUSSupport, and provide us with your contact information. Our dedicated team will be more than happy to assist you further and find a resolution. We appreciate your patience and value your satisfaction with our products. ^Jolly LG

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Music yes. Voice maybe.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is powerful. Music is fantastic but the voice reproduction leaves much to be desired. If there is any background music being played while there is dialogue taking place, the music overpowers the voices making the dialogue impossible (not nearly impossible but impossible) to hear. If there is no background music or noise the dialogue can be heard fairly well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Buyer beware can no longer add rear speakers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this thinking I could add rear speakers if I decided too. But the rear speakers the owners manual says to use are no longer made. No other rear speakers will work with this unit.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the rear speaker compatibility for your LG - 3.1.3 Channel SC9S Soundbar with Wireless Subwoofer, Dolby Atmos, WOW Orchestra - Black. Your feedback is important, and we'd like to assist you further. To ensure you have the most current information on compatible accessories, we recommend checking the LG accessory store or our official support page.
      https://www.bestbuy.com/product/lg-3-1-3-channel-sc9s-soundbar-with-wireless-subwoofer-dolby-atmos-wow-orchestra-black/JJ8VPZR245
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    It's a sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing super special about this system. Its a typical soundbar. Nice that it has an app, but the app does not allow to tweak to your liking. Only has presets

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, I appreciate your feedback on your LG soundbar. I understand that you may have been looking for more customization options within the app to tweak the sound to your liking. Your opinion is important to us and we will take this into consideration for future product improvements. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Needs more balanced bass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean and clear sounding soundbar but subwoofer not very impressive. For the price I personally would search for different models to compare before settling.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Intermittent cutting out of audio on streaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound keeps disappearing on several streaming channels. Oddly, Hulu works but not Disney + or Netflix or Prime. Takes a minute for it to pop on with Apple Plus. Using with a new Apple TV box. Cable TV thru the sound bar works fine. Really annoying. Turning the soundbar on and off sometimes brings the sound back but not always. It’s not easy to figure out if it needs a firmware update and how. Annoying problem for such an expensive sound bar.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Upsold

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They upsold us! We got a QNED mini and this soundbar, which works okay, but it's really for the LG OLED evo C series.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, KhyreeN. Thank you for sharing your experience with the LG - 3.1.3 Channel SC9S Soundbar with Wireless Subwoofer. We understand your inquiry regarding the compatibility of this soundbar with your QNED MiniLED TV. We are pleased to hear that the system is working well for you. While this model includes a specialized bracket for the C Series OLED, it is designed to provide an enhanced audio experience with WOW Orchestra across our premium TV lineup. We would like to provide more information on how to optimize the integration with your specific TV model.
      https://www.bestbuy.com/product/lg-3-1-3-channel-sc9s-soundbar-with-wireless-subwoofer-dolby-atmos-wow-orchestra-black/JJ8VPZR245
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    Be careful with Open Box.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an Open Box Excellent condition. Was missing screws and the power cord for the subwoofer. I had to spend $20 to correct this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh ...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected better for the relatively high price. Subwoofer performance is anemic, especially at low volume levels.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    LG Soundbar.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I think the wow orchestra Q symphony anything where you are using ur tv speakers with a sound bar is a gimmick. This is my own opinion. I just felt it didn’t work all that well. Personally you need to bypass the tv speakers all together. And just stick with a good sound bar.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    problems with sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there seems to be a problem. once in a while the sound bar turns off when changing tv stations or going between dvd player and tv. and it is impossible to turn it back on. Have to turn the tv off andwait a couple of hours

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, JohnZ. Thanks for reaching out. Hopefully you were able to get your soundbar fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly LG

  • Rated 3 out of 5 stars

    Sound bar intermittently working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar stops working some times for no reason. You have restart the TV or sound bar to get it back on. Had the Geek squad come out twice they check it out and couldn't find anything wrong. running out of warranty not sure what to do.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lg c3 sound bar system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a okay sound bar system for the money. The only reason I am giving it three stars is because of the sound quality. It doesn’t sound like I believe it should. I am upgrading to the lg 9.2 sound bar system

    No, I would not recommend this to a friend