Customer Ratings & Reviews
- Model:
- CBIH3013BE
- SKU:
- 6574919
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 30" Built-in Electric Induction Smart Cooktop as easy to use, with several comments on its clean look. Customers also appreciate the quality of the product, describing it as excellent and well-designed.
This summary was generated by AI based on customer reviews.
Not functionning as labelled (2/4 burners broken)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this cooktop open box with condition "Good". On Best Buy website, "Good" condition means fully functional, may have scratches/dents, no package and missing non-essential parts. I trusted Best Buy and thought they would inspect the open box products before putting them on sale. But I paid $200 to an electrician for the installation and only found that 2 out of the 4 burners are not working! If an open box product is not ganranteed and pre-inspected to be working, Best Buy should put "purchase at your own risk" on open box products. I contacted customer service but they were not able to refund the installation fee. My only option is to return the product. I am very disappointed with this experience. I bought the open box product because I trusted Best Buy. Now I wasted both time and money. Very disappointing. Would definitely not recommend buying open box products from Best Buy!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tia. Thank you for sharing your experience regarding the LG Induction Cooktop (CBIH3013BE) model. We understand your concern about the challenges you faced with your open-box purchase and the non-functional burners. We strive to provide reliable, high-quality products and exceptional customer service to ensure our customers are well informed and supported throughout their purchase journey.
We recommend working closely with Best Buy customer service at 888-237-8289 to address the product's condition. If you require further assistance from LG, please don't hesitate to reach out to our team on social media @LGUSSupport. We’re here to help in any way possible.
Thank you for bringing this to our attention, and we appreciate your feedback. ^Juvy
Terrible Return Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine but my return experience is terrible. The customer rep didn't return me $150 because it was attached as a gift card to the product though not used at all.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Ben. Thank you for sharing your experience with us. We understand your situation, and about your return experience that didn’t go as expected. We want to ensure that you have a positive experience with both the product and service, so we recommend reaching out directly to Best Buy for assistance with the return and refund process. Their support team will be able to address the issue regarding the gift card and ensure everything is resolved. You can contact them here: Best Buy Support & Customer Service - https://www.bestbuy.com/support
If you need any further assistance or have any questions about the cooktop itself, feel free to send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further and explore potential solutions. We appreciate your patience during this time and will work to resolve this for you as quickly as possible.
—Renzo
Terrible installation service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my LG 30 inch stove top was installed. The installers informed me that all 30 inch models are a problem. If we want them to fix it it will cost another $200. Best Buy does not cover proper installation. Beware!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, VincentD. Thank you for sharing your experience with us. We understand your inquiry regarding the installation service. We recommend contacting BestBuy's customer service directly to address the issue, as installation services and costs are handled by them. They should be able to assist in resolving the situation with the installers and provide the necessary support.
https://www.bestbuy.com/site/lg-30-built-in-electric-induction-smart-cooktop-with-4-elements-and-ultraheat-4-3kw-power-element-black-ceramic/6574919.p?skuId=6574919
If you need any further assistance related to your LG CBIH3013BE Induction Cooktop or have any other questions, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help with any inquiries you may have.
We appreciate your patience and look forward to assisting you further.
—Renzo