Customer Ratings & Reviews

Bought this TV, matching sound bar, speakers, LG washer, and dryer. Spent $6k. Paid for full warranty on everything, install, the whole nine. Well, after 2 visits to get the TV leveled and the soundbar/speakers working correctly, we were finally set up. After about 6 weeks, TV got a red horizontal line through it, then a vertical white line and would immediately shut off, see photo. Turned TV off, and lines stayed. Unplugged and plugged back in, called tech support. They said that since the TV was only a month old, the warranty had to go through LG, even though I have a total BestBuy membership because they now have an agreement with manufactures that BestBuy warranty does not kick in until after the manufacturer warranty expires. LG said that since it was purchased through a 3rd party vendor and not direct through LG, it had to go through BestBuy. BestBuy said they would send out GeekSquad to diagnose the issue if I wanted, but there would be a charge since it was still under the factory warranty. After going back and forth between both parties, LG escalated the situation. LG agreed to send out a 3rd party repair company to diagnose the issue for no charge, but would not do it with the TV mounted on the wall, and they do not mount or dismount. Called BestBuy and was told there was a $175 charge to dismount the TV (even though I already paid $250 for them to mount it in the first place and bought the warranty), so LG could send out the third party to diagnose it. A week later, BestBuy comes and dismount's the TV. The next day, the 3rd party shows up and says the screen needed to be replaced, and it would be covered at no charge, but the screen would have to be ordered. He then said the screen would take a couple days, then he would have to come back down, pick up the TV, take it back to his shop to repair it, then bring it home, which should take about a week or 2. I didn't really have a choice at this point, so I told them to go ahead. LG contacted me on thursday to tell me the screen is on back order until sometime in the beginning of September. I reached back out to the account specialist handling my claim at LG and said this is unacceptable for many reasons. I told them my concern was that the TV was just sitting on my couch in the living room because I literally have no were else to put a 77" TV without it getting damaged, and they said if any damage occurs, then the repair would no longer fall under warranty. So, I spent all this money to watch the TV for a little more than a month, and then have it sit on my couch for almost 2 months hoping my kids or dogs don't get ahold of it.. LG reached out to me today and has agreed to replace and / or upgrade the TV free of charge for the inconvenience. Contacted BestBuy to get the serial # switched over for the BestBuy Total coverage, and BestBuy says it is against their policy to warranty the new TV because it was not technically purchased through Best Buy. I told them it was a direct replacement from the manufacturer, which BestBuy initially said was fine. Now they are saying that since it came directly from the manufacturer, and not from one of their stores, it will not be covered. The only way they will agree to cover it is if i wait another month for the screen to be replaced on the original TV. So, spent $6k on LG appliances/entertainment products, warranties, and install from Best Buy, just so we could enjoy the TV for a little more than a month, and then let it sit on the couch for months waiting for it to be repaired. We've always purchased our appliances and entertainment products from Best Buy and have for over a decade. Always purchased the warranties and have rarely had issues, but if we did, it was a simple phone call or visit to the store, and it was resolved fairly quickly, which is why we were always loyal and repeat customers. Apparently, their policies have changed to the point of, once they have your money, they can care less. This will be the last thing I ever purchase from Best Buy. Just wanted to share my experience and final transaction I will ever have with Best Buy in case it helps anyone.

WARNING: avoid buying OLED from BEST BUY. Go with other big online stores as they have better return policies. I bought mine for the holidays thinking they would cover me. However I opened it up on Jan 14 th as I was out of town for work until then and it had a ton of DEAD PIXELS. Brand new expensive TV and it’s broken. I tried to call on the 14th and customer service left me on hold. Today I called and these because I was ONE day outside of return window there Nothing they could do to help. Fingers crossed LG will save me where Best Buy failed. SAVE yourself the headache and just get LG or Samsung from other stores with full length returns and windows!

Bought this tv in December of 2023, it’s now October 2024 and there are very thin black horizontal lines across the entire screen of the tv. So very disappointed with this tv. It was a beautiful picture until now. Thankfully it’s still under manufacture warranty but disappointed it only lasted 10 months

some issues with this old model. my first one got broke after few weeks, didn't power on with flashing whitw light. Replaced one has annoying multi color line popping every now and then which requires pixel clean up.

On my 4th exchange smh horrible uniformity, banding!! I guess lg thinks people arent gonna notice? How do they let this pass the quality control line?!!

The picture is downright gorgeous, and the low quality content upscaling is really impressive. The audio is decent for a tv, and build wuality is solid. The interface, web OS, the remote, and the user agreements nececasry to use any of the feature or absolutely terrible. If I handn’t gotten the tv for $800 off on black friday I’d return it over this. It sucks because its the first thing you see when you turn the TV on and is immediatly irritating. The home screen is busy and you cant remove their bloatware, the pointer is obnoxious on pops up on its own, and they made the “ok/play/pause” button a scroll wheel (which when scrolled accidentally pops up the pointer again). You need to agree to a ridiculous amount of private information sharing with 3rd party vendors to use most of the “smart” features including voice search, and the tv constantly forces updates. The picture is truly great, but plan on using this with an apple tv/firestick/game console and anything but the remote it came with. Trully a dissapointment for what could have been a phenominal tv.

Avoid LG OLEDs, go with SAMSUNG S90 series instead. Purchased LG CX 65 OLED in Oct 2020, it was an amazing TV and looked great; It had all the features needed for future proofing. My panel died after four years with about 700 hours on the TV or less. Unfortunately, it went out just outside extended warranty. Had a professional television repair service evaluate the TV and it was a defective panel; they had said that LG knew that they had sold defective panels with the OLED television and to bring it to their attention accordingly. I explained the situation to LG, They elevated it all the way up to Their Highest tier of customer service. Their response was the most They will do is offer me 15% off an Appliance And would not help me. I have been a LG customer for 17 years, But I will not purchase another TV from here on. I’ve owned a 60 inch plasma, 32 inch LGLED, 77 inch C2 OLED, and the 65 CX OLED . I purchased a Samsung 65 inch S 90D And it blows the rooftops off of anything LG can offer at that price range. I will not purchase another LG product from here on aisle and will advocate this to my family and friends.

This was the most expensive TV I have ever purchased, but I was ready to make to jump to OLED. Unfortunately, it died after 14 months. One day it worked, then next day it was DEAD. It was beautiful while it lasted. Unfortunately, I was under the impression that it had a 3-year warranty when I purchased it and didn't opt for an extended warranty. Considering it cost me nearly $3,000, that was a foolish mistake. Especially since the only other TV I have owned by LG died after 3 years. Needless to say, I will never buy another LG product as long as I live, and I will advise those in my circle to avoid their products like the plague. For everyone else, you better spring for the extended warranty.

So my first ever OLED tv experience didn’t go so well. And we’ve had LG tvs for years without an issue. I’ve been dreaming of having an LG OLED tv due to LG being superior to everyone else since I’ve had everyone else and they’ve all failed. April 29th 2024 is when I bought it, But 2 days after a month of ownership of my 77” C3 evo OLED, the colors go bonkers, so the colors started to invert and huge chunks of certain scenes in movies would be all neon pastel huge dead spots. Yellows would go green, flicker back and forth, it was very disheartening my first OLED tv ever brand new, was a dud. Today June 11th they’re coming to drop a new tv off and pick the bad one up. Hopefully this one isn’t a dud either, we’ll see. But before it was F#*k’d it was an amazing TV! The picture is unbeatable. Wish I didn’t have to go through this process so we’ll see.

Loved the picture but expected it to last longer than 18 months. Purchased the TV in Oct of 2023. It stopped working in May of 2025. Started having issues with not turning on and then would not turn on at all. A vertical pixel line also appeared on the screen. Best Buy repairman said that it would be expensive to fix the board causing the issue and that the screen could go out any time because of the pixel line outage. We never used the TV for gaming or professional streaming.

Absolutely disappointed in Best Buy and their ‘customer service’. I purchased the my Best Buy total at the time I purchased this TV. As I was leaving with the TV the Best Buy associate at the door let me know to check back for when the TV goes on sale and that they would price match for me! I was like oh that’s great thank you! I bought the TV in April, seen it went on sale in July and tried reaching customer support through their website and was literally brushed off multiple times. They ended the chat or it conviently for them, disconnected. Once I was able to finally speak to someone he gave me a hard time because he said I was out side of the 90 days when it was literally just the difference of a few days. I told him I had been trying to reach customer service about getting the price match while within the 90 days and was blown off for a lack of better words. I begged and pleaded and literally got no where. Do not buy from Best Buy. I had gotten a credit card, the membership and have been a loyal customer of Best Buy and their products for more than 35 years. No more . The customers is always right, even when they are not but the thing was.. I wasn’t wrong, they were or atleast how they handled it was. I simply wanted them to honor their price match. I know they just don’t care about their customers because of the way they treated me and honestly it’s sad. Been a customer way to long just to be treated so poorly. It’s frustrating. I see the TV is once again on sale for the same exact price that I should have been price matched ! Isn’t that sweet!

I had huge expectations for this TV. I was coming from a circa 2011 51in Plasma 3D with stunning colors and brightness (even in 2024!). Surely this OLED should surpass a 2011 Plasma right? Wrong. Where to start with the negatives: the colors are muted. Nothing pops. If you try to watch anything in HDR or DolbyVision you lose like 50% brightness over SDR. It’s NOTHING like HDR on your phone where you need to turn thr brightness down. I’m searching for brightness on this TV while trying to watch HDR/DolbyVision. I have all the Brightness, Contrast, maxed out and Eco modes turned off etc etc. I have tried all the settings! In addition to that every single type of movie has different settings to change. AppleTV looks too Red, gotta change that, Tivo looks too dark, gotta change that. Nothing is color even. Whites are blown out at times but still it doesn’t have enough brightness, how is that even posisble?! I had no issues with my 2011 Plasma. I have never ever had to touch brightness, contrast or color since I purchased that Plasma panel in 2011. This OLED , I am in there for every movie changing stuff to be able to watch something. I am at my wits end with it. I would return it but I already threw the box away (what do you do with a 90in x 60in box for weeks?). To top it off, the aggressive auto brightness that you can’t turn off is annoying! I hate watching dark scenes in movies and you just see the dark areas pulsing white/grey. It looks horrible!!!! And there’s no setting to turn this off, its apparently some OLED panel saving feature. Typical trash they’re making these days and calling it high end. So disappointed!

TV failed shortly after delivery on day 1. The panel apparently has problems. After turning on the set, within a few minutes a vertical bar about 5 inches wide appears about 1/3 of the way from the left edge of the screen. It starts out white and sparkly, then the whole screen flickers, then the bar turns black and then the set turns off. I researched and some recommended doing a hard reset. I did that to no avail. I even had to try that twice because the first time the TV shut off while I was going through the menus. I've had 4 Samsung TVs and they all worked flawlessly. This is the first LG I've had and shame on me for not sticking with Samsung. I'll be at Best Buy when it opens to return it.

This Tv had great picture, the sound quality is so so, I recommend getting a sound bar if you don’t have one. But! I bought this Tv on the 23rd of January, 2024. By the 28th of February it has stopped working. I wouldn’t recommend this product at all. Trying to get ahold of LG to help with the issue has been nothing but a nightmare. I don’t live in a major city so the chances of an LG technician coming to fix it are out of the question. Looks like I just donated $2400 to Best Buy. Stick with Samsung I never had an issue with my previous Samsung of 12 years. Highly disappointed.

Hello Best Buy Management or GM/Mr. Jessi. I purchased the subject Television against the order number online on December 23rd with the order to be picked up on December 24th along with Wall Mount. To my surprise when we went in December to pick up the television we were told that the television had been picked up by us. It was my son Hadi who went to pick up the television and the mount. When my son informed me that we never picked up the order, he was told that after the long weekend, I should call the Best Buy number to make the claim. I made several calls from December 26th to date, and every time the agents create the new case number with the promise that they will be reaching out to the Schaumburg best buy store to verify or sending the information to their fraud department, and we will be getting the update within 24/48 hours. This is now more then a month till now no one from best buy has called us or sent us the email to update the status of the purchase. I stopped by the best buy store on 7th of January and spoke to the Sales Manager (Will or Bill), and he told me that there is nothing they can do, and I should keep calling the 800 number to check the status. He told me that we must have shared our bar code number with someone who may have picked up the order. I told him that we have never shared the number but unfortunately this manager was also with no help or assistance. I informed the Manager that your staff should have checked the ID of the person who is picking up the order for which he had no reply, and kept telling me to call the 800 number. He told me the GM is on vacation and gave me this email id ([email protected])to send the email as GM may have got the update from the fraud department. I sent the email to the above email ID but the emails are getting rejected with error (The group s-000305-lEADERS only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.). Why the sales manager gave the email ID which is not for the general public? So far I have opened the following cases: 1. Case # 328998596 2. Case # 327128710 3. Case # 327359064 There is no direction from Best Buy store or call center or fraud department how to proceed with this issue. Every time new person on call, with new case number with no solution. Why the Store did not opened the investigation on the day we came to receive the television, it was easy to check the CCTV to check who picked up the TV and the mount? Why the ID was not properly checked by the Best Buy team to deliver the TV? If Best buy do not resolve this case, I am going to raise this issue on all the social media along with reporting to BBB about the stolen Television and the negligence of best buy Schaumburg Store. I am Best Buy customer for more then 20 years never had issues like this before.

Dead on arrival, technician could not make it out until one day after return. Technician ended up, cracking the screen and did not claim fault LG side of a technician now I have the biggest paperweight ever.

The LG customer service agent (Monique) was informed by her supervisor that the problem I was having with the TV was not under warranty. I am then to assume that if a part malfunctions, it will not be covered by the LG warranty. Had I known this is LG's policy, I would have bought a Samsung. The part I am referring to is the metal clip that holds the optical cable firmly in place. It fell out. I found it on the floor and had no idea how to put it back. Without it, the cable will not make proper connection, making an awful popping noise. Now I have to settle for the TV's internal speakers. LG refused to fix it. I bought the TV in December 2023 and had to request service 3 times. This is the last time I purchase an LG product.

This is no reflection on Bestbuy. I got a lemon/defective TV. I purchased a 77” LG C3 and I thought it was an upgrade from my C1. My C1 took months and months of being on the phone with customer service and hours and hours EACH WEEK to FINALLY get them to do something. Many techs came out, replaced the motherboard. Replaced panels. Still jumped inputs. So I thought…the C3 shouldn’t have that problem. WRONG!!! I had the new C3 for less than a WEEK and it started doing it (jumping inputs). So, long story short. I’m going to try the G3 and pray that it doesn’t happen again. If it does, I’ll be done with LG for good. The only positive is that BestBuy has been very understanding and with TotalCare, I’m able to return this defective unit, no questions asked and get the G3. Thankful to Bestbuy and standing behind their products/warranties

Beautiful tv but had an issue with it randomly turning off. Timers were off. Not sure why but 5 times in the first few days. Returned it and pick up a C4.

I was sold an open box tv for $2000. With label reading that the condition is good, only minor fingerprints and has all parts- well it didn’t have remote control. When I try to reach someone at the store, even after 7 calls to local number I could not get a reply. The geek squad manager finally called and left the same number I had tried repeatedly. And I keep going to an international call center. He didn’t bother to leave his local extension or another number. Surely won’t buy anything at Best Buy again.