Customer Ratings & Reviews
- Model:
- A937KGMS
- |
- SKU:
- 6530828
Customer reviews
Rating 4.1 out of 5 stars with 73 reviews
(73 customer reviews)Rating by feature
- Cleaning Quality4.4
Rating 4.4 out of 5 stars
- Maneuverability4.4
Rating 4.4 out of 5 stars
- Ease of Assembly4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the CordZero's powerful suction, self-cleaning feature, and auto empty function. They appreciate the cordless design, lightweight build, and sleek design. However, some customers have concerns about the battery life, price, occasional clogging, and maneuverability of the vacuum.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Self-cleaningCons mentioned:Price
Rated 2 out of 5 stars
Gimmicky & Flash
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good stick vacuum cleaner. The tower that holds everything in a neat little package is also a very thoughtful touch, as it is always an issue with owners of stick vacuums. There's never a good place to put the accessories. You always end up putting them a box and placing it in a safe place , so safe that you easily forget where you put it, when you may need those extra parts. But the tower holds the cleaning brush, wand , the brush vac, and the two nossles in an organized fashion. So you can always know where things are. The design and shear pressence of the tower encourage you to want to put things where they belong. The whole package is derived of a regular sized vacuum nossle and a smaller one for furniture or apoulstry. A wand for corners and crevices, a brush, for picking up dug in hairs, if needed and two 2300 mah batteries( with roughly 2 hours of clleaning life, if you're not using the turbo feature. Then there's the tower itself. This is the HUB for the whole thing. The top opens up to an extra battery charger( for battery number 2) and there are touch controls to use the auto clean feature or don't Inside are bagas and filters to catch the waste from the stick in the cleanind cycles. There are also two extra bags to get you started. That should hold you a while, unless you plan to use this as a daily driver in a large and high traffic environment. The power in the vacuum is decent. But it's not amazing. I keep my floor pretty clean and apon the trial run, this vacuum had trouble picking objects that my regular vac would easily pick up. Mind you, I put trash on the floor so I could test it out, and this meant that the trash wasn't even setled. However, I did use lrger than normal stredded strips at one one point and it did much worse trying to suction that up, as the ressvoir got clogged easily.( This would explain the need for cleaning brush.) After cleaning that out and placing the vac into the charging/cleansing dock, the process began to a satifying woosh!!!! This worked pretty well. Some of the longer sheets still strayed in the cup, but I don't recommend vacuuming larger strips over an inch in length. The compacting feature compresses the waste so that you won't have to empty the bag as often, so that's a plus. (VERY IMPORTANTANT: Setting the tower on a carpeted surface is not recommended, as there are vents and suction going on that will pull lint up into the fans and could damage the unit. Hard wood or tile is ideal.) With all that I've said about this machine and as much I do think it is a really cool product. I still feel that this is recommended for light use in smaller spaces. This vac really does nothing to separate itself from the plethora of other, much less expensive vacuums out there. Outside of the self-cleaning feature, which is a neat concept, but very unnecessary, as it is very easy to just empty your cup after every use. The end result is a mediocre gimmick that is only researved for those with the need to impress their friends. If you have the fonds to burn, by all means, pick this up.Other than that, just buy something else more efficient and cost friendly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We want to thank you for taking the time to communicate with us about your experience. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. This will be considered for our continuous improvement. We will surely pass on your feedback to the rest of our team. ~Anthony
- Cons mentioned:Battery life, Maneuverability
Rated 2 out of 5 stars
Not great for pets, stopped working after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum worked very well! At first… After about two weeks I noticed it started pushing/flying debris around and not sucking it up. the times it did suck things up, when I would put it back in its tower some of the debris would fall out of the bottom and all over the floor. After re-vacuuming whatever debris fell back out, the tower would not completely empty the bin and would leave the door of the vacuum open. Even after changing the filters, cleaning the vacuum and it’s tubes out, and emptying the dust bag (even though it wasn’t full) it still wouldn’t work like it originally did. Our downstairs is probably about 1,200 sq and a fully charged battery couldn’t do the whole downstairs; it looses power very quickly. We also have a Great Dane that doesn’t shed much but it did not do a great job at picking up dog hair regardless of which attachment you used. It’s also very top heavy compared to other stick vacuums making maneuvering awkward to say the least.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your detailed experience with the LG Vacuum (A937KGMS ) model. We're sorry to hear about the performance of the unit. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. Please visit this link: https://www.lg.com/us/support/help-library/lg-vacuum-poor-suction-of-vacuum-cleaners-CT10000013-20152581327798. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Rated 2 out of 5 stars
Self empty does not work well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool concept but the self empty feature has never worked right. I worked with LG to try to fix it and it was such a pain I stopped and we just hand empty it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Courtney. We appreciate you sharing your experience with the LG Vacuum (A937KGMS) model. We understand your concern about the self-empty feature not meeting your expectations. We strive to provide high-quality products that exceed our customer's needs and expectations. The self-emptying feature should provide added convenience, so we’d like to help troubleshoot this further. Make sure the dustbin is properly seated in the docking station and that the collection port is clear of debris. Also, check if the filter inside the charging station is clean and correctly installed. To obtain more information, you may visit https://www.youtube.com/watch?v=LCHqlMT1TCg. If the issue persists, we'd love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. ^Juvy
Rated 2 out of 5 stars
LG- CordZero Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suction is not great. Does not pickup as well as I thought it should!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MollyB. Thank you for taking the time to share your feedback on the LG Vacuum (A937KGMS) model. We understand that the performance of a vacuum cleaner is crucial, and we strive to provide products that meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our products. For assistance and guidance, please visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-vacuum-not-working-or-losing-suction--20152545901773#:~:text=If%20your%20LG%20vacuum%20has,clogging%20a%20nozzle%20or%20filter. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy