Appliances Memorial Day SaleEnds 6/4.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $39.99
The comparable value price is $69.99

Customer reviews

Rating 4.7 out of 5 stars with 7088 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the G502 HERO SE Wired Optical Gaming Mouse's adjustable weight, ease of use, and extensive customization options, frequently praising its comfortable feel and responsive performance. Many appreciate the RGB lighting and the abundance of programmable buttons. The only significant drawback mentioned was the lack of a wireless option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-20 of 176 reviews
  • Rated 3 out of 5 stars

    Worked well for over a year

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a great mouse. Not heavily used or abused but I’d say average gaming. Just noticed the left-click is starting to get spotty. First noticed in games when I tried to left-click and drag it would release what I was dragging. Would do this sporadically. Thought maybe it was lag in the game I was playing. Then I started noticing when doing other tasks on my PC. Have to say it worked well for the almost 2 years I had it but this is the first time I’ve experienced a failure in the clicking of a mouse. Have to give it 3 stars due to durability over time with average use.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, Matt! I'm sorry to hear that your G502 Hero SE is having a left-click issue! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The G502 Hero has a 2-year limited hardware warranty. Thank you for the feedback! I will be passing this along. - Maggie from Logitech G

  • Rated 3 out of 5 stars

    The push to talk button stopped working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The push to talk button stopped working with less than a year use. I had spent the 9.88 for 2 year protection plan and it was replaced no questions.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Swing and a Miss for Logitech.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really sure where all these 5 star reviews came from or why this Mouse is a best seller. First off.. the form factor is unnecessarily cluttered with hard edges, oddly shaped buttons (Why??) and a design that clearly favors righties only. To be fair and to get past the initial change from my old Corsair mouse I've been using this replacement for a couple of weeks now. Time has not improved my perceptions of this Mouse. I still struggle to find what should be the easiest and most ergonomic of ANY button on this thing, that being the left mouse button. About 25% of the time my fingers can't feel where this button is without looking at how I'm holding the mouse and re-position my fingers. Really stupid. Also, the placement of the additional buttons literally do nothing more than get in the way and are prone to accidental clicking, especially the resolution change button that ends up getting clicked at least several times a day which sends the mouse cursor flying across the screen. I will say on the plus side, I do like the weight. However, the overall size seems small. I'm about 5'9" and weigh 185. I'm not a huge person, but this feels really small in my hands. Now the worst part, others have mentioned, the mouse wheel is absolutely abysmal, there is absolutely no texture on the wheel whatsoever and spinning it is an exercise in frustration. How are they still manufacturing this thing when the plastic is so rock hard your finger slides over the wheel without actually having it turn. If you click the wheel release button so that the wheel is free spinning, the performance does not improve much. While you might be able to spin it like the prize wheel on the Price is Right, the sensitivity is so light that you scroll when you don't intend to simply by moving the mouse around or accidentally bumping the wheel. There is no happy medium here. This mouse is ready for the hardware graveyard. Logitech is clearly capable of better efforts than this thing, why are they still manufacturing it? Do yourself a favor and find a symmetrical mouse with less eye candy, goofy buttons and a mouse wheel that actually moves when you try to spin it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Scrolling wheel issues

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking mouse. Light but you can add weights to your liking. Long enough wires that’s good thing. I like 90% of the product. 11 customizable buttons. Good solid clicks. All good. But there is one button that I use alot to browse web. Center button. It’s too slippery and scrolling is not as smooth as it should be. You need to put effort to scroll. I have my set up as left and right shift as windows snapping to left and right. When I am scrolling it it snap my browsers to left and right. It’s very annoying. Due to scrolling being so rigid and slippery I have to put some force on it. Everything is good except the scrolling wheels. If you are just gaming I guess it’s good enough but it’s not for web browsing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great mouse, fatal flaw

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s a lot to like about this mouse. The adjustable weights, all buttons being responsive, etc. My major gripe with this is the track wheel. I absolutely hate it. It spins endlessly- like you can give it a good spin and it’ll be going for 10-15 seconds. Precision is very, very bad. With smaller movements, you’ll frequently move further than you wanted. So let’s say you have a hot key bar on your screen and you want to move from slot 1 to slot 2. You can’t- you’ll hit 4, and then backtrack too far, and finally after much finagling you may eventually reach the intended target. There really needs to be some sort of friction on the wheel, or like intermediate gradations so you don’t scroll too far.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello! Thank you for your honest feedback on the Logitech G502 HERO. We appreciate you highlighting the positive aspects of the mouse, like the adjustable weights and responsive buttons. We understand your frustration with the scroll wheel's free-spinning nature and lack of precision, especially for navigating hotkey bars. We apologize for the inconvenience this has caused you. We'll pass your feedback on to our product development team for future improvements.

  • Rated 3 out of 5 stars

    Logitech -Great mouse - bad software

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several logictech mice and they are great. I thought this one would be a nice upgrade with my new computer While the physical mouse is good the software sucks. When programming multiple keys on one button the software is executed a “press and release” when you hold the mouse button in. So if you want several keys to be pressed and “held” then this software won’t do it. VERY FRUSTRATING!!!!!!!!!! So for several first person shooter games the “programmable” mouse button won’t do what it needs to. The sad part is the old Logitech software DID allow this programming Why take this out? I contacted them and they said they will look into it in possible future software updates. WTF?? The old software was doing it just fine So to get this to work I had to find the old version and download that. Now I can make it work properly Good product. Bad software and support

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good mouse for the Price.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mouse when I bought my gaming laptop and picked it up because it was on sale. Overall the quality of the mouse is good, and the features are good as well. I love the feature on Logitech Mice that allow you to turn on and off the scroll wheel from clicking or free spin. The Weights adjustment is ok, more of a gimmick but If you like a lighter mouse or a heavier one it is nice to adjust that. For my size hands the button that sits where your thumb is sticks out and annoys me some but I have been getting use to it. As a affordable feature rich mouse it is great. I love Logitech Mice and this one is no different.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad Buttons

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things don't last long. The same issue mouse after mouse and no matter the model. The left click button gives out and erratic, not clicking, multi-clicking and only single clicks when it wants to. Nothing more frustrating than trying to move windows around or moving files and accidently changing or grabbing the wrong ones. I stop bothering to play games once the issue surfaces since it gets progressively worse. Troubleshooting points to the mouse. Swapping mice and systems yields the same thing. The warranty period is 2 years for this mouse and Logitech came through and sent me a replacement. We'll see how long this one lasts. This last one lasted 1 yr. 7 mo. and that’s when I gave up on it and replaced. The G903 before that lasted 2 yr. 4 mo. And the one before that 2 yr. 1 mo. There are others but purchased in store and no dates but all failed the same way.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi ConSumer,
      I am sorry to hear that your Logitech G mice are not lasting as much as you expected. Remember to keep your Logitech peripherals firmware up to date with Logitech G HUB updates; this is obvious advice but still worth mentioning. I hope that your new Logitech G muse lasts more than two years. Logitech appreciates your product insight.
      - Leo from Logitech

  • Rated 3 out of 5 stars

    Not impressed

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new computer and wanted a new mouse for it. While it's reasonably comfortable, I found some of the buttons hard to get used to, I'm used to the old G600. I also found the G Hub software difficult to work with.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We understand that adjusting to a new mouse can take time. The G502 Hero has customizable buttons and G HUB allows for extensive personalization. If you're having trouble, our support team is here to assist you in configuring it to your preference. We value your feedback and are always looking for ways to improve the user experience. Logitech

  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Great mouse, crappy wheel

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second i pulled it out of the packaging the mouse wheel was rattling. Im not talking a small wiggle, full on rattle. If i was browsing a web page i would move the mouse too fast and the wheel would scroll on its own. I returned it after 2 days and went with something else. Other than the unbearable wheel, the mouse worked great. The little weights added a good amount of balance for someone with big heavy hands.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Precise mouse: Require online installer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this mouse very comfortable to use in graphic programs. Fits my hand and has good placement of buttons. Adjustable sensitivity and precision are a big plus for me. However, I do not like that inorder to fully program the mouse programmable buttons I must use a online installer to install software to my compuer. I will not do this for security reasons. The manufacturer should supply this software with the mouse or at the very least a proper installer that can be downloaded, scanned and installed offline.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Incredible mouse, lousy software

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the actual mouse - the Logitech G hub software is weak. The physical mouse itself is a 5-star product. The ability to alternate between clicky or gliding wheel is great. The side buttons are perfectly placed. Unfortunately, the G hub software sometimes renders my Logitech wireless headset inoperable. In order to use my headphones, I have to uninstall the G hub - which minimizes my ability to program the mouse fully.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Don't like the extra button

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the weight but I don't like the extra button where thu thumb goes is so useless and uncomfortable I will recommend another model without this button

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for your feedback. We understand that button placement can be a personal preference. We'll consider your suggestion for future products.

  • Rated 3 out of 5 stars

    Didn't make it more than a year and a half.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse over the last year and a half. Very classy, sharp, and responsive. Recently just started having issues selecting text, dragging and dropping, etc. Bought a replacement on sale; however, if that one has the same issue, I will not be purchasing this mouse again. Serious quality issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    In one word? Ok....

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse checked all the boxes when I did my research, fairly large base and adjustable weight/DPI. I got the mouse in hand and found it slit toe unwieldy at first. It was smaller than my previous mouse and I found it hard to grip properly which left my hands and wrists aching at the end of my gaming sessions. Also, the primary left and right clicks have started to squeak when clicking. All in all, it will do for now, but when I get extra funds, I’ll be returning to a Razor mouse.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok, but could be better

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not a bad wired mouse. It comes with weights, but I dont feel any difference with them in. It also doesn't always register that you have actually clicked a button. Its decent for the price. Does the job.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate your feedback on the Logitech - G502 HERO. We understand your concerns about the button registration and weight system. Please reach out to our support team for personalized assistance and potential solutions. Your input helps us improve our products and provide the best possible gaming experience.

  • Rated 3 out of 5 stars

    Not many choices at this curvature so this is OK

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There aren't many many options that have the 1000R curvature well suited for typical viewing distances. Given the lack of options, I found this monitor OK, albeit a little dim. I do really like the curve though. It's really aimed at gamers but I'm primarily using it as a regular monitor for technical work with the curve making it easier to fit on the desk in a multi-monitor set up. It is noticeably dim compared to the other monitors I have, although for the relatively dark environment is ok. Clarity, etc. seem fine. Controls are via a joystick type arrangement on the bottom which is fine and you get used to it, although that approach to on/off is horrible. At least you can control it with confidence versus many other monitors where you have to poke around the back or bottom blind, hoping you find the right button. Had an issue where the monitor recovered from Windows monitor sleep mode with the right half of the screen dark, although this went away after a few settings tweaks and flashing the latest firmware. It is VESA mountable (75mm) although the mounting area is encircled by a ridge which doesn't lend itself well to typical 75/100mm combo mounting plates. I did get it to mount without using spaces but would worry about cracking the ridge if tightened too much. Will likely get some more of these unless somebody releases a similarly curved brighter IPS panel, preferably with a USB hub.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Great while it lasted

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I've had this for at least 6 to 8 months. Starting to show wear and tear. Then sometimes the mouse will just go crazy and make my cursor (or character in a game) look down or straight up and spin, for a second or 2. Does it on other computers, so its the mouse. I've tried cleaning it and seeing if hair or dust is up on lens but not seeing a fix. Priced way cheaper than the regular G502 Hero.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The big red button where the thumb sits is useless. No games support it that I have found, which is a shame. The RGB can't be turned off, or at least I dont know how, and the body lines are just thick enough for fuzz to get caught in and just thin enough to be hard to get it out. The optional weights are okay, but they come loose every now and then and I'm too afraid to over tighten them and strip the threads. And now the mouse wheel feels weird too lately.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We apologize that you've had a less-than-ideal experience with the Logitech G502 Mouse. We value your feedback and will share it with our product development team to improve future products.
      Regarding the specific issues you've mentioned, we recommend checking the Logitech G HUB software to see if there are any customization options for the RGB lighting and button functions.
      For the mouse wheel issue, try cleaning the wheel with a soft cloth and compressed air. If the issue persists, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Rated 3 out of 5 stars

    Decent.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is decent. It's not the most advanced mouse, nor the worst. If you have long fingers, and enjoy shooters, the features are perfect for you. I understand its not an MMO mouse, but you are limited to a few custom macro's, so its decent there. The weight addons are nice if you are a strong buff gamer (don't lie.. you know you're not...). All in all, this mouse has done what I asked so far. Hasn't let me down or blown me away.

    I would recommend this to a friend