Customer Ratings & Reviews
- Model:
- 920-012936
- |
- SKU:
- 6581617
Customer reviews
Rating 4.6 out of 5 stars with 857 reviews
(857 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the keyboard's comfort and ease of use, praising its ergonomic design and smooth functionality. The wireless convenience and competitive price point are also frequently highlighted as positive aspects. While some users noted occasional lag, the overall feedback points to a positive user experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Wireless
Rated 2 out of 5 stars
Frequent Connection Dropout
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this keyboard and mouse set. Over the years, I have been a fan of Logitech. I like the feel and performance of a mechanical keyboard, and was looking for a wireless option. This seemed to check all of the boxes and has a strong rating based on user reviews (4.6 at time of purchase). Sadly, I can't recommend it and I will be returning it. Like other users have posted, the keyboard loses connection and renders it inoperable. This happens no matter which USB port I plug into, and I have 10 of them (USB 2.0 and 3.0). I have noticed a pattern that it seems to happen if I leave the keyboard set to "On" and not in use for a lengthy period of time. It's like the keyboard goes to sleep and nothing will wake it up. Switching it to "Off" and then back on again doesn't work. Typing on it doesn't work. Removing the batteries and reinserting them doesn't work. The only thing I've found is to unplug the dongle from one port and move it to another. As soon as I do that, the keyboard "wakes up" and it begins working again. This is a terrible option and I am not going to get behind my computer to move the dongle from one port to another every time the keyboard decides to stop working - which, so far, has been daily (even multiple times a day). I have a Microsoft wireless keyboard and mouse from 2013 and it works every time I use it. Might recommend that over this. When the keyboard works, it works well. And strangely I've had no issues with the mouse (it also works great). But I cannot recommend this product and I will return it for something else. I rated 2 stars largely because I do really like the mouse. But consider other options for the keyboard unless you want constant frustration when it decides it doesn't want to work.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello PaulR0013. We're sorry to hear about your experience with the MK345 keyboard and mouse. It sounds like you have a faulty keyboard. In which case, I would recommend either exchanging it, if you're within Best Buy's return policy, or going through our warranty process at https://support.logi.com/hc/en-us/ We appreciate the feedback and will be taking this into consideration. Thank you. - Logitech
Rated 2 out of 5 stars
Keyboard works, mouse will not connect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase an extender to get the keyboard to work without interference. Before I had the extender it would disconnect intermittently, especially when I was on video calls. The mouse quit working after a day. I intentionally purchased a set so I would only have to use one port for both the keyboard and mouse so it has been disappointing to have to get a separate mouse.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having with the combo. Fortunately, it has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 2 out of 5 stars
Slow and non-n responsive at times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this keyboard and mouse combination for a few months. Initially, it was just a bit slow like an occasional 1 second delay. Over the last month, I have to remove the dungle and put it back in to have the keyboard and mouse recognized. There have also been times when the keyboard is just non-responsive to key strokes. I have found it very frustrating. I need a more dependable keyboard and mouse.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friend- Cons mentioned:Lag
Rated 2 out of 5 stars
Pass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very laggy and very soft feeling. I expected more from this brand and even at this price. The mouse is also not ergonomic at all for larger hands. This product is expensive for a budget item and too cheap for a “quality” item
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friend Rated 2 out of 5 stars
Noisy Keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the keys are too noisy. I like flatter keys and this keyboard was raised and just wasn't a good fit for me.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize that the Logitech MK345 keyboard didn't meet your expectations. We understand that keyboard noise and key profile can be personal preferences. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Rated 2 out of 5 stars
Dead in 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok while it worked and then 5 months later it started to malfunction. I had it connected thru the usb dongle from Logitech to a dell xps laptop. Ran tests and troubleshooting measures and nothing worked. I suspect it was a defective piece and returned it to Best Buy. As of today (a week after returning via UPS) I have not yet recd. the refund that was promised on the chat by the service personnel. Waiting with fingers crossed. Hopefully the refund will arrive before arthritis sets in.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
I am sorry that you experienced issues over time with your Logitech MK345 mouse and keyboard combo. Thank you for sharing your experience, I apologize for any inconvenience. Please always feel welcome to visit the Logitech support website for product guides, supporting software and further support. My suggestions if you still had this combo would be to download the “SetPoint” software for customization and updates. “Connection Utility” is an available download, which would allow you to reestablish the connection between USB Nano receiver and keyboard/mouse. Please visit the Logitech support website for further assistance.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024317573--Getting-Started-Wireless-Combo-MK345
Rated 2 out of 5 stars
Not spill resistant
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent design, however it's not spill resistant at all
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Please be informed that Logitech MK345 Wireless Keyboard and Mouse Combo has a spill-resistant design. However, we will forward it as a feedback regarding the design. Thanks a lot!
Rated 2 out of 5 stars
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard doesn’t always work I have to shake it To work again This seems to be a problem with all models of Logitech This is my 3rd model I’ve tried
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey Addie, sorry to hear you had some issues. Since the issue has persisted across multiple devices, I would think the computer or USB port might have an issue. I would recommend trying a different USB port on your computer if possible. -Weston from Logitech
Rated 2 out of 5 stars
not a fan of the mouse...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the wheel on the mouse has hard edges and a textured "grip" but what it does instead is irritate my finger. it's not like i have a sweaty finger that need improved grip... my old logitech keyboard and mouse was better but it was dying after many years of good service
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendRated 2 out of 5 stars
Pretty Flimsy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I suppose you get what you pay for. Cheap plastic construction. Tiny super light weight mouse. Battery power lasted less than 1 week of me working from home. I recommend standard corded keyboard and mouse
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about the issues you are having with your MK345 devices. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The MK345 comes with a 1 year limited hardware warranty. Please reach out to us on our Logitech Support website so we can take care of this (link attached at the end). Thank you for your review. We look forward to hearing from you with an update on your unit. Have a great day! -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360024913354-Warranty-Wireless-Combo-MK345
Rated 2 out of 5 stars
Severe lag after several months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this combo with the expectation that Logitech is still a reputable brand. Unfortunately I'm experiencing lag with the keyboard that can last up to 10-15 seconds. Even after battery replacement it continues.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendRated 2 out of 5 stars
Works most of the time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately. at least once a day, the mouse "freezes" and will not move the cursor. If I tap it on the pad, it might work temporarily but then freezes again. Another tap and it might work fine the rest of the day.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendRated 2 out of 5 stars
mouse is pretty bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using it with macbook pro connecting to 34 inch screen, the mouse is lagging quite often. It works normally on another windows connecting to 27 inch screen.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Cliff, Sorry to hear about the issue that you're having with lag on the mouse with your MK345. If you haven't done so already, download Logitech's Options Software which allows you not only to customize your devices, but also get updates firmware when they become available to fix bugs. Here's a link: https://support.logi.com/hc/en-us/articles/360024693594--Downloads-Wireless-Combo-MK345. Also on this link are instructions on how to update permissions per a new Apple policy. Hope that this helps and thank you for choosing Logitech.
Rated 2 out of 5 stars
Picture not the same with actual
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture that shows that it capable of unifying features is not the same of what is in the box
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Picture,
I am sorry that you had this inconvenience. You are right, the Best Buy website shows pictures of the product with the unify wireless adapter, which is wrong. The MK435 has a wireless adapter that is not Unify technology, as shown in the manufacturer's pictures. Logitech appreciates your input and sincerely apologies for the inconvenience.
- Leo from Logitech
Rated 2 out of 5 stars
Better to buy separate keyboard and mouse
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this combo. Keyboard has often malfunctioned.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, So sorry to hear about the malfunctions that you're experiencing with the keyboard for the MK345. Without knowing the specifics of the malfunction, here are some troubleshooting tips. Check that the receiver is securely plugged into a USB port on your computer. If the receiver is plugged into a USB hub, try plugging it directly into your computer. Try plugging the receiver into a different USB port closer to your keyboard and mouse. Remove any metallic objects between the receiver and your keyboard and mouse. If none of these help to resolve the issue, the MK345 does come with a 1-year limited hardware warranty. Here's a link to File A Claim: https://support.logi.com/hc/en-us/articles/360024913354-Warranty-Wireless-Combo-MK345. Hope that this helps to resolve the malfunction or helps to resolve your problem. Thank you for being a Logitech customer. - Richard from Logitech
Rated 2 out of 5 stars
Blue tooth connection is slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is delayed, sometimes it doesn’t work at all.
This review is from Logitech - MK345 Wireless Ergonomic Membrane Keyboard and Mouse Bundle for PC - Black/blue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Jspenc, we are so sorry to hear about your issues with the MK345. For best results, it's recommended to be within 10m from your connection. Lots of electronics might be interfering with the bluetooth connection as well. For a faster and more reliable connection, the nano receiver will eliminate any connectivity issue you are having.Thanks for being part of the Logitech family, have a great day.
-Ricky from Logitech