Customer Ratings & Reviews

Hi Mayerlin,
I am sorry to hear that you have connectivity issues with your new POP mouse. I suggest you download Logi Connect to ensure your mouse has the latest firmware, which may cause problems connecting with Bluetooth. Also, the POP mouse and Keyboard are only compatible with the Bolt wireless adapter, which is the latest wireless adapter that Logitech offers. Feel free to reach out to the Logitech support team for more personalized assistance: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&mID=13640.Logitech appreciates your product insight.
- Leo from Logitech

Hi Jade,
I am sorry that the POP mouse was not what you expected. To your point, the mouse is a smaller size and may not be ideally comfortable for some people. Still, it has impressive capabilities such as up to 4K DPI, multi-device Bluetooth connectivity, and a unique emoji button. If you liked the POP design, I would suggest you purchase next time the Pebble M350, which is similar in design, it has a lower price point since it does not have many of the features that the POP mouse has, and it has a medium size that most people find comfortable.
- Leo from Logitech

That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.

We truly regret to hear about your unpleasant experience and this is surely not what we want to deliver. We value your input, therefore we will forward it along to the appropriate team so they can look into it.

Really sorry to hear about your unpleasant experience. We will be sure to take this as feedback and pass on to the right team.

Hello! Thank you for your feedback about the Logitech POP Mouse. We apologize that the information regarding the emoji button's incompatibility with iOS devices wasn't clear. We understand this is frustrating, especially considering the feature's role in the mouse's value. We'll strive to improve our product information to avoid similar confusion in the future.

That's unfortunate! Refer the mentioned steps and check if that helps to resolve the issue: 1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. 2. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay. 3. Keep other electrical wireless devices away from the USB receiver to avoid interference. 4. Try on a different computer.

That sounds like an issue. In order to assist you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

We deeply apologize for the troubles you've encountered with our product. We recommend reaching out to our Logi Support Team, who will guide you through the available options and help find the best solution for your situation.

Hello Josie,
I am sorry that the POP mouse is not fulfilling all your needs. The POP mouse design is minimalistic, which is why it is smaller and does not include the side back/forward buttons. Logitech appreciates your product review. - Leo from Logitech

Apologize about the experience and it's surely not what we expect to deliver. We understand your displeasure and we will forward it along to the right team so they can look into it. Thanks for bringing this to our attention.