Customer Ratings & Reviews

I received an item that had already been opened and then taped back closed with inspected by bestbuy tape. Then the replacement item was cancelled and I was told because I already received a brand new item. Now I have no xbox and no refund after 2 weeks.

Best buy, you did wrong by shipping this xbox by just slapping a label on the original box. Totally ruining the surprise for my son. Very disappointed that this was not shipped in a box.

My son was so excited to get this for his 13th birthday. Only for the package to be marked “delivered” and there was no package left! Tried reaching out to customer service 3 different times, got 3 different stories. 2 said i would be refunded and 1 said i would not. Here we are 10 days later and i have not heard a word, received no emails like they said and received no money back. So much for my sons birthday gift.. never again best buy!!

I will NEVER buy from "Best" Buy again! This has been the WORST experience that I have ever had with buying items online with ANY company!! I bought my son an Xbox Series X for Christmas on Black Friday. When my package arrived, it was a Ring Floodlight Camera System (only worth a little over $100). It even had a sticker on it with the customer's name! I called to inform them of the mistake, was told they would "investigate" the situation, and was e-mailed a UPS label to return the Ring. I mailed it back and was sent an e-mail saying that the investigation determined I needed to take it up with my local law enforcement. It also mentioned that I would not be refunded OR sent a replacement item. So, basically I'm out almost $500, my son now has no Christmas present, and I don't even have the Ring camera since I was told to mail it back as well!! Every time I call, I get an operator that is hard to understand and told AGAIN that they will "file a claim." When trying to call my local Best Buy store, it automatically directs your call to the Customer Service line that I already called AT LEAST four times to dispute the investigation determination. ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!

If breadbox is going to be a "platform" instead of a console it needs to support and adhere to common standards like bluetooth and not lock a common feature like bluetooth headphones to just their own branded headsets. That goes for all consoles however I bought this unit thus the review. I've been a PC Gamer since I was a kid and this is my first console. More and more people under 35 don't have Cable TV just the modem for internet and you know what? Guess who has a couple slick pc gaming monitors but no TV or device that can play audio from hdmi? The 3.5mm aux port on the controller doesn't output audio or at least to neither of my controllers and various wired headphones. Its nearly 2025 and something so mundane as bluetooth is feature locked.

got it last day before price went up.I thought the price were firm.

This XBox is not worth its weight in plastic. It doesnt do well playing games, constantly requires restarts to get games to load, and sometimes its just better to shut it off and go somewhere else became it isnt going to play the game.

Digital version with 1 TB? Not good, Microsoft.... not good! I ended up selling it.

Didn’t get this for myself but from the things I’m told it is garbage.

Wish I could I emailed you all over a week ago above my package being lost by ups and have not gotten a response from you or them guess this is how I have to get your attention for a $450 item

We thought you wouldnt nneed as much storage if digital only. Not the case. We traded this model in.

Arrived quickly however Defective and won’t connect to wifi. Called customer support. Returning.

It was never shipped and I was never informed and that is unprofessional

Terrible service! Ordered this and was guaranteed next day delivery. When it didnt happen i called and asked that the order be canceled because i didnt want it and i would go get it somewhere else where i could get it in time for the birthday i was buying the gift for. They said no problem and it was SUPPOSED to be done. The transaction dropped out of my account so i purchased it elsewhere. About a week later (while im out of town) i get an email saying it was delivered and my account charged AGAIN. I GET HOME AND THERES NO PACKAGE. I call to file a complaint and they said a refund would be issued. 5 days later i get an email from best buy saying they wont refund my money and i need to file a report with local law enforcement. Customer service was ABSOLUTELY horrific.

Every time I am enjoying a game, the console states that it is overheating, despite being in a 70f temp room. Original controller broke in less than 1 year.

Dont waste your money on baby consoles because the 120hz on these things are garbage. They make you buy a 120hz tv to make it play better but it just makes the console lag even more. I have 10G wifi and still lags, my gaming pc runs better on 120hz compared to homeless consoles. I also just sold mine to a hobo that was living on the streets, so buy a gaming pc not a console.

Marking an old console up $100 more? Yeah no. Nintendo did this.