Customer Ratings & Reviews
- Model:
- DZ550
- |
- SKU:
- 6512365
Customer reviews
Rating 4.9 out of 5 stars with 2220 reviews
(2,220 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers love the Foodi 6-in-1 10-qt. XL 2-Basket Air Fryer's ease of use and cooking performance, frequently citing its ability to significantly reduce cooking time and produce crispy results. The air fryer's large size and DualZone Technology are also praised for their convenience and versatility. While some find the appliance a bit loud, the positive feedback overwhelmingly focuses on its ease of use, cooking capabilities, and generous capacity.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Caused a fire.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! This product caused a fire in my apartment having my family and I lose almost everything. It was not being used at the time and was cleaned after both uses. Ninja customer service basically said too bad and did nothing even with the FD’s report stating the product was the source.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja - Foodi 6-in-1 10-qt. XL 2-Basket Air Fryer with DualZone Technology & Smart Cook System. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
WARNING - Catches Fire
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this air fryer but it caught on fire and nearly burned down our house. We bought it in September 2023 and it caught fire December 2024. Luckily I was home and was able to make it outside with it, but the smoke/heat ruined our backsplash.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jason,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should and help you with this situation. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Great while it worked…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item on a Black Friday Deal. It was used for 1 month. Worked excellent. Into the second month…it does not work properly. Month 1 Chicken Wings took 20 minutes now in tge second month it takes 1 hour. Couldnt even Air Fry Frozen french toast sticks for the kids . Would not buy again. I am a big fan of Ninja products. I also bought the Ninja Foodi 10 in 1 air fry oven.
No, I would not recommend this to a friendRated 1 out of 5 stars
Air fryer , that is not heat resistant
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product, it’s been 2 weeks since i bought this, while cleaning the external back area of the fryer, i noticed a dent, from the rear top cover, it’s melting! That could a cause FIRE! If not attended. Beware of this model.. for safety reasons..
No, I would not recommend this to a friendRated 1 out of 5 stars
Crap product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 month the handles started to flake. Ninja is charging us to fix. They are saying it is not a warranty issue this is just ware and tear
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear about the issues you are experiencing with your air fryer. We will absolutely share your feedback about the warranty policies with the relevant teams here at Ninja.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Don't buy this model
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right before warranty went out, the thing went to junk. Set liner on fire, meant for specific air fryer, digital screen started to go out, the list goes on.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for sharing your feedback; we are grateful for the time you dedicated to writing a review. We apologize for the difficulties you faced with your Ninja Foodi. Rest assured, we will pass your comments along to the appropriate teams for their consideration in future product designs. To discuss the options available to you, please call us at 1-800-365-0135, and we will gladly provide assistance.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Bad style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a good air fryer. The food comes so dry for an advice don’t buy this style. If you do try to return it before the return time (15days)
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your air fryer. Please reach out to our team by phone at 1-800-365-0135, so we can look into this further.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Great concept if it’d actually work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put the same type and amount of food on both sides. Left side burns the food right side undercooks it. Final straw was when it melted an outlet cover. Had my last air fry in the same exact spot and that never happened.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja - Foodi 6-in-1 10-qt. XL 2-Basket Air Fryer. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Air fryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best air fryer in the market. Very easy to use and very durable material
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We’re glad you’re enjoying your Ninja Foodi 6-in-1 10-qt. XL 2-Basket Air Fryer! We believe you may have mis-clicked your star rating, because your review seems overwhelmingly positive. If there's anything we can do to improve your rating, please reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s shuts off randomly and is extremely noisy going to return it
No, I would not recommend this to a friend Rated 1 out of 5 stars
This is about Best Buy I have yet to use this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get what I ordered instead I was horrified after gifting to watch my gift be opened to what seemed to be used and broken item! Then took to Best Buy asap but they wouldn’t return it like that as if I tried taking it back after months of using it was literally days & it got delivered to me later than supposed to
No, I would not recommend this to a friendRated 1 out of 5 stars
Not made to last
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months one side of the ninja completely stopped working. Didn’t purchase the replacement policy for 1/3 price of machine because I expect it to last 2 years or at least a year!
No, I would not recommend this to a friendRated 1 out of 5 stars
Small basket
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is deceptive. The only whole chicken that will fit is a qual. Basket are smll
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your DualZone air fryer. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Air fryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caught fire while using ninja took care and replaced but skeptical
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Misleading
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No way you could cook a full size chicken in there! The main picture is misleading.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your Ninja Air Fryer. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Ninja Kitchen
Rated 1 out of 5 stars
Already stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purched this air fryer the beginning on November and it already stopped working. I'll be going back to power air air fryers from now on.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your air fryer. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Unnecessary
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work well when you put 2 basket to cook. If you use only one basket it will work well, in that case why did i buy it with 2 basket?
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't make sense
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering they're among the pioneers of air fryers, to make a unit without a preheat function makes no sense, returned immediately
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Paul,
Thank you for sharing your feedback on the Ninja Foodi XL 2-Basket Air Fryer. We understand how important a preheat function can be for certain cooking preferences. While this model is designed to reach optimal cooking temperatures quickly without requiring a dedicated preheat setting, we appreciate your perspective and will be sure to pass your comments along to our product development team.
If you have any questions or would like recommendations on other models that may better suit your needs, please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Ninja 10 quart air fryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for not having a deep single basket to cook an entire chicken instead of using individual dual baskets
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja - Foodi 6-in-1 10-qt. XL 2-Basket Air Fryer. We will absolutely share your feedback with the relevant teams for consideration of future products.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
I’m disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 3 uses I was hoping it would be as good as the powerxl
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.