Customer Ratings & Reviews
- Model:
- DZ550
- |
- SKU:
- 6512365
Customer reviews
Rating 4.9 out of 5 stars with 2220 reviews
(2,220 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers love the Foodi 6-in-1 10-qt. XL 2-Basket Air Fryer's ease of use and cooking performance, frequently citing its ability to significantly reduce cooking time and produce crispy results. The air fryer's large size and DualZone Technology are also praised for their convenience and versatility. While some find the appliance a bit loud, the positive feedback overwhelmingly focuses on its ease of use, cooking capabilities, and generous capacity.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
The right basket already broke down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know the reason, but the right basket already broke down. It generate heat without fan.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi YasserJ,
Thank you for sharing your feedback about the Ninja Foodi XL 2-Basket Air Fryer. We’re sorry to hear that the right basket is no longer functioning properly and that it generates heat without the fan running. We understand how frustrating it can be when a key feature of the appliance doesn’t perform as expected.
We’d love to assist you in troubleshooting this issue or exploring warranty options to get your air fryer back in working order. Please contact us at 1-800-365-0135, and our team will be happy to help resolve this for you.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Great product terrible shipping from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product love it however the shipping was terrible. Gift that arrived in terrible condition. The unit wor in s abd highly suggest! Just buy it
I would recommend this to a friendRated 3 out of 5 stars
Excellent at cooking but does show wear
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has performed greatly for cooking but the finish starts wearing off after a couple of months
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 3 out of 5 stars
Overall satisfaction but issue with second basket
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first ever air fryer and overall I must admit I'm impressed with all the features. It makes cooking both easy and fun, there are so many possibilities! My only complaint is that both baskets don't cook evenly. The second one isn't as hot as the fist one (when you set both on the same temperature). I first noticed that it usually takes longer to cook in the second unit, and it's even more obvious when I use the match cook feature to cook large quantities: i usually have to cook extra time on the second to match the cooking I get in the first basket, which totally defeats the purpose of the match cook feature.
I would recommend this to a friend Rated 3 out of 5 stars
Could Be More Powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent air fryer, however not quite powerful enough for 2 baskets. When dual cooking, cook times are significantly slowed down. Another strange flaw is that you can't match cook on the broil setting. You have to do 1 side at a time. This unit is also a bit on the loud side. When you cook on 1 side only, or take the time to do dual cooking, food turns out amazingly. Possibly might have been better off with just 2 separate air fryers. Still have yet to try the dehydrate setting.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for taking the time to share your experience with the Ninja Foodi 2-Basket Air Fryer. We're glad to hear the food turns out great, especially when using one side or dual cooking with extra time, but we understand your concerns about performance when both baskets are in use and the limitations on the broil setting.
Your insights on cook time, noise level, and the broil mismatch functionality are valuable and will be shared with our product development team for future improvements. If you ever have questions about optimizing performance or using the dehydrate setting, our Customer Care team is here to help at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Not impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The air fryer option isn’t that great, basket deep not wide, very average piece of equipment
No, I would not recommend this to a friendRated 3 out of 5 stars
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product unfortunately I have already had to use the warranty because the unit stopped working after two weeks and now the replacement unit that worked for longer has stopped blowing the fan on side one will have to call for the second one now
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jeffrey,
Thank you for taking the time to share your experience with the Ninja Foodi 2-Basket Air Fryer. We’re sorry to hear about the repeated issues with your unit—this certainly isn’t the level of performance we aim to deliver.
We’d like to help get this sorted out for you. Please reach out to our customer support team at 1-800-365-0135 so we can look into your warranty replacement and ensure that your air fryer is working as it should. Your satisfaction is very important to us, and we’re here to make sure you’re fully supported.
Thank you again for bringing this to our attention.
Kind regards,
Ninja Kitchen
- Pros mentioned:Cooking performance
Rated 3 out of 5 stars
Ninja 6 in 1 10qt. XL AIRFRYER
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Ninja 6-in 1 10 qt. XL AIRFRYER last year in May. I haven’t used it a lot but noticed the cord got very warm to the touch! Thus, why I gave 3 stars. Otherwise I liked how it cooked & ease of cleaning. Will get a replacement
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
- Pros mentioned:Size
Rated 3 out of 5 stars
Average
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty big air fryer so make sure you have the space. Takes a bit longer to cook than I’d like.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Double Air Fryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally I can cook the entire packs of chicken all at once! Using the interface is a bit confusing.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Willie,
Thank you for your review of the Ninja Foodi XL 2-Basket Air Fryer. We're glad to hear you're enjoying the generous capacity—it’s great to know it’s making mealtime more convenient for you. We also appreciate your feedback about the interface feeling a bit confusing.
We’re always working to make our products more intuitive, and your input is valuable in helping us do that. If you ever need guidance on getting the most from the Smart Cook System or other features, our team would be happy to assist at 1-800-365-0135.
Kind regards,
Ninja Kitchen
- Pros mentioned:Size
Rated 3 out of 5 stars
Decent airfryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size, doesn't cook frozen foods as well as Ninja XL.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Strange smell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited for my new Airfyer. Shipment was great. I ordered online. There was strange smell coming out from the equipment and I thought if I wash the inside trays it will be okay but When I used it for the first time the food too smelled really strange and that was my reason of returning. The look the make and the colors everything looked excellent but the smell and taste of the food really was weird.
No, I would not recommend this to a friendRated 3 out of 5 stars
Air fryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the air fryer. Only complaint is that it didn’t come with the thermometer pro. Not sure why it wasn’t in there, but besides that it’s great.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were missing parts from your DZ550- Ninja - Foodi 6-in-1 10-qt. If you still need assistance with this, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Not as good as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance of this air fryer was a bit of a let down, especially at the peice point. This is mybsecond ninja air fryer, which was purcchased to increase my cooking capacity, which it does, but the cooking time is about 20% slower than my round ninja xl air fryer. Also, ther is no way a full chicken would.fit in one of the sides
No, I would not recommend this to a friendRated 3 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to be careful using the paper liners. If the food placed on the liners aren’t heavy enough, it raises to the fan & the paper gets singed. Also the grease from bacon smokes up the house. This also happened with my Ninja 10-n-1. I think this is a problem with Ninja fryers
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your DualZone. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
- Pros mentioned:Dualzone technology
Rated 3 out of 5 stars
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing stuff love it beautiful also recommend to everybody
I would recommend this to a friend Rated 3 out of 5 stars
Not great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air fryer was ok. It did not cook as expected, leaving some foods undercooked. I return the item for a brevile air fryer
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your 2-basket air fryer, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
No doubles
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using both sides unit always shuts off before completion. One side works great. Dual, not so much.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your DualZone air fryer. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Smells like plastic burning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smells like planting burning in the first few uses so far. Quality matches the price. I wouldn’t buy it again.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not satisfied with this item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found that not having a see through door is a hassle. Having to constantly open the basket and shake it so that the food does not overcook, I also found to be a disadvantage.
No, I would not recommend this to a friend