Customer Ratings & Reviews
- Model:
- UU-P0AC00
- |
- SKU:
- 6423139
Customer reviews
Rating 4.2 out of 5 stars with 25 reviews
(25 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the sturdiness of the Modular Table (Large). They describe it as "very sturdy" and a "great buy".
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Beware of rust issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this company a negative star, I would. The oven and their $300 table rusted one year after purchasing the Karu multifuel. I called for assistance but was advised that their outside pizza oven, which cost $800, was not covered "for cosmetic issues." Rust is not a cosmetic issue; it is a health issue. Do yourself a favor and do not spend the money; even if covered and kept in an indoor patio, it will rust. It is not worth the money. Many cheaper options for purchase will do the same job and maybe last longer.
No, I would not recommend this to a friendBrand response from Ooni Team
Posted .Hi there,
Thanks so much for sharing your honest feedback. It’s important to us that we hear about customer experiences so we can keep improving our products and services.
We’ve had an extensive look into the images provided, and have determined that this will not present a health or safety issue. The surface rusting is minor (not flaking or separating from the surface), and is not present in any portion of the product that comes into contact with food.
Our warranty does not cover surface rust such as this, because it is an expected result of normal “wear and tear” over time, especially in areas of high humidity and atmospheric conditions such as high salt content that will accelerate oxidation. It will not interfere with the operation of the oven, which can continue to be used to make great pizza for years to come. Additionally, the affected areas can be safely restored with a stainless steel cleaner such as Bar Keepers Friend.
I’m sorry that this hasn’t been resolved to your satisfaction, so please know that you can always reach out to us at support.ooni.com and we’ll continue to work with you to make sure that you have a safe and functional product. We’re here seven days a week, and only a few clicks away.
Looking forward to hearing from you,
The Ooni Support Team.