Customer Ratings & Reviews
- Model:
- 77-80138
- SKU:
- 6427855
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Series+ case's protection, MagSafe compatibility, and fit, with many praising its lightweight design and ease of use. However, some customers expressed concerns about the case's price and lack of grip, finding it slippery and prone to accidental drops. The quality of the case is generally well-received, although some found it slightly bulky. Wireless charging functionality is also a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
OtterBox case didn't protect iPhone 12 Pro.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case to replace the Apple clear MagSafe case, which was starting to get old. This OtterBox case couldn't last two months, < 3 foot drop, phone destroyed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 12 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Declining product stability
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber sidings break after a year. I’ve had much better otterbox cases before and this is showing a decline in their product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize the side portions of your Symmetry Series + case are beginning to show some wear over time. We have an amazing warranty and would invite you to please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:ProtectionCons mentioned:Grip
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. I lover OtterBox and its been the standard case on my iPhone for the last few years, BUT this case is awful. Pros: Still provides great protection. Cons: The plastic literally cuts my finger. I usually rest my phone on my pinky during use and the plastic eye is so sharps its left cuts and now a callus. The case also has little grip and very slick. Hard to put on and take off. I was concerned I might damage the phone. My last complaint is the volume buttons which decided to get stuck at random and stop anyone from changing the volume. I would recommend finding another case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Reynolda,
We are so sorry to hear that you were somehow injured while using one of our cases. We genuinely put forth every effort to ensure that our products will be up to the challenge of protecting one’s device as well as being safe for use, so we were surprised, to say the least, that something like this has occurred. We hope this doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to chat.
Sincerely,
obcst
- Cons mentioned:Price
Volume button fell off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read title. Too expensive for a little issue like this to happen a day after buying.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You are quite right that the volume button cover of the Symmetry Series+ case should most definitely not have come free on day two (or anytime for that matter), and we're very sorry that you had such a poor and unusual experience.
Best Buy should be able to get you taken care of with an exchange for a new case that we trust will have no such issue with structural integrity, but please do feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help.
Happy New Year!
OtterBox Customer Support
Broken screen after 2ft fall
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case thinking it would protect my phone from a small fall. Today, my phone fell out of my pocket and the screen shattered. This case did nothing to protect it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Scott! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Missing part, no way to communicate with BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just received OtterBox Symmetry for iPhone r12 Pro that is missing the magsafe carrying case. Can't chatbox no issue choice and can't return without losing reduced price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We would encourage you to reach out to the place of purchase since you are experiencing a missing product on a brand new purchase. If questions arise about the product itself, please feel free to reach out to our Customer Service Team, as we are always happy to help.
Magnetically Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, associate showed me the most expensive one. Then, I almost lost my atm because the case didn't work. Can't add a picture because I'm using the phone that's in the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced an issue with your case. We are happy to assist with this issue. Please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Not recommended for use with MagSafe wallets
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are buying this case to use with the MagSafe wallet, don’t. The wallet I have has a plenty strong magnet, however the design of the case does not allow for an acceptably secure attachment. It falls of with very little effort.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series+ with MagSafe isn't keeping that wallet securely attached! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t buy another item from this place. Tried to return an unneeded item completely seal in the original box, with a receipt and was rejected.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this. We can't help with a return for a product that wasn't bought through us, but we'd be happy to help you shop around for the right case. Please feel free to give us a call at (855) 688-7269 and we'll dive in with the assist!
Best,
obcst
- Cons mentioned:Grip
Extremely Slippery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Not worth a penny. Super slippery and always falling out of your hands and pockets. Do not buy!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the grip provided by your case, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my phone for about one month and dropped it 2 times. As I was putting my phone on the charger, I noticed the rear camera was shattered. When I took the case off, the whole entire back of the phone was completely shattered and shards of glass were in the case. The drops were small drops, maybe 2 feet off the ground if that. The case is also very hard to put on/take off. Very disappointed this case provided zero protection for my brand new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Kelly.
We're sorry to hear about the damage to your device while it was in your Symmetry Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't extend our warranty to the phone itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Don’t waste your money on this. You will regret it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item as I was looking for a good case with MagSafe function. I was so excited to use this but then it doesn’t work as it described on the site and because the case is thick with slippery surface, it wont hold to the MagSafe charger or holder. Buy casetify case, their customer services and the products are way better.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've had a disappointing go of it with the Symmetry Series+ with MagSafe case. We've actually tested it extensively without any trouble with the magnetic hold between the device/case combo and the MagSafe charger. Perhaps there is just something wonky going on with your particular unit, so let's take it from the top with a brand-new warranty replacement and see if that resolves the issue!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team