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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.5 out of 5 stars with 1715 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, excellent sound quality, and effective call blocking features of the KX-TGE632M DECT 6.0 phone system. Many also appreciate the answering machine and the caller ID functionality. However, some users mention challenges with battery life and volume levels. A few customers also point out that the instructions could be improved for clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 35 reviews
  • Pros mentioned:
    Call blocking, Caller id
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great replacement for old landline

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the same brand as our old phone. It required replacing when the buttons on one handset would not work and replacements were not available. This phone has large buttons and can block calls. It takes several steps to block calls but it’s nice to have the option. Once I entered everyone in my phone book, it was a snap to use. Talking caller ID is great. I I had to turn up the volume to hear messages well but since have been happy with this feature. Nice phone set.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Excellent system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system. Easy set up. All the controls you might need. The volume is just adequate but acceptable.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great for the price!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice set of wireless phones. They have descent range and a nice big font so that my mother can see it. The only thing that could have been better is the loudness of the speaker phone. I wish the speaker phone was louder but other than that it’s great.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. Panasonic

  • Pros mentioned:
    Call blocking
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the new up grades able to block calls, blue tooth ability, transfer calls to cell phone are fantastic. However volume of the speaker at its highest level is still very low. Unable to hear caller ID even when in the same room.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Pros mentioned:
    Call blocking
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Volume could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has some nice features such as Call Block. The volume on the speaker phone is not high enough at times to block out back-ground noise in the room. If you are going to use this feature to walk away from the phone while doing something else and still hear the person speaking, don't buy this phone.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great phone system for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the phones. They were easy to set up and have been very simple to use. I wish the speakerphone was louder. Other than that, I have no complaints.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Wireless phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phones and easy to set up but the max volume seems too low. Otherwise good clarity and no static

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are excited to hear that the product meets your expectations! Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Excellent design, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for the plastic finish that won't rub off, like my former painted ones did. The larger numbers are helpful. The volume settings are too low: I have to put the phone on speaker to hear clearly, and I have excellent hearing. The setup instructions for some features are difficult to follow: call blocking, for example.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Phone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these phones work just fine, being mindful of just a couple of things. 1) the # of rings prior to automatic p/u going to Vm and 2) the overall volume if phones are for the elderly or someonme with hearing issues.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. Panasonic

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Cordless Phone Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone years ago. And replaced with same. I just recently purchased replacement number 3. Each time having improvements. This time I have a few cons. Volume is not loud enough hearing calls received. And you can listen to messages on handsets but no way to erase from them. Other than that they’re ok. And would recommend.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback! We are continuously working to enhance your experiences and your insights play an important role in that process. -C Panasonic

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    The phone has a lot of features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone set has a lot of interesting features, but some I really don’t need or would use. I have had Panasonic phones in the past and they were very good phones. The sound quality is fair to poor and the volume could be better. Received a cell phone message that was difficult to hear, but if the unit little more volume it would have been great. The backup power system is a great idea, but most people nowadays have their phone connected to their modem and if it doesn’t have a battery backup then the phones won’t work. Use of the voicemail system is okay and I might need to read the manual a little closer, but it provides the date of the message at the end of the message so you have to listen to the entire message to know when it was sent. I would not recommend this phone to a friend.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Overall a good wireless home phone system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Easy setup. The volume of the speakerphone option is low- it would be great if it could be louder. Otherwise, it's a fine product.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Dear Customer,
      Thank you for your valuable feedback. We are sorry the volume level of this product doesn't meet your needs. You may benefit from purchasing the Panasonic KX-TGM450S Amplified Cordless Phone with Answering Machine. This will give you much more flexibility to adjust the volume. Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Cordless phone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is nice but the volume on the speaker could be louder

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you so much for sharing your experience with our product! Your feedback is important to us and we’ll use it to continue improving our services! -C Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Land Line

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything we need the phone set to do. I would like the volume to be louder on the speaker phone but they aren’t much different than our cell phones.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate your feedback! Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good set of phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Landline phones are hard to find and they don't seem to last long. I liked these phones and the features they have. Volume could be a little better.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great Mobil phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones were easily installed. The only issue I have is with the volume. I like to screen calls and if I turn up the volume to hear the call, the finger blasts me out of the room.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good product for no a high end price.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only complaint that I would say is when you use the speaker option. It is not very loud. Lots of static

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Call blocking
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Returned because of low volume on speakerphone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the cordless phones for the call block feature and that worked fine. Returned the phones because the speakerphone volume was too weak and could not be increased!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Dumb phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iwas not very happy with these phones. It's hard to hear and it seems to have a lot of static. I really don't know why I brought these phones, it makes me very upset not to be able to understand what the people are saying. Even the speaker is not loud enough.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us, we apologize that the phone set is not up to your expectations and we would recommend other models if you are inquiring about a volume boost. If you consider that the phones are lower than normal, please contact the technical support, they can help you troubleshoot any issue. They can be reached at shop.panasonic.com/support
      -A Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good telephones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son set it up and so far works well, once in awhile there is a problem with the volume not being loud enough.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic