Customer Ratings & Reviews
- Model:
- PN24-551-24U
- SKU:
- 6569626
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, size, easy setup, sound, and HD resolution of the 24” Class LED HD Xumo Smart TV. They describe the picture quality as excellent, the price as great, the size as perfect, the setup as easy, the sound as good, and the HD resolution as amazing. However, there are some concerns about the remote control not working properly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have a Smart TV at this price. However, I didn't realize the impact of HD (720) vs Full HD (1080) at this size. I am constantly looking and asking myself if this is as clear as it should be. Sometimes motion also doesn't seem smooth. Finally, Netflix NFL games had an audio sync issue.
No, I would not recommend this to a friend Came with no way to stand upright or mount
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far nothing bad about the TV--however, warehouse folks did not do their job. Chose 'excellent' open box, but received no parts to hold it up and no directions book. Without a stand, can only lean the TV against objects (wall). Feel 'ripped off'. This is a totally Best Buy error, not Pioneer issue.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback on the Pioneer 24” Class LED HD Xumo Smart TV. We're pleased to hear that the TV itself has met your expectations. Your observations about the missing parts and directions are valuable, and we appreciate your understanding that this issue is related to the warehouse handling. Your insights help us improve, and we're glad you took the time to let us know. Jeth | Pioneer Support.
Tv actually works well but..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What i find really annoying is that the tv randomly interrupts you with either the connect to wifi screen or the setup anntenna screen even if i never touch the remote at all and the only way to get out of it is the remote annoying if playing game or watching tv otherwise it has a long start time each tv seems to be different, this is second tv shows logo then takes up to 1min to respond to remote if unplugged if it is left plugged in then functions like any standard tv in power up time supposedly uses 1080p despite being advertised as 720p otherwise the tv works great
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback on the Pioneer - 24” Class LED HD Xumo Smart TV, AppropriateAdreddit. We understand your frustration with the unexpected interruptions and startup delays.
We appreciate you sharing your detailed experience.
For any assistance with troubleshooting these issues, please don't hesitate to contact Pioneer customer support team (1-800-421-1404) directly. They can provide specific guidance and support tailored to your situation. - Mae | Pioneer Support
Airplay feature & boot process need work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv to stream exercise videos from my phone. This tv drops its Airplay presence after it turns off. When turned on, it takes about 5 mins to show as an Airplay option. None of my other TVs (SONY and TCL) do this. I have disabled all power saving features and reserved an IP address for the TV, but neither change made a difference. I also hate that it will not turn on to last app in use.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback on the Pioneer - 24” Class LED HD Xumo Smart TV, JWhitmire. We understand your concerns regarding the AirPlay functionality and the slow boot-up time. We appreciate you sharing your experience with us. We recommend checking for any available software updates for your TV. We apologize for any inconvenience this may have caused. Please contact our Pioneer customer support team (1-800-421-1404) for further assistance. - Mae | Pioneer Support
- Cons mentioned:Customer service
TV ok but unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is doing good, but getting there was a struggle with everything I had to go through for over 3 months just to get a tv delivered? Best Buy was all the problems and absolutely would never call me to square away!
I would recommend this to a friend Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy a tv you shouldnt have to pay extra in order to enjoy what you paid for ,never heard of xumo tv before and would not buy a tv with it installed.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, jkmadalena! We appreciate your input and understand your concerns regarding the Xumo Smart TV features. Your comments are valuable to us as we strive to improve our products and services. Enjoy your new TV! Jeth | Pioneer Support.
- Pros mentioned:Price
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s a good tv for the price. Lags a little but don’t know if it’s my tv or WiFi
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We are pleased to hear that you find the TV to be a good value for the price. We understand that experiencing lag can be frustrating, whether it's due to the TV or WiFi. Your input is valuable to us, and we will use it to improve our products and ensure they meet your expectations.
Keith | Pioneer Support
How do you get to a browser?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and good picture. A couple of cons. The owners manual on line is not good. What we are trying to figure out is this thing is a "smart TV" and yet we can not get to a browser so we can "surf" the web. Appears the only on-line capability is to access applications such as You Tube TV.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a gift so it hasn’t been opened yet. Price was good.
I would recommend this to a friend Not for simple Cable users.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this little TV as in the advertisement I red that it is not mixing the different services with the simple cable tv service. But it is doing the same as other TVs these days. And also, it will not give you the chance to scan cables, only antenna. Disappointing. Other than that, it is a good little smart TV.
No, I would not recommend this to a friend- Cons mentioned:Functions
Pasadera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow funtions and bad quality in sound.............
No, I would not recommend this to a friend Still Waiting For Refund-Day 17
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow speed to turn on! Channel changer does not allow going up and down, must enter specific channel number each time. I returned, return was accepted and its been over 15 days for refund / credit
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear about the issues you experienced with the TV’s slow startup and channel changer. It’s frustrating to have to enter specific channel numbers each time. We’re glad to hear that your return was accepted, but we apologize for the delay in processing your refund. Please contact our customer service team to follow up on the status of your refund. We appreciate your patience and understanding. Keith | Pioneer Support
its OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you cant go back to your previous channels without starting all over again
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, xxxxxx. We appreciate you letting us know about your experience with the Pioneer 24” Class LED HD Xumo Smart TV. Your input is valuable to us, and we hope you continue to enjoy your TV. Jeth | Pionner Support.
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Takes a bit to warm up and I don’t find the functions intuitive. The picture is very good though.
No, I would not recommend this to a friendN/A
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned unit for a larger screen Television . Unable to review item.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I got it for a monitor for my security system and it’s great for it
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your review of the Pioneer 24” Class LED HD Xumo Smart TV. We're glad to hear that it works well as a monitor for your security system. Your feedback is appreciated. If you have any questions or need assistance, please feel free to contact our customer support team. We're here to help. Ivy | Pioneer Support.
The only brand with Xumo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, Xumo TV, but really slow system, even to turn on/off
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Frank. We're glad to hear that you appreciate the price and the Xumo TV features of the Pioneer 24” Class LED HD Xumo Smart TV. We understand that a slow system can be frustrating, especially when turning the TV on or off. If you haven't already, try checking for any available firmware updates, as these can sometimes improve performance. If the issue persists, our customer support team is here to help. Thank you for sharing your experience! Patricia | Pioneer Support
It gets the job done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow on uploading, can't put too much on it but it gets the job done
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 24” Class LED HD Xumo Smart TV! We're glad to hear that it gets the job done for you.
We understand that the uploading speed and multitasking capabilities might not be as fast as you'd like. To help improve performance, you might try clearing the cache or limiting the number of apps running at the same time. If you need any further assistance, please don't hesitate to reach out to our support team. Patricia | Pioneer Support
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv no issues but the box was damaged. The pictures is good
I would recommend this to a friend