Customer Ratings & Reviews

Hello MtM21,

Our top priority at Ring is to ensure that our neighbors have the best possible experience with our products and service. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service.

The Ring Smart Lighting lights run on a power efficient, long-range RF Network. The Bridge converts the RF signals to wifi to deliver information from the system to you in the form of alerts or diagnostic information. It also translates commands from you sent on wifi to the RF network to control the lights.

We notify our customers about the required Ring bridge on Best Buy's site under the device specifications, on our Ring website under the product details, and on the box of all Ring smart lighting devices.

Also Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hi OlgaO.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Mailbox Sensor and security camera right away. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like you have some concerns with getting your devices set up. The Mailbox Sensor goes on the inside of your mailbox door. The antenna goes on the outside, and its cable needs to run inside to the sensor. Visit our support center for a full step-by-step guide for setting this device up and for additional information on getting your security camera setup.

For concerns regarding Best Buy, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to your concerns.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi BMiller.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Smart Mailbox Sensor are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns with the requirements for the Ring Smart Mailbox Sensor. The Ring Smart Mailbox Sensor is a wireless, battery-powered motion sensor that tells you when your mailbox is opened. With a Ring Bridge, the Ring Mailbox Sensor works with your Ring app and sends notifications to a smartphone or Alexa-enabled device when the device detects motion. With linked devices, the Ring Mailbox Sensor can be set to trigger Ring Video Doorbells and Security Cameras to begin recording, or Smart Lighting can be set to illuminate as soon as motion is detected at your mailbox. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

We do notify our customers about the required Ring Bridge on Best Buy’s site under the device specifications, on our Ring website under the product details, and on the box of all Ring smart lighting devices. As an alternative, you can use select Amazon Echo or Alexa devices as a ring bridge: https://support.ring.com/hc/en-us/articles/360059329551-Using-your-Echo-devices-as-a-Smart-Lighting-Bridge. The Ring Bridge is the central hub that is required to integrate Ring smart lights, motion sensors, and transformers into your Ring App. The Ring Bridge connects to the Ring App using your home wifi network and connects to other Ring Smart Lighting products using a proprietary long-range communication protocol. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi ThaliaL Making sure you have all of the components needed for installation is definitely an important concern. For the Ring Mailbox Sensor, you will need a Ring Bridge or a compatible Amazon Echo device that can function as a Bridge. You can read more about what features the Ring Bridge provides here: https://support.ring.com/hc/en-us/articles/4474214073492-Safety-and-Compliance-Information-for-Smart-Lighting-Bridge. To find out which Amazon Echo devices can be used as a Bridge, refer to this Help Center article: https://support.ring.com/hc/en-us/articles/360059329551-Using-your-Echo-devices-as-a-Smart-Lighting-Bridge. All the best, Ashley from Ring.

Hello Sucks,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless purchase, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the purchase concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hi JaBo. Making sure everyone in your home is notified is definitely a key concern. Ring Smart Lighting devices, including the Mailbox Sensor, cannot be shared with Shared Users at this time. I'd recommend adding this idea to the Feature Request board on the Ring Community, which you can find here: https://community.ring.com/c/products/24. The Ring Community is our peer-to-peer forum, and the Feature Request board allows you to add your suggestions and feedback for other neighbors to see as well. Best, Ashley from Ring.

Hi GA Resident.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Mailbox Sensor to detect motion as intended. The Ring Mailbox Sensor was designed to capture motion based on your specifications to help keep your mailbox secure. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as you expected in regards to false alerts. We would like to share some information with you regarding what may be causing unwanted motion detection on your device.

Ring Smart Lighting devices, such as the Ring Mailbox Sensor, use a technology called "passive infrared," or PIR, in order to detect motion. PIRs detect motion by detecting changes in heat. As a result, there are other factors that can trigger your device to detect motion. Take note of the weather in your area. Shadows and clouds can cause temperature fluctuations in an area warmed by intense sunlight, and this may trigger unwanted motion events. High winds can be warmer or cooler than the settled air, resulting in motion events as well. Once you've taken into account the environmental factors that could be impacting motion detection, you can adjust the sensitivity of your device through the Ring app so you only receive the alerts you want to.

If any additional information is needed regarding your Ring Mailbox Sensor, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.