Customer Ratings & Reviews
- Model:
- UN43DU7200FXZA
- |
- SKU:
- 6576342
Customer reviews
Rating 4.6 out of 5 stars with 667 reviews
(667 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the 43” Class DU7200 Series TV's excellent picture quality, with many describing it as "crystal clear" and "amazing." The TV's Crystal UHD display and 4K resolution are also commonly praised. Customers also appreciate the TV's user-friendly Tizen operating system and its great price point. However, some customers have expressed dissatisfaction with the TV's remote control, finding it difficult to use, especially in low-light conditions.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Damaged screen
Rated 1 out of 5 stars
Would never purchase again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged (cracked screen and framing). Returned to store (in box, with screen protector still attached): after having the 2 folks in customer service request a THIRD OPINION that the tv was damaged. Judging by the continuous smirking of the customer service folks, they weren’t wanting to process this and tried to place the blame on us. It took Geek Squad coming out and telling them “if it was delivered to them like this, you can’t pin it on them”. No offer of swapping it out or purchasing another tv. Told a return receipt would be emailed to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NeverAgain,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Damaged screen
Rated 1 out of 5 stars
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received product with a damaged screen. Clerk refused to credit or replace and claimed it was damaged by customer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KevinN,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
I recommend reaching out to your local Best Buy to help resolve this issue if you have not already done so. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor