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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $859.99

Customer reviews

Rating 4.6 out of 5 stars with 344 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the washer's performance, large capacity, ease of use, quiet operation, and efficiency. Many appreciate the smart features, such as cycle completion notifications and remote control capabilities. However, some customers mentioned challenges with the washer's balance and the depth of the tub. Overall, positive feedback significantly outweighs negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 63 reviews
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge capacity, handles bedding with ease. We weren't sure how the impeller would clean, but it does a great job, as good or better than a traditional agitator. The smart features work very well, it fills the proper amount of water automatically, and lets us know when a load is finished washing with an Alexa announcement. Thus far this has been the favorite washer we've ever owned. Lets just hope it lasts.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance

    Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It washes everything really well compared to my ge that died after 5yrs. Yes, it is a quiet machine, i have not had issues with it getting unbalanced, The only noise it makes is the song it plays, i think you can select to turn that off. I put on a protector for the glass. However, it seems pointless to use the wifi and app to send the wash cycle to the machine when you cannot turn on and start the machine from the app.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this washer is exceeding my expectations. It works so well and all my clothes smell and feel so clean. I love all the different options available. Best buy pickup was quick and easy and we had help to load it.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    amazing washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome washer. So big our 7yr old could fit in it! Does a great job washing, so much power.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Efficiency, Noise level

    Rated 5 out of 5 stars

    samsung 5.2 washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    washer quiet and efficient. easy to operate. sale went very smoothly. delivery and installation went extremely smoothly. washes well in timely matter

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance
    Cons mentioned:
    Depth

    Rated 5 out of 5 stars

    SAMSUNG WASHER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tub is quite wide, much larger than the previous washing machine that was front load, it is silent, the pre-wash cycle is very convenient. The only disadvantage I have is that for my size it is somewhat deep and I have to jump to be able to take out the clothes at the end of the cycle

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance

    Rated 5 out of 5 stars

    Worth the replacement upgrade cost!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung Washer (5.2 Cu. Ft. HE Smart Top Load) was the best selection that I could have made to replace my previous std. 3.5 Cu. Ft. Kenmore washer which was dying a slow death. I couldn't wash more than 5 or 6 light items at a time and needed a washer a skoosh larger to accommodate bulky items such as comforters, quilts, large and heavy fuzzy bathrobes, window curtains, etc. and also fit into the same space as my old machine. It sits a few inches higher than my current dryer, but that's no big deal as I intend to purchase the matching Samsung dryer at a later date. Delivery/installation was easy, prompt and professional and it was worth a separate charge to haul away my old washer. This washer was much quieter than my previous one. Plus, I already had the SmartThings app on my phone so I can check the status of a load at any given time or pre-program the next load from my phone. So convenient!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Efficiency, Washer performance

    Rated 5 out of 5 stars

    Love having a top loader

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having a top loader again, and one that saves water too while still getting the clothes clean too. The model I chose has an impeller, not an agitator which is gentler on clothes and makes washing king size bedding a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Washer performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes well. Has large capacity. Easy to use and has a variety of cycles for multiple types of loads

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Washer performance

    Rated 5 out of 5 stars

    I’m loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very spacious and silently. No sounds and cleans A+

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance

    Rated 5 out of 5 stars

    An amazing machine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Samsung 5.0 for several years. The new Samsung is the best. The price and quality of the machine is better than ever before. It’s very quiet, the delayed wash is a winner. I set the timer for 3 hours and am able to start the wash while at work. I appreciate the Geek Squad for help with set up. I feel like my clothes are cleaner and would recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    Love my washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! It washes beautifully and is very roomy! Very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Washer performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of options to save water targeting specific wash cycles. When the cycle completes you know it, the end cycle chime is loud. Great tub size, one drawback is the detergent compartment is tucked back into the machine a little so its a little difficult to get the detergent in it. Overall a great washer.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Delivered on time and installed correctly. I love the wifi enabled wash so that I can schedule the wash to finish when I get home from work and can put the clothes straight to the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clothes come out really clean. Can handle the large capacity well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance

    Rated 5 out of 5 stars

    Samsung High Efficiency Smart Top Load Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A High Efficiency Smart Top Load Washer with Super Speed Wash: Large tub; no agitator needed; does a GREAT job cleaning clothes and is quiet and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Washer performance

    Rated 5 out of 5 stars

    My second one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this in my home for 3 years and now we got one for my mother. It's easy to use. It's large and it washes things great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Washer performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my washer so far. Easy to use. Love the recipe feature in the app. Clothes come out clean.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Making washers great again!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer. The best. I said wow look at this washer and how it works better than these showers and toilets. Some say I’m a great washer, maybe even the best, but my wife came up to me with tears coming out of her eyes, and she said, “Thank you sir for buying this.” It washes amazingly and bigly, and there are no dead or eaten animals around the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    THE BEST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best washing machine I recommend it 100%. I am happy and I can see on my phone when it finishes washing. the best in the world

    I would recommend this to a friend