Customer Ratings & Reviews
- Model:
- QN55Q7FAAFXZA
- SKU:
- 6619375
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Bad service great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, was very easy to set up and at first had some difficulties with the remote controls, not registering up or left and resolution settings being unable to change. However, after trying three days later, it seems like the TV updated itself, and the remote worked and the resolution settings were adjusted. However when I called in to the Best Buy store to ask about the issues on the day of purchase they said they could have somebody out to my house to address the issues on a Monday with an arrival window between 7am and 7pm. Was very upset about their response and could not afford to take a day off work. After telling them the arrival window would not work their second option was to return the tv. Which I was almost ready to do until the issues fixed themselves through an update.
I would recommend this to a friendBrand response from Samsung
Posted .Jimp,
Please know that you're leaving a review and 1-star rating for the 55" Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Worst TV I've ever had!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, forgets logins to streaming services, does not get network connection until it's been up and running for at least 45 seconds, cannot adjust gamma to override dark movies, sound is simply awful. DO NOT BUY THIS TV!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad service, technician come twice very angry disrespectull, the Tv that we bought last month don't work properrly. BBB informed
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnatolyF,
Thank you for sharing your feedback on Samsung’s Q7F. Unfortunately, the details provided aren’t enough for us to identify the issue or offer meaningful support.
To address your concern properly, please contact Samsung Customer Support at 1-800-SAMSUNG (8AM–12AM EST, daily) or connect with us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist