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Customer Ratings & Reviews

Your price for this item is $1,499.99
The comparable value price is $2,299.99

Customer reviews

Rating 4.4 out of 5 stars with 225 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

  • Features

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 57" Odyssey Neo G9's expansive screen size, high resolution, and impressive refresh rate, praising its vibrant colors and immersive curved display. Many appreciate its suitability for both gaming and productivity tasks. However, some users have noted concerns regarding the bulky stand and heat generated by the monitor.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-16 of 16 reviews
  • Pros mentioned:
    Resolution

    Rated 5 out of 5 stars

    Samsung 57-inch Odyssey Neo G9 observations.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 57-inch Odyssey Neo G9 is incredibly immersive, just as engaging as my Quest 3. For streaming, it’s like having a personal movie theater. Running the monitor at 5120x1440, it seamlessly scales up to 7680x2160, allowing for higher frame rates crucial for smooth gameplay. My grandson’s sharp little eyes can tell the difference in resolution, but I can’t. The HDR is brilliant but adds some heat (no big deal). The monitor requires a DisplayPort 2.1 cable with 54 Gbps to run without Display Stream Compression and to achieve the full resolution of 7680x2160 at 240Hz. These cables may be available by the end of the year, and they can be longer than the current 80 Gbps cables, which are limited to 1 meter. When trying to enter the BIOS, you may need to press the power button on the toggle for the monitor to display the BIOS screen. The start screen doesn’t always appear when coming out of sleep mode, and I often need to press a key on the keyboard to get it to appear.

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate, Resolution

    Rated 4 out of 5 stars

    endgame monitor until 8k oled high refresh arrives

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor is outstanding I am running it on a 4090 currently and I can manage 7680x2160 @ 120hz would be nice if we could get it working at 240hz waiting on nvidia to give us a driver update so we can drive it over hdmi 2.1 or samsung to push out a firmware update

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate, Resolution

    Rated 5 out of 5 stars

    Absolutely bonkers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most disgustingly opulent monitor you can possibly get. Better than VR. Insane resolution insane refresh rate. Only problem is i need to upgrade to a 7900xtx because my 3080 doesn't have any ports that can drive this monitor at full resolution and refresh rate. Not even a 4090 has the DP 2.0 port needed to get the full refresh and resolution.

    I would recommend this to a friend
  • Pros mentioned:
    Resolution

    Rated 4 out of 5 stars

    Beautiful image res, but for me limited frame rate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor worked great out of the box! Easy to set up, and was able to select the full 8k resolution for a larger workspace which is mainly what i inwas looking for. So it meets my needs as a productivity work monitor. However the amd card in my computer, which ran 1440p reoslution st 120hz on my precious 49” ultrawide now only gives me 60hz rate at full 8k resolution on thus montor. I updated drivers bur still no luck getting at least 120hz. I wiukd uodate the gralhics card but it still a work computer. Despite this limitation, the full resolution and the beautiful image quality meets my needs! Highly recommended if you’re looking for this large of a workspace!

    I would recommend this to a friend
  • Pros mentioned:
    Resolution

    Rated 5 out of 5 stars

    Go big or go home!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best. VESA arm mount is an issue if you don’t buy a strong arm. Front heavy so need help with installation. Great resolution but most gpus cannot fully take the most of the refresh rate so essentially future proofing for next gen gpus. (Only amd top cards have display port to handle the data rate for this monitor)

    I would recommend this to a friend
  • Pros mentioned:
    Resolution

    Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm running this on a Microsoft Surface Pro 8 i7 16GB. It is incredible. I'm using it for work. Great color, resolution, refresh, etc. It worked straight out of the box with no firmware or driver updates on Windows 11 Home. Full 7680x2160 at 120hz with HDR .

    I would recommend this to a friend
  • Pros mentioned:
    Resolution, Size
    Cons mentioned:
    Speakers

    Rated 4 out of 5 stars

    Good Miniled Display

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros This is my first time having a 32:9 display. The form factor is incredible. Taking it out of the box, it seemed overwhelmingly large. Pictures and videos online don't do it justice. But after turning it on and using it for a few minutes, it quickly became very natural feeling. The size and form factor is perfect for me. The 1000r curve likely plays a massive role here I've always used 1440p displays, so this is the first time I've ever used 4k. I didn't think I would notice much of a jump, but the increase in sharpness is very noticeable and welcomed The colors, contrast and brightness, HDR are excellent. It's a great looking screen with minimal blooming. The blacks are very deep and highlights/full screen flashes are blindingly bright Cons This will be personal preference, but the matte finish is overly aggressive. There's definitely a bit of a fuzzy, hazy look to it when my lights are on. The blacks turn a brownish color with light in the background. When I'm in the dark, which is mostly how I play, this problem mostly goes away but the graininess is still noticeable. I'd prefer if this were a glossy/semi gloss display The viewing angles are horrendous. I knew this going into it, so it's not that big of a deal. But having someone sit next to you while playing is a no go. They will have an entirely different visual experience. Blooming becomes much more noticeable and colors are washed out. It's worse than my mini led tv The display does get hot, and if you sit close to it, you will feel the heat Also a small con, there's no built in speakers

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate, Resolution, Size
    Cons mentioned:
    Speakers

    Rated 4 out of 5 stars

    6 month follow up review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So first off I absolutely love the size of this monitor. I bought it on release day, fully expecting it to be a little glitchy for the first 6 months until the firmware matured a little. Overall it hasn’t disappointed. Here’s my issues I’ve personally had. I have a 7900xtx in my windows 11 pc, so I’ve been able to utilize DP2.0 or HDMI 2.1 and get the full 240hz. Only real problem I’ve had is with the screen flickering when I used my DP cable. I tried 3 different, highly reputable cable manufacturers and had the exact same result, even with the most up to date firmware at the time. HDMI however has worked flawlessy with no flickering. As far as complaints I wish it would have had speakers built in. And a remote because using the bottom button can be a pain. Here are my likes. The size is amazing and I love it. I had the 49” neo g9 and it wasn’t for me. Just felt too wide and too short. The 57” is amazing. I originally bought it for my sim racer chassis which it is awesome for, but have since moved it to my desktop for general computer work. I like it best for my desktop for productivity and gaming. Doing COD type games I still like better on a standard size but RPG style games rock. Ultimately would i recommend this monitor to others? Yes I would and I’ll likely buy another in the future for my sim rig.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are delighted to hear you've had an overall, positive experience with your Neo G9 Monitor.

      Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:

      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).

      Your thoughts and opinions are very important to Samsung. Samsung

  • Pros mentioned:
    Resolution, Size
    Cons mentioned:
    Viewing angle

    Rated 5 out of 5 stars

    Comically Large and Equally Awezome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! It is comically large and worth every inch. I have a small desk at 48" wide and it just-perfectly fits with very minimal overhang. I would recommend having a larger desk with a monitor arm as the legs take up a huge amount of space. Probably my only gripe with it is the legs. I wish it were a flat base instead so the space is still largely usable. It may not be the OLED that I'm used to - but it does a great job getting a high contrast ratio, with surprisingly deep blacks. You will notice some light bleeding from mouse movement over large, black areaa but it doesn't bother me in the slightest. Viewing angle up/down isn't great so you'll want to have vertical alignment situated (monitor arm makes this part easier). Great for gaming and productivity. It's my new daily setup for work and play and I'm pretty sure it has broken me and I'll be unable to downgrade in size in the future. 4080 Super easily pulls 120fps in the games I play with this behemoth of a monitor but will struggle to do so in really high demanding games such as Cyberpunk. I'd heavily recommend bringing dowmthe overall resolution to 1440p for those moments and utilizing DLSS to artificially bring up tbe resolution. Has no problem doing that and looks excellent! I buy most of my electronics from Best Buy AMD this was mo exception. As a Total member, I feel completely covered should something go wrong with this monitor within the next two years but, so far, zero issues!

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate, Resolution

    Rated 5 out of 5 stars

    Awesome display!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this display! Didn't see myself spending this much on a panel, but a few months earlier I got a 49" OLED panel for my new gaming desktop and really enjoy the immersion, fast refresh, and extra real estate that allowed me to increase the scale of fonts & icons to something my older eyes were comfortable with. That got me thinking about how much happier I'd be if only I could have something similar for my daily productivity setup, something with more of a 2160p vertical aspect.... For work & productivity, I had been using a 6 year old LG 32" 4K display. The 60Hz refresh made it pretty unsuitable for any sort of gaming though - that was a point of frustration. Also, it wasn't convenient to constantly be switching inputs on the display between my work & personal laptops - invariably the secondary laptop apps I wanted to use or keep an eye on (streaming music, chat clients, email, etc.) while using the primary laptop on the external 4K would not be visible on the secondary laptop display and I'd have to switch inputs to interact with them. This 57" monster allows me to run in PBP mode with each laptop displaying to it's own 4K display - and this is how I use it 99% of the time. The work MBP M1 runs at 60Hz - I have a Thunderbolt to HDMI cable that theoretically allows 120Hz but there's an issue with it such that any time I disable PBP mode and re-enable it, the Mac ceases displaying anything to the external panel until I disconnect & reconnect that cable. Because I'm not using the MBP for gaming, I opted to revert back to an HDMI-HDMI cable (mostly to reclaim the Thunderbolt port for other peripherals) and display at 60Hz. The Win/PC laptop displays its 4K content at 120Hz, and uses the same refresh at panel native 7680x2160 as well and without any issues. The display will not, as far as I can tell, allow refresh higher than 120Hz in PBP mode. And the mobile RTX 4090 is not able to display at native panel resolution at 240Hz. It will do 5120x1440 non-native at 240Hz though. That said, gaming at 7680x2160@120Hz looks pretty good to me and I don't feel like I need a higher refresh. And when I do go full screen for a game, I'm playing mostly older games at max settings (Doom 3, Half-Life 2: Update, Alien: Isolation). Colors aren't quite as saturated as they are on the OLED panel, and the blacks can sometimes look slightly brown compared to those super deep OLED blacks. No surprise there. But these are really minor nits considering how good this display looks otherwise. Also, this display doesn't have the awful & bloated Tizen OS that my OLED panel has. This does mean I will have to make any firmware updates via a USB thumb drive vs wireless connection, but it also means I don't have a bloated TV OS that mediates my experience and usage with its constant input switching, screen blanking, and always-on Bluetooth (?) connection. This is a really nice monitor, and I am hoping to get many years of productive use out of it.

    I would recommend this to a friend
  • Pros mentioned:
    Resolution

    Rated 4 out of 5 stars

    If you're serious about gaming or content creation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a beast of a monitor! From the moment I unboxed it, the quality was apparent. The dual 4K UHD resolution and Quantum Mini-LED technology make games and media look absolutely stunning. Colors are vibrant, blacks are deep, and the HDR1000 really shines when playing cinematic games.

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate, Resolution

    Rated 5 out of 5 stars

    Ultimate Dual 4k 31:9 monitor - ahead of its time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent monitor, can drive a M2 Macbook, M2 Mac Studio, or RTX 3090 TI at 120FPS with the HDMI 2.1 port which is really nice for a dual 4k monitor. Pros: - Crisp font - Double 4k - 120FPS with HDMI 2.1 using double 4k or PBP with 4 - Bright monitor - Lots of color and customization settings options Cons: - No built in audio. - No desk arm solution yet. If you want to save space, wait for a arm to be released that supports this monitor. The stand is large, so it can get in the way of a keyboard and mouse setup if on the desk. - Thunderbolt 4 to HDMI 2.1 does not hit 120fps (only 60 FPS option) for 4k (PBP) or dual 4k. [1] - DisplayPort 2.1 is not supported on most devices. So if you are using DP 1.4 it will be slower than HDMI 2.1. - Careful how you peel the packaging screen protector when unboxing. If you remove it very slowly, there will be minimal white plastic on the bottom of the monitor. Get a micro fibril towel an wipe it off, or use the same plastic cover and use the edge to wipe off the remaining plastic pieces. [1] Maybe there was an issue with my HDMI 2.1 cable matters convert + HDMI 2.1 cable matters HDMI cable or a firmware problem on mac when using thunderbolt 4 ports.

    I would recommend this to a friend
  • Pros mentioned:
    Resolution, Size

    Rated 5 out of 5 stars

    What an absolute beast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast! I had the 49in oled and it was beautiful and all but i wanted the extra real estate. It is fantastic and the immersion from how huge it is with the curve is wonderful! So far only one ussue that when the pc went to sleep it didnt wake up the monitor and i had to do some rearranging to get it back. But i turned that off anyway so not sure if its a thing or just a fluke. Regardless it really is a massive monitor but i love it personally.

    I would recommend this to a friend
  • Pros mentioned:
    Resolution, Size

    Rated 5 out of 5 stars

    Go big or go home.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this monitor when it went on sale before Christmas. I use it for work and the family uses it for games. I have an intel i9 with the 4090 and it looks amazing on this beast. I had the LG 45 Oled and returned it for the bigger screen..Haven’t had a problem plus I have the extended warranty with my total membership

    I would recommend this to a friend
  • Pros mentioned:
    Resolution, Size

    Rated 5 out of 5 stars

    Just get the 57!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re thinking about getting the 49 inch just step it up and get this one. The 49 was way too skinny and made the images look squished. The 57 is a true dual 4k monitor experience!

    I would recommend this to a friend
  • Pros mentioned:
    Resolution, Size

    Rated 3 out of 5 stars

    Great Monitor Marred by QC Issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and the form factor. The resolution is amazing! Reason for the reduced score is the screen has visible diagonal lines across the whole surface. Just poor QC. Hopefully will be able to get that repaired and then I'll love it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung